BMW of Sarasota - Service Center

Always great service Jorge Mere at the service department is new to the team at BMW Sarasota; however he goes over and beyond the call of duty. Very attentive, professiona Jorge Mere at the service department is new to the team at BMW Sarasota; however he goes over and beyond the call of duty. Very attentive, professional and pleasant to deals with. And so is Sonia... when I call the service Dept for any reason, she is always eager to help out and make sure I get the right answers. She’s even once solved my problem with the alarm on the phone without the need to bring the car to the dealership. Terrific lady More

problems I have always had good experiences with BMW of SRQ, but this one left a bad taste. The work was done properly, that was not an issue. Everyone is poli I have always had good experiences with BMW of SRQ, but this one left a bad taste. The work was done properly, that was not an issue. Everyone is polite and helpful, so that is not an issue. The issues are: my usual service rep is Derek, and he's excellent, but was on vacation. Took 50 minutes to see a service rep, another 45 minutes to secure a loaner; 90 minutes is a ridiculous amount of time to spend sitting around for service. The service rep I met with did not call to tell me the car was ready; told me she would call the next morning to tell me when I could pick up the car. However, the next day was her off day, and she not only didn't tell me, she didn't arrange for someone else to contact me. Took multiple calls to find someon who could check on the status of the car. I was told they needed another day to complete the work because a headlight washer cover was missing. The next day the car was ready for PU but the cover had not been installed- it has to be painted. So why did it have to stay an additional day? Finally, there was some sulfantion around the negative battery terminal- the rep wanted to replace the battery for $388 (+ installation, I think)- relatively new battery, I declined. I asked for the sulfinated material to be removed, and she quoted me $160! Ridiculous. I did it myself in 10 minutes. More

Customer interface The customer interface was minimal, I never met the service person or was spoken with after checking in. The check in was timely and complete, howeve The customer interface was minimal, I never met the service person or was spoken with after checking in. The check in was timely and complete, however, everyone else seemed to have a visit from their service person except me. The actual service was done properly and very satisfied with that. More

Another great experience Lewis was prompt and professional. Reviewed my 228i's maintenance history, discussed what was due and made sound recommendations. The work was well an Lewis was prompt and professional. Reviewed my 228i's maintenance history, discussed what was due and made sound recommendations. The work was well and in the expected timeframe. Will be back! More

Efficient and knowledgeable services. Professional and efficient services for my car. They kept me up to date and finished in promised time. Highly recommended for their excellent servic Professional and efficient services for my car. They kept me up to date and finished in promised time. Highly recommended for their excellent service and sale representatives More

Great service Thank you for taking care of my car. Your attention to detail is awesome! Maria was very efficient and got me a ride to my home a mile away quickly. Thank you for taking care of my car. Your attention to detail is awesome! Maria was very efficient and got me a ride to my home a mile away quickly. Thank you! More

Scheduled maintenance with oil change. All aspects of this appointment were handled in a very professional manner. Each person I met and dealt with was friendly and courteous. Most importa All aspects of this appointment were handled in a very professional manner. Each person I met and dealt with was friendly and courteous. Most important , my 7 series was ready when I was told it would be. A special thanks to Maria, my service advisor, for being on top of everything she does. More

Excellent customer service! I was in town on vacation and Carlos was very helpful/professional. He also provided me a loaner vehicle and followed up on my service. A++ I was in town on vacation and Carlos was very helpful/professional. He also provided me a loaner vehicle and followed up on my service. A++ More

Oil change Service was efficient. I appreciated Jesdica’s explanation of the mechanic’s recommendation. tire tread report is a nice feature . BMW offers customer Service was efficient. I appreciated Jesdica’s explanation of the mechanic’s recommendation. tire tread report is a nice feature . BMW offers customers a comfortable waiting area. More

Awesome service center Carlos and his team went above and beyond for me. I encountered a mysterious engine problem on my 2019 m4. I called them at 1:30, had and appointment Carlos and his team went above and beyond for me. I encountered a mysterious engine problem on my 2019 m4. I called them at 1:30, had and appointment at 2:00. I expressed to Carlos I was from Miami and was due to leave around 5:30 due to work obligations, Carlos said he would do everything to get me back on the road. He delivered. Within two hours his team diagnosed and fixed the problem, on a Saturday ! I can’t speak higher of this service team and Carlos. Without them I would have been stranded 3 hours from home. Don’t hesitate, this is the best bmw dealership I have ever been to. They truly treat you like family. More