BMW of Sarasota - Service Center

5 Stars Fast and efficient on a very busy day. It took less than half the estimated time. The car wash was a bonus as always. Thanks! (re: Electrical re-c Fast and efficient on a very busy day. It took less than half the estimated time. The car wash was a bonus as always. Thanks! (re: Electrical re-call service) More

Bad customer service The assistant service manager not call me to let me know that the vehicle will not be ready at the time given. The vehicle was delivered dirty. The assistant service manager not call me to let me know that the vehicle will not be ready at the time given. The vehicle was delivered dirty. More

It took a long time to do a little thing I came in with a tire weight that had come off They said they would rebalance the tire. I don’t know if they did or not The tire weight i brough I came in with a tire weight that had come off They said they would rebalance the tire. I don’t know if they did or not The tire weight i brought in was still on. the console. My receipt said a wheel rim was loose so I guess they tightened it. I had an appointment but it took 2 hours. More

Professional and pleasant personnel It’s never fun having to need repairs. That said, everyone I dealt with, The greeter, the Service Advisor and the people who got me back on the road w It’s never fun having to need repairs. That said, everyone I dealt with, The greeter, the Service Advisor and the people who got me back on the road when all was said and done were great! More

Lack of Process The dealership does not have it’s service process coordinated. There seems to be a lack of communication which leads to unnecessary hurdles for the cu The dealership does not have it’s service process coordinated. There seems to be a lack of communication which leads to unnecessary hurdles for the customer. More

Always Painless Lewis always takes care of me and to this day keeps me on track with my BMW’s maintenance. Nothing slips pat that guy! It’s amazing Lewis always takes care of me and to this day keeps me on track with my BMW’s maintenance. Nothing slips pat that guy! It’s amazing More

Very personal attention Carlos was simply great! Friendly, honest, helpful. He was very personal and accommodating when I requested information about future service requireme Carlos was simply great! Friendly, honest, helpful. He was very personal and accommodating when I requested information about future service requirements. The best in BMW Sarasota More

Prompt, courteous, thorough. Made an appointment for service. Appointment was kept by the service center. An estimate was provided for both expense and time. A loaner was offered. Made an appointment for service. Appointment was kept by the service center. An estimate was provided for both expense and time. A loaner was offered. Waiting Instead, there were current reading materials, refreshments, tv, and a representative asking everyone from time to time if she could be of assistance. Repair was completed earlier than estimated. More

Very pleasant and professional. Would not hesitate to return for service as my service professional was always updating me and delivered vehicle in a timely manner and employee encou Would not hesitate to return for service as my service professional was always updating me and delivered vehicle in a timely manner and employee encounters; very pleasant. More

Nice people, great service This place really treats you special. Their waiting area is like a hotel lobby, only better because they have tons of snacks and drinks. Since our j This place really treats you special. Their waiting area is like a hotel lobby, only better because they have tons of snacks and drinks. Since our job was going to take over an hour, they called an Uber for us to and from the mall where we spent our time. Really nice place. I will definitely consider buying my next car here just because of the way the service dept. treats us. More