BMW of Sarasota - Service Center

A simple oil change tool 2 hours. Jorge the service individual was very helpful. He did a great job of explaining what the service entailed. My only disappointment was the 2 hours it Jorge the service individual was very helpful. He did a great job of explaining what the service entailed. My only disappointment was the 2 hours it took to change the oil. It would have been fine if this was explained to me over the phone when I made the appointment. Then I could have planned my day better. More

Interior Repairs. I was in and out in an hour on an estimated 1 1/2 -2 hour repair. I couldn't be more pleased with the way the interior looks showroom new. Gregg coo I was in and out in an hour on an estimated 1 1/2 -2 hour repair. I couldn't be more pleased with the way the interior looks showroom new. Gregg coordinated the repair,Valentina handled the paperwork with a smile. The personal touch was something you don't expect at a car dealership, it goes a long way in keeping the customer happy. Thanks, guys. More

Helped Me Out in a Jam I actually was on my way back to my primary house in Pennsylvania when I got a flat tire. I called BMW for a tow and was towed to the Sarasota dealer I actually was on my way back to my primary house in Pennsylvania when I got a flat tire. I called BMW for a tow and was towed to the Sarasota dealership. It was already late in the day but everyone there went out of their way to help me get back on the road that evening! From John at reception to Judy who was my Service Advisor, they were all so nice and pleasant to deal with. I sincerely appreciate their help getting me all fixed up and home on time. More

Maria is awesome Great experience with the entire service department. I have had my BMW for 3 years and the professionalism of the BMW of Sarasota Store is excellent Great experience with the entire service department. I have had my BMW for 3 years and the professionalism of the BMW of Sarasota Store is excellent More

questionable at best I brought the car in for a "recall" repair. They needed the correct codes in the computer. So I told them what conditions produce the error. Two me I brought the car in for a "recall" repair. They needed the correct codes in the computer. So I told them what conditions produce the error. Two mechanics could not repeat it. I uber'd over and did it in 1/4 mile. They told me that I was dripping coolant and oil. There are NO marks on my garage floor so it couldn't be too bad. But... they wanted a paid repair. They told me that my battery didn't pass the test. I've never had a problem with it. When I picked up the car, there was less than 1/2 gallon of gas in it and the battery was "miraculously" low on charge... they left the lights on. The department manager who worked with me was great. She did all that she could to get my repair done and was efficient and courteous. The mechanics... well I wouldn't trust them to change my oil. More

Service was very good. I have a major complaint about how my Z3 was treated. There are scuff marks on the rear number and right front fender. The paint has been scratched I have a major complaint about how my Z3 was treated. There are scuff marks on the rear number and right front fender. The paint has been scratched off in both places, and I expect BMW of Sarasota to make the necessary cosmetic repairs. More

Awesome service. top notch care to my vehicle and me. :) Who helped me the most was Valentina and Fernando Santori! Always friendly and very knowledgable! They quickly identified the core issue with my ti Who helped me the most was Valentina and Fernando Santori! Always friendly and very knowledgable! They quickly identified the core issue with my tire and recommended the best repair. I asked questions about the service and they explained it in full details that make perfect sense and always in a friendly way. Am happy and my car drives like new again. More

Run Flats My service was great once I got in touch with Maria. Although it took quite some time to actually get to speak to someone who knew what they were doin My service was great once I got in touch with Maria. Although it took quite some time to actually get to speak to someone who knew what they were doing everything went smoothly. Maria was diligent followed up with me and gave me the information I needed to make a decision on the repairs very quickly. More

Always great service Jorge Mere at the service department is new to the team at BMW Sarasota; however he goes over and beyond the call of duty. Very attentive, professiona Jorge Mere at the service department is new to the team at BMW Sarasota; however he goes over and beyond the call of duty. Very attentive, professional and pleasant to deals with. And so is Sonia... when I call the service Dept for any reason, she is always eager to help out and make sure I get the right answers. She’s even once solved my problem with the alarm on the phone without the need to bring the car to the dealership. Terrific lady More

problems I have always had good experiences with BMW of SRQ, but this one left a bad taste. The work was done properly, that was not an issue. Everyone is poli I have always had good experiences with BMW of SRQ, but this one left a bad taste. The work was done properly, that was not an issue. Everyone is polite and helpful, so that is not an issue. The issues are: my usual service rep is Derek, and he's excellent, but was on vacation. Took 50 minutes to see a service rep, another 45 minutes to secure a loaner; 90 minutes is a ridiculous amount of time to spend sitting around for service. The service rep I met with did not call to tell me the car was ready; told me she would call the next morning to tell me when I could pick up the car. However, the next day was her off day, and she not only didn't tell me, she didn't arrange for someone else to contact me. Took multiple calls to find someon who could check on the status of the car. I was told they needed another day to complete the work because a headlight washer cover was missing. The next day the car was ready for PU but the cover had not been installed- it has to be painted. So why did it have to stay an additional day? Finally, there was some sulfantion around the negative battery terminal- the rep wanted to replace the battery for $388 (+ installation, I think)- relatively new battery, I declined. I asked for the sulfinated material to be removed, and she quoted me $160! Ridiculous. I did it myself in 10 minutes. More