BMW of Sarasota - Service Center

My Customer Service, Maria L was quick and percise 10 Maria is not only a professional, but she is also personable. She takes the time to explain what is going on and what is the best way to solve it givi Maria is not only a professional, but she is also personable. She takes the time to explain what is going on and what is the best way to solve it giving you all available options. The waiting room is comfortable and the snacks are healthy. Love you lady, More

Very good Advisor Maria was very helpful and got my issues sorted in no time. Scheduling was easy online and they've got good coffee in the lounge! Maria was very helpful and got my issues sorted in no time. Scheduling was easy online and they've got good coffee in the lounge! More

Tip Top Shop Like sending your car to the Spa at the Ritz Carlton! Quite a pampering experience for myself and my car. The entire service team is on point, profess Like sending your car to the Spa at the Ritz Carlton! Quite a pampering experience for myself and my car. The entire service team is on point, professional and genuinely interested in customer satisfaction. It makes me want to buy another BMW! More

Great experience. Great Service Center. Very knowledgeable technician. very friendly and informative. The technician Marc was very helpful in explaining what needed Great Service Center. Very knowledgeable technician. very friendly and informative. The technician Marc was very helpful in explaining what needed to be done and took the time to explain all my options. More

Recent Service I recently had my car repaired and the service was excellent. I was given a loaner car why my vehicle was being serviced. My service advisor, Fernando I recently had my car repaired and the service was excellent. I was given a loaner car why my vehicle was being serviced. My service advisor, Fernando, kept in touch throughout the process. I was very pleased! Thank you, Rob More

Maria is great to work with Maria makes the service appointments very easy and quick. We were told when we bought the BMW that for any service appointment we could just call and Maria makes the service appointments very easy and quick. We were told when we bought the BMW that for any service appointment we could just call and BMW would pick up the car, leave a loaner, and then return our vehicle when finished. This turned out not to be true requiring me to bring the car down. I don't blame Maria for this, and she routinely gets me into a loaner when she can. The pricing for work done is also a pain for a certified used vehicle. More

Great Service Always a Great Service experience! Work done Properly and on time! Can/t say enough about my Service Advisor Maria. Technician pointed some areas for Always a Great Service experience! Work done Properly and on time! Can/t say enough about my Service Advisor Maria. Technician pointed some areas for future consideration with no push to have done now. Really appreciate that. More

Judy Owens won our service My wife and I took our Mini Cooper there for service for brakes and an oil change. Our service advisor was Judy Owens and I have to say she gave the My wife and I took our Mini Cooper there for service for brakes and an oil change. Our service advisor was Judy Owens and I have to say she gave the bust customer service I have ever received. She is very knowledgeable, understanding, and an all around great person. She single handedly won our service for BMW and we will gladly be bringing our Mini back. The car is also now in perfect shape and we cannot be more pleased with the all around service of this dealership. More

Full disclosure service Great From the time I dropped off the car, my service advisor was professional. From what turned out to be a routine service, an oil leak was found and the From the time I dropped off the car, my service advisor was professional. From what turned out to be a routine service, an oil leak was found and they informed me they would put me in a rental at their cost. The part was not available so they overnighted for a Saturday morning competition of the repair. Was continually updated on the status of the repair and when I could expect it to be ready for pickup. It was ready earlier than they anticipated. Even when waiting for initial service the dealership had administrative personnel walking around every 15 minutes or so asking each person if they needed any updates please let her know and she would get back to them More

Good service Carlos and the team were very busy but he followed up regularly and kept me informed. They gave me a rental car to use while my car was being service Carlos and the team were very busy but he followed up regularly and kept me informed. They gave me a rental car to use while my car was being serviced. More