BMW of Sarasota - Service Center

Great customer service Great customer service, however some of the new staff are not real BMW persons and do not understand the passion owners who are also enthusiast have f Great customer service, however some of the new staff are not real BMW persons and do not understand the passion owners who are also enthusiast have for the brand. Service Advisors should always think about what kind of reward they can offer to loyal customers and not seem to wanting to milk every cent and penny from customers who spends thousands of dollars on their vehicles over their ownership. Hope the dealership thrives and not fall short like many other below the line car dealerships, maintain sensitivity to customers. All employees should actually drive BMW's so they learn and understand the passion of owners. A BMW enthusiast club monthly meet would be nice, driving in convoy from one point to another showcasing personal vehicles, enabling staff and owners to talk cars and this could also enhance the regular parts and performance parts department. More

Review Unnecessary time waiting for advisor to perform a one minute function. A 15 minute car wash following service took an additional 30 minutes befo Unnecessary time waiting for advisor to perform a one minute function. A 15 minute car wash following service took an additional 30 minutes before I got the car. More

Disappointed Serivce Trio Have been to BMW SARASOTA on several occasions for service on both of my cars, but I was disappointed with the level of service on this trip. I came Have been to BMW SARASOTA on several occasions for service on both of my cars, but I was disappointed with the level of service on this trip. I came in for an oil change and had a check engine light on. While I didn’t mention the check engine light when I first arrived, I was shocked after my service appointment to see the light still on. No one mentioned anything. Not even a “hey, your check engine light is on.” The check engine light was due to a small carbon emissions leak, which after tightening the gas cap, the light went off. A service that would have cost me $100 at the dealership to connect to a computer was free of charge at a local auto parts store. I’m also disappointed that after service, I looked at the overall system diagnostic and was surprised to see that 3 of the four tires had a different air pressure. Is it really that difficult or time consuming (after being at the dealership for two hours) to make sure the air pressure in all of BMW’s run flat tires are the correct levels? And let’s not mention the tape I had to pull off the rear windshield wiper and gas cap after the car was washed. I guess it’s to much to ask that the attention to detail (the little things) is executed well when we miss mentioning a check engine light is on. I guess I’ll have to sacrifice the convenience of a local dealer for a drive a little further away for future service. It’s the little things that keep a customer returning and BMW SARASOTA missed on several this trip. More

I smelled like popcorn for the rest of the day I enjoyed watching Fox News with a gaggle of senior citizens while eating delicious, buttery popcorn. I don't think it can get much better than that.. I enjoyed watching Fox News with a gaggle of senior citizens while eating delicious, buttery popcorn. I don't think it can get much better than that... More

Amazing service, even better customer treatment I had a bad aftermarket ignition coil go bad and my car was running very rough. I assumed the worse but when I arrived at the service department I wa I had a bad aftermarket ignition coil go bad and my car was running very rough. I assumed the worse but when I arrived at the service department I was met by a very polite and calming man named Ken. Do not know his last name but he is most of the reason I am writing this review. He calmed me down and told me it could be a lot of different things and wait for the diagnostic, this was a very welcomed statement when ended up being correct. I was helped by a young woman named Valentina Lizardi, she was also extremely polite and very informative. I left all my questions and needs met. It was a very seamless and customer oriented experience I feel your service team should be proud of. I will be doing ALL my service with BMW of sarasota due to this. More

Service Carlos had my repair completed in record time and reassured me of road safety He is always so efficient patient and kind and extremely knowledgeable r Carlos had my repair completed in record time and reassured me of road safety He is always so efficient patient and kind and extremely knowledgeable regarding my vehicle More

New Tires! BMW of Sarasota is the absolute best dealership that I have ever experienced! I purchased my BMW here and BMW of Sarasota is the only Service Center t BMW of Sarasota is the absolute best dealership that I have ever experienced! I purchased my BMW here and BMW of Sarasota is the only Service Center that will continue to work on my BMW! Fernando Santori is the absolute best to work with for all service needs - he is very pleasant, professional, and always goes above and beyond to make sure your service experience is an absolutely smooth transaction! I trusted Fernando to pick out the tires for my car, he made a wonderful tire selection for me and I am 100% happy with Fernando's choice! I will be purchasing another BMW in the next year and for sure it will be from BMW of Sarasota! More

Nice staff Tiffany F. was very helpful! Even when I had to wait for so long she was nice and they did a great job on my car! Tiffany F. was very helpful! Even when I had to wait for so long she was nice and they did a great job on my car! More

Great fast service Service at bmw is great, easy to get appointment suited to my schedule, fast and the lounge is the best part , like going to the coffee shop ! Service at bmw is great, easy to get appointment suited to my schedule, fast and the lounge is the best part , like going to the coffee shop ! More

Excellent experience Fernando was extremely helpful in getting my car fixed. He also set up a loaner car as I needed. I had a vet good experience Fernando was extremely helpful in getting my car fixed. He also set up a loaner car as I needed. I had a vet good experience More