BMW of Sarasota - Service Center

Fernando is the best Service advisor Fernando always exceeds my expectations. Good communication and quality of service are the reason why I take my BMW to this dealer. T Service advisor Fernando always exceeds my expectations. Good communication and quality of service are the reason why I take my BMW to this dealer. Thank you Fernando for taking care of my lovely convertible. More

The service advisor was very accommodating I appreciated the accommodation and patience I experienced with my service advisor; she was able to make some adjustments to make my visit more afford I appreciated the accommodation and patience I experienced with my service advisor; she was able to make some adjustments to make my visit more affordable More

The Best Maria Lizardi is without a doubt the best service advisor I have ever dealt with at any dealer. Regardless of brand and regardless of location Maria Lizardi is without a doubt the best service advisor I have ever dealt with at any dealer. Regardless of brand and regardless of location More

Very professional! Seth Rogers does an excellent job. When I arrive for service I am waited on very quickly. If there are any issues he does an excellent of explaining Seth Rogers does an excellent job. When I arrive for service I am waited on very quickly. If there are any issues he does an excellent of explaining what needs to be done. I have never had an issue where I have to bring my vehicle back for the same issue due to mechanics error so I am also pleased with the quality of the service department overall. More

10,000 mi checkkup Everything was checked and done quickly & efficiently. A deadline was given & it was met. All was explained competently by Jessica. I'm running out Everything was checked and done quickly & efficiently. A deadline was given & it was met. All was explained competently by Jessica. I'm running out of words to say. More

True Professionals . Having dealt with several BMW dealerships in the US as well as overseas, I can truly rate BMW Sarasota as being efficient, courteous, helpful and prof Having dealt with several BMW dealerships in the US as well as overseas, I can truly rate BMW Sarasota as being efficient, courteous, helpful and professional in all respects. I would have no difficulty in recommending them to anybody. More

New battery installed I called the dealership this past Saturday morning, set up an appt for 3 pm on same day, @ which time they installed a new battery, checked car and , I called the dealership this past Saturday morning, set up an appt for 3 pm on same day, @ which time they installed a new battery, checked car and , upon review, found and fixed something else and, also, took cate of a factory recall. I was out of there by 5 pm, the same afternoon. NO complaints, at all. It was a good experience and I felt that what I was charged was reasonable. More

Customer centered service We own and maintain BMWs in three states. Derek Thomas at BMW of Sarasota, makes our Sarasota experience outpace all others by a wide margin. He be We own and maintain BMWs in three states. Derek Thomas at BMW of Sarasota, makes our Sarasota experience outpace all others by a wide margin. He bends over backwards to accommodate my schedule and is reliable as well. Most recently I’ve been impressed by the thoughtful changes implemented by the dealership to get me in and out and back on the road seamlessly. Returning a loaner and paying for service is a breeze. It feels like management set priorities with ME (the customer) in mind! More

Service Center Service center representative was excellent, vehicle was delivered on time, waiting room is very comfortable with very good amenities. Car wash is on Service center representative was excellent, vehicle was delivered on time, waiting room is very comfortable with very good amenities. Car wash is one of the worst as car is covered with white spots from the residue in the water. They never wipe the car down leaving door sills and inside of trunk and hood wet. Last month I paid $18 for a horrible car wash where they didn't even clean the inside windows and they never vacuum. More

Long wait Have always gotten my oil changes and service at BMW. Oil changes always seem to take a couple of hours. This happens regardless of time of day and Have always gotten my oil changes and service at BMW. Oil changes always seem to take a couple of hours. This happens regardless of time of day and seems too long. I even noticed my car in the parking lot after service was complete Justin waiting for a wash. The process doesn’t appear to be running as efficiently as it could. More