BMW of Sarasota - Service Center

maintenance -- replace control arm bushings and tie rods Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done considerable work on my Z3 and I've always been pleased with the results. More

20,000 mile service I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-i I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-in at about 7:45 AM and exited at 10:45 AM. In my opinion the service takes way too long. The other owners I sat with also agreed that it takes too long. We do talk as we wait there. Upon cashing out, the cashier told me to go out the door head left, wait at the end of the drive and someone would drive the car up to me. I waited and watched other cars being driven up but not mine. I finally asked someone where was my car and he responded by asking who was my service rep. I said Seth. He came back to tell me that my car was on the side of the building. I said to him how am I supposed to know that? And just shook his head. I picked the car up myself. First class service! More

Dysfunctional check in Check in process sucks. Made appointment several days in advance. They lost my appointment even though they had called the day before to confirm it. Check in process sucks. Made appointment several days in advance. They lost my appointment even though they had called the day before to confirm it. After I pulled in they asked me my name and usual details. When they could not find my appointment they had me park and sent me to the waiting room where I sat for a while. No one came for me so I finally had to get up, find someone and insist I be serviced. I eventually was assigned to Derek who did a decent job and promised to find out what happened to my appointment (he never did).. Service performed was okay. More

Excellent service always. I would never use a Service other than that at BMW if Sarasota. They are extremely professional and competent. Service is always performed according t I would never use a Service other than that at BMW if Sarasota. They are extremely professional and competent. Service is always performed according to schedule. More

Excellent I brought my car in for a recall and it was quick and efficient and my advisor was great! He was very knowledgeable and friendly. I brought my car in for a recall and it was quick and efficient and my advisor was great! He was very knowledgeable and friendly. More

Short, sweet, no problems, car washed, all good Much shorter than my prior visits and no problems found. Maria is always a pleasure to work with. The new person she was training was nice also. Much shorter than my prior visits and no problems found. Maria is always a pleasure to work with. The new person she was training was nice also. More

new tire purchase I was promised a repair time of three hours. this turned into a seven hour wait without any communication that there was a delay. I has to return the I was promised a repair time of three hours. this turned into a seven hour wait without any communication that there was a delay. I has to return the next day to pick up my vehicle. More

Warranty work My service advisor, Derek was amazing. He kept me informed of the progress on my car, arranged for a loaner, had my car cleaned and was as professiona My service advisor, Derek was amazing. He kept me informed of the progress on my car, arranged for a loaner, had my car cleaned and was as professional and friendly as I’ve ever had in all the years we’ve owned BMW vehicles. I hope he handles all of my service needs at this dealership! He’s fantastic! More

Great service, great cars! Was called to remind me that my scheduled maintenance was due. Set up the appointment easily. Dropped off the car and was finished quickly. Always f Was called to remind me that my scheduled maintenance was due. Set up the appointment easily. Dropped off the car and was finished quickly. Always friendly and helpful staff. Highly recommend. The only disappointment or negative I have, was that when they washed my car when finished, they parked it under a tree so that when I came to get it, had bird & tree residue all over it. More

Service! Good service with a very friendly and helpful service agent. Maria is a gem! Only thing that did not work was the popcorn machine. Either fix it or Good service with a very friendly and helpful service agent. Maria is a gem! Only thing that did not work was the popcorn machine. Either fix it or remove it. Better not to set up an expectation More