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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,881 Reviews

12,881 Reviews of BMW of Sarasota - Service Center

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June 17, 2019

COMPETANT & EFFICIENT The service rep solved my issue in an expeditious fashion and was very pleasant to deal with. I was pleased with the professional way I was treated. More

by SQUIREJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Jun 20, 2019 -

BMW of Sarasota responded

Thanks so much for your fantastic review, Jim!

June 17, 2019

BMW service My service representative Carlos was Very helpful and courteous. My car was ready in the exact time he Mentioned it would be available!!!! Best se More

by jerrimishko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

BMW of Sarasota responded

We're so happy to hear that your visit with us was the "best service appointment" you've ever had. Thanks so much!

June 17, 2019

AWESOME This is my first BMW and using the Sarasota location. My boyfriend uses this location and as always they never fail. We deal with Fernando and he is More

by DAWN.LIGHTSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jun 20, 2019 -

BMW of Sarasota responded

Dawn, we are so happy to hear that you enjoyed our visit with us. Thanks for the full five stars!

June 17, 2019

GREAT SERVICE THANKS TO DEREK AND THE TECS FOR ALWAYS GETTING OUR CARS IN AND OUT IN A TIMELY MANNER. GREAT COMMUNICATION, AND WE APREACIATE THE SERVICE SPECIA More

by SVELLIQUETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

BMW of Sarasota responded

We're glad that Derek took excellent care of you -- thank you!

June 16, 2019

Excellent service as always! Lewis was a great service advisor- the service team at BMW of Sarasota is always excellent. Very efficient and professional and also incredibly nice. More

by Mia Reich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis Mention III
Jun 20, 2019 -

BMW of Sarasota responded

Thanks for your fantastic review, Mia! We look forward to seeing you again!

June 16, 2019

Service Working with our Service advisor Fernando is the best. His excellent and exceptional customer service skills for clients are above reproach. We always More

by MDAED9012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori, Luis Montiel
Jun 20, 2019 -

BMW of Sarasota responded

That's great to hear -- thank you very much!

June 16, 2019

Question the truthfulness & confidence of the BMW dealership Brought car in for recall. Question several other issues identified by the dealer. One of the issues had been replaced 3 years earlier. Another issue More

by BILLALLOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 20, 2019 -

BMW of Sarasota responded

Bill, we apologize for anything we've done to lose your trust. We will review the details of your visit with our service team and would always welcome any other information you'd like to share with us via email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

June 16, 2019

Great experience!! Recently moved to Venice & needed to have my annual service. Everyone so friendly! My advisor, Judy, was great!! Great dealership! Much larger than th More

by joycejordan711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Owens
Jun 20, 2019 -

BMW of Sarasota responded

Jordan, we're so glad you enjoyed your visit with us. Thanks so much and welcome to Sarasota!

June 16, 2019

Attentive to customer Was attentive to customer and kept me informed through the various issues that came up during the service work being performed. Had good suggestions o More

by DFPARKER101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

BMW of Sarasota responded

Thanks for your full five stars!

June 15, 2019

Excellent service I had Seth Rogers as my service liaison and he was excellent. Seth answered all of my concerns, provided me with a loaner vehicle and quickly performe More

by CHRISCBRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rogers
Jun 20, 2019 -

BMW of Sarasota responded

Thank you very much for the great review, Chris!

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