BMW of Sarasota - Service Center

Very helpful I have stage 3 cancer and they got me out of the service area as fast as possible.Carlos was very friendly and did all he could to help me. I have stage 3 cancer and they got me out of the service area as fast as possible.Carlos was very friendly and did all he could to help me. More

Service Great experience. CArlos was very helpful and informative. Kept me informed at all times. Will use the location again. Service was dome on time. Th Great experience. CArlos was very helpful and informative. Kept me informed at all times. Will use the location again. Service was dome on time. Thanks More

10-23 service I was called to make an appointment by an associate. I made the appointment and was assured that there would be a BMW loaner ready for me as I had to I was called to make an appointment by an associate. I made the appointment and was assured that there would be a BMW loaner ready for me as I had to get to my office by 8:30. When I got there, my appointment was not in there computer; there was no loaner ready, let alone a BMW; and my person, who was trying to help me was also trying to help others. 1/2 an hour later (at 8:45), I finally said give me my car back or get me something. I have to open my business and I’m already late! They got Hertz to get me a GMC something that smelled and had stains on the windshield and the air wasn’t working well. It was 87 degrees. I am not impressed. I guess the honeymoon is over. My warranty expires in December. I love Derek and this certainly wasn’t his fault, but someone dropped the ball and I paid the price. More

Great Service Visit at BMW Derek and Loraine were great! Had special oil change and safety check done and very pleased. All work done well and a pleasant experience. Would reco Derek and Loraine were great! Had special oil change and safety check done and very pleased. All work done well and a pleasant experience. Would recommend More

Great service During an emergency situation one Friday night to arriving first thing Saturday morning, with Tina helping me due to my service advisor Carlos being o During an emergency situation one Friday night to arriving first thing Saturday morning, with Tina helping me due to my service advisor Carlos being out and ease my mind and caring about my safety, to Carlos and Tina working together first thing Monday. Carlos is always so attentive to detail informative of the situation, but also more importantly goes above and beyond to make sure I’m safe traveling, and the extra mile to make sure I’m comfortable and up to date in the process, and treats me like family very honest very informative!! Great team all around!!!! More

Great job Great personal service and I felt like we were important to the dealership. The service person Derek explain everything they were doing and made sure Great personal service and I felt like we were important to the dealership. The service person Derek explain everything they were doing and made sure we were fully taken care of. More

Car was in for service check and had a nail in tire. Very friendly greeting, and my service rep was excellent. Service on car was completed same day. Very clean show room and waiting area. Appreciat Very friendly greeting, and my service rep was excellent. Service on car was completed same day. Very clean show room and waiting area. Appreciated snacks and drinks while waiting. More

Disappointed Serivce Trio Have been to BMW SARASOTA on several occasions for service on both of my cars, but I was disappointed with the level of service on this trip. I came Have been to BMW SARASOTA on several occasions for service on both of my cars, but I was disappointed with the level of service on this trip. I came in for an oil change and had a check engine light on. While I didn’t mention the check engine light when I first arrived, I was shocked after my service appointment to see the light still on. No one mentioned anything. Not even a “hey, your check engine light is on.” The check engine light was due to a small carbon emissions leak, which after tightening the gas cap, the light went off. A service that would have cost me $100 at the dealership to connect to a computer was free of charge at a local auto parts store. I’m also disappointed that after service, I looked at the overall system diagnostic and was surprised to see that 3 of the four tires had a different air pressure. Is it really that difficult or time consuming (after being at the dealership for two hours) to make sure the air pressure in all of BMW’s run flat tires are the correct levels? And let’s not mention the tape I had to pull off the rear windshield wiper and gas cap after the car was washed. I guess it’s to much to ask that the attention to detail (the little things) is executed well when we miss mentioning a check engine light is on. I guess I’ll have to sacrifice the convenience of a local dealer for a drive a little further away for future service. It’s the little things that keep a customer returning and BMW SARASOTA missed on several this trip. More

Great customer service Great customer service, however some of the new staff are not real BMW persons and do not understand the passion owners who are also enthusiast have f Great customer service, however some of the new staff are not real BMW persons and do not understand the passion owners who are also enthusiast have for the brand. Service Advisors should always think about what kind of reward they can offer to loyal customers and not seem to wanting to milk every cent and penny from customers who spends thousands of dollars on their vehicles over their ownership. Hope the dealership thrives and not fall short like many other below the line car dealerships, maintain sensitivity to customers. All employees should actually drive BMW's so they learn and understand the passion of owners. A BMW enthusiast club monthly meet would be nice, driving in convoy from one point to another showcasing personal vehicles, enabling staff and owners to talk cars and this could also enhance the regular parts and performance parts department. More

Review Unnecessary time waiting for advisor to perform a one minute function. A 15 minute car wash following service took an additional 30 minutes befo Unnecessary time waiting for advisor to perform a one minute function. A 15 minute car wash following service took an additional 30 minutes before I got the car. More