BMW of Sarasota - Service Center

They are very professional and are quick with responses. The staff all appear to be very customer oriented. The staff all appear to be very customer oriented. More

Love Sarasota BMW service department. They are professional friendly and honest. It’s great to have one person assigned to you that will be there every time we bring the car in. Greg has They are professional friendly and honest. It’s great to have one person assigned to you that will be there every time we bring the car in. Greg has been fantastic. He takes the time to explain all the work being done and keeps in touch with you so you know when the car will be ready. Our car is kept in great shape and I feel safe on the road. Love BMWs but the reason we stay is the service department. Thank you Greg Jones. More

Our service manager was helpful in working through our billing and keeping us informed of the status of repairs over a two day period. billing and keeping us informed of the status of repairs over a two day period. More

Service was good and fast. Isaiah is extremely helpful as well as the gentleman in parts. Isaiah is extremely helpful as well as the gentleman in parts. More

Greg Jones is a great person to work with. However it seems there is way too customers with car problems coming in every day. It definitely seems to be a car specific problem with the BMW bran However it seems there is way too customers with car problems coming in every day. It definitely seems to be a car specific problem with the BMW brand and the low quality of the manufacturer as once a BMW is out of warranty, usually after the first four years, the car falls apart. So I will never buy a BMW product ever again. Your dealership has a lot of nerve to pass on the 3% credit card fee to the customer! You look cheap doing that. The wait time to get your car out of simple repair work is ridiculous!! It’s terrible!! More

They always make the effort to ensure you’re happy with the service they provided. the service they provided. More

posted on google: Received a call saying they figured out what was wrong with my X3. I decided to wait to get the work done, informing the service advisor that I would pick up my vehicle the following day. U what was wrong with my X3. I decided to wait to get the work done, informing the service advisor that I would pick up my vehicle the following day. Upon arriving I checked in and waited about 30 min to be seen. Fine. Paid for the vehicle diagnostic and went to the lobby to wait for it to be pulled around. 1st time the car was released to me. There were exposed wires and multiple loose trim and mechanical parts( including the battery)completely exposed. The mechanic had not put anything back together and I would have driven it home on the interstate in its unsafe condition. It was unacceptable, they apologized and took it back into the shop, about an hour and a half later they returned it to me, but now it had a check engine light on, which was not there when I brought it in. They took it back into the shop, about 30 ish min later returned it to me to be released and told me the check engine light was because of a recall they had fixed. Fine. Everything looked ok, but because of the potentially catastrophic way it came out the first time I opened the back trim panel where all of the parts were laying loose the first time it was released to me. THE REAR DOOR MECHANISM WASNT ATTACHED!! It was hanging by the wire bundle. After roughly 4 hours of trying to pick up a vehicle that was supposed to be ready, since it was communicated a day prior. There was a systematic failure of communication, but more importantly is the lack of regard for me and my families safety. More

My experience with BMW of Sarasota was great, my service advisor communicated with me very clearly making the whole process very simple advisor communicated with me very clearly making the whole process very simple More

This dealership and the customer service is by far the best experience I have ever had. They are kind, efficient, knowledgeable and responsive every single time! best experience I have ever had. They are kind, efficient, knowledgeable and responsive every single time! More

Came to pick up my car n had to stay extra 1hr 40min due to neglect. Not happy with service person! to neglect. Not happy with service person! More