Paula Bryant

I felt that the overall experience was very professional and yet personal as it related to my service needs. Things moved along promptly, and as described. and yet personal as it related to my service needs. Things moved along promptly, and as described. More

by apasquariello Verified Customer Verified Customer

Report | Print

Cameron was great to work with, kept me updated on the process and status, great service dept. process and status, great service dept. More

by abryant28 Verified Customer Verified Customer

Report | Print

Carlos always takes care of all my service needs. He's honest, kind, and reliable! Thank you Carlos, and BMW of Sarasota! He's honest, kind, and reliable! Thank you Carlos, and BMW of Sarasota! More

by SGARVIN58 Verified Customer Verified Customer

Report | Print

The worst customer service that I have EVER experienced. General Manager and Service Manager NEVER returned my calls or emails, despite the fact that my car was in their shop from February 10th through Ap General Manager and Service Manager NEVER returned my calls or emails, despite the fact that my car was in their shop from February 10th through April 5th. I live in NJ. Had to arrange myself to ship car back , as they were dragging their feet! Completely disappointed!! Paula Bryant and Anthony Scanlon (no longer there), were the only help to me. More

by LPELOSIFILIMON Verified Customer Verified Customer

Report | Print

Checked in at 10:20 for a 10:30 appointment and left for a bit. Got back at 13:30 and still hadn’t gotten to it by then for an oil change. Why did I make an appointment then to try to get it back earlier in a bit. Got back at 13:30 and still hadn’t gotten to it by then for an oil change. Why did I make an appointment then to try to get it back earlier in the day and told waiters come first like I wasn’t waiting.. Finally the car is ready at 17:30 pm having wasted my whole day. Also they’re walking around with fobs trying to locate cars to check in all day. A schedule or reporting would be easier to find the other cars. Like you have the Lamborghini dealership next door as well. Get it together More

by timmytomm Verified Customer Verified Customer

Report | Print

Terrible experience with service department. Four hours and didn’t even inform me that I needed further repairs. Service advisor contradicted the mechanic who worked on my car. After checking Four hours and didn’t even inform me that I needed further repairs. Service advisor contradicted the mechanic who worked on my car. After checking with service “manager” I chose to go with the mechanic’s suggestion. I have lost my confidence in this dealership. My car doesn’t even have 15,000 miles. Nothing major but definitely a safety issue. Should not have been dismissed. More

Report | Print

My service advisor, Andrew Montgomery, is still the best. He always makes sure that I am taking care of properly. He looks for the best ways to work out what needs to be fixed on my vehicle. I know but I am He always makes sure that I am taking care of properly. He looks for the best ways to work out what needs to be fixed on my vehicle. I know but I am in good hands when dealing with him as well as the manager, Paula Bryant! They both always make every effort to answer any questions I have and address any concerns promptly. Great job you guys I will always come back too BMW of Sarasota because of the two of you. More

by tenaha Verified Customer Verified Customer

Report | Print

BMW Sarasota has been miserable to deal with, specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my servic specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my service in December with Derek as my service advisor. After that, I made multiple attempts to reach him—calls, voicemails—no response. Eventually, I scheduled with someone else on a day I could make time to come in, and I was told Derek would be there. My appointment was at 7:30 AM. I was the first car in the bay and the only car there. I was told Derek would be with me shortly. I sat in the lobby for 45 minutes, watching multiple cars that arrived after me get taken care of before I was. I finally went to ask why my advisor hadn’t come to speak with me yet. That’s when I was told Derek had a family emergency and wasn’t even in town. So not only was I lied to about him being there, but 45 minutes of my time was wasted and my car hadn’t even been touched. At that point, I spoke with a manager and was only able to get one of the two services done. I needed an oil change and body work under warranty. Only the oil change was completed. The body work was not. At the end of that visit, we scheduled for BMW to pick my car up from my home and drop off a loaner so they could complete the body work. That did happen. Paperwork was completed, insurance provided, credit card photographed—standard process. This was on a Friday. I tracked my car in the app and confirmed it arrived at BMW. They didn’t start working on it that day, which was fine and expected. Monday comes—no updates. I try reaching my advisor multiple times and get sent straight to voicemail. Tuesday (January 13), I finally had to threaten legal action just to get a status update. Here’s why: the first loaner vehicle that was dropped off at my house—paperwork and all—was never processed in BMW Sarasota’s system. Because of that, the car appeared stolen in their system. BMW was repeatedly honking the horn remotely through the app while it was parked at my house, disrupting my wife and me while we were working, because they were trying to locate the vehicle. BMW then had to send another loaner (which by the way reeks of cigarette smoke) to my home to swap it out, this time with an actual agreement on file so I wouldn’t be pulled over and charged with vehicle theft. The BMW employee who delivered the replacement loaner openly admitted all of this in my driveway, and I have it on video. You can see and hear the entire conversation. So to be clear: • I could have been pulled over and arrested • The vehicle was not covered under BMW’s protection plan • This happened even though I completed all paperwork correctly • BMW failed to submit it As of now, I still do not have my car. They say it’ll be done next Wednesday now. BMW has refused to take accountability and has offered nothing beyond “I’m sorry,” even after I stated this is grounds for legal action. This entire experience has been unacceptable, unprofessional, and honestly unbelievable from a brand like BMW that I have been with for about 4 different vehicles now. *UPDATE * 1/15/2026 BMW sent me a service video at 9:00 a.m. showing the inspection and confirming that the issue was resolved. The message also stated that I would be hearing from my new service advisor shortly. I waited until 3:30 p.m. with no update, even after texting my advisor first. At that point, I called and requested to speak with a manager. Paula, whom I’ve spoken with before, once again proved to be the only person willing to take initiative by looking into what was going on and trying to get me answers. Why is Paula the only person attempting to problem-solve? Come to find out, my vehicle has been completed since this morning, yet no one communicated that to me. The reason given was that my new service advisor is off today and tomorrow. You honestly can’t make this up. Thank you, Paula, for being the only person willing to help and follow through. More

by markus.s.robinson Verified Customer Verified Customer

Report | Print

Very attentive and helpful. Respectful and tried to help me as much as they could Respectful and tried to help me as much as they could More

by Beverlyg1011 Verified Customer Verified Customer

Report | Print

Carlos continues to be a fantastic advisor! Even on this same day, another client waiting in line to check in mentioned how wonderful Carlos is. Good man! Even on this same day, another client waiting in line to check in mentioned how wonderful Carlos is. Good man! More

by Christine Verified Customer Verified Customer

Report | Print