BMW of Sarasota - Service Center

Fernando does it all, and meks it easy for the customer!!! Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW access Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW accessories in house.. More

Quick and easy Maria was great to work with as always. She was quick to respond and follow up with me on status of vehicle. Great waiting area inside. Maria was great to work with as always. She was quick to respond and follow up with me on status of vehicle. Great waiting area inside. More

Excellent service This was my first time at the dealership being new to the area. Maria Lizardi was so friendly and professional addressing my concerns and questions. I This was my first time at the dealership being new to the area. Maria Lizardi was so friendly and professional addressing my concerns and questions. I will be back.for sure. More

Where did my $29.95 oil change go? First of all, it's a beautiful dealership with a great customer service lounge. I was greeted promptly by my service advisor Seth who made me feel rig First of all, it's a beautiful dealership with a great customer service lounge. I was greeted promptly by my service advisor Seth who made me feel right at home. I had brought my 2013 135i in for a $29.95 oil change courtesy of a BMW of Sarasota service department mailer. As we began discussion on the purpose of my visit, Seth checked the VIN# and promptly informed me that the vehicle needed a brake fluid flush and refill, along with a cabin filter. I did know that BMW recommends a brake fluid replacement every 2 years, so I agreed to the service and my $29.95 oil change quickly became a $365 visit. The service was performed quickly and professionally, I was in and out in less than 90 minutes. Moral of the story, owning a BMW is never cheap. PS, they did honor the $29.95 oil change. More

service as expected Friendly staff and the service was completed in accordance with the estimate I would recommend this Bmw dealer for parts and service. Friendly sales Friendly staff and the service was completed in accordance with the estimate I would recommend this Bmw dealer for parts and service. Friendly sales staff as well. More

normal service handled just right The service people at BMW continue to excel in customer service and quality care..always courteous and accommodating ...I can count on them to get my The service people at BMW continue to excel in customer service and quality care..always courteous and accommodating ...I can count on them to get my car in and out in a reasonable time and keep me apprised of the process along the way More

Excellent quality service you should expect from BMW. Got an appointment quickly. Taken good care of by Derrick. Service was done right and quickly. Waiting area is reasonably comfortable. Derrick quickly Got an appointment quickly. Taken good care of by Derrick. Service was done right and quickly. Waiting area is reasonably comfortable. Derrick quickly got to me when the work was done and escorted me to my car. More

Service This center was efficient in providing needed service in a timely fashion.the waiting area was clean and inviting.staff was friendly and eager to answ This center was efficient in providing needed service in a timely fashion.the waiting area was clean and inviting.staff was friendly and eager to answer any questions. More

Exceptional I visited the service center two days ago and was told by a different service consultant that my car is under Canadian free maintenance program and is I visited the service center two days ago and was told by a different service consultant that my car is under Canadian free maintenance program and is not eligible in the US. I told him that the dealership had done this in prior years, but he refused to accept. I came back two days later for fog lamp replacement, and I mentioned to Maria about the experience and problem that I had. She voluntarily checked with the warranty manager and told me that they can still service it for free under the program. All done without a hassle. Outstanding! More

great experience Fernando from the Service department is a professional and serious service rep. I had the appointment at 11 AM for my 2019 BMW 750 o change the oil + Fernando from the Service department is a professional and serious service rep. I had the appointment at 11 AM for my 2019 BMW 750 o change the oil + an issue with my alarm. I got there late, at 1130 AM. Still Fernando took care of may car. The repair process took 24 hrs, I had to leave the car overnight, so they can perform tests and reset a faulty sensor, BMW Sarasota gave me a substitute car- a 2019 BMW X3. Next day, I was texted by Fernando, my car was repaired and ready ! :) I will go back there to service my car. More