BMW of Sarasota - Service Center

Carlos does a great job! Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a timely fashion. My husband and I are extremely pleased With Carlos and this BMW dealership.When I learned that 2 of my tires were quite worn Carlos expedited arranging for new tires and a loaner car. I was very pleased with the speed with which he accomplished this! Especially as it was right around Xmas! More

Inappropriate charge I have a new BMW lease.The steering causes the car to wander.I brought it in at 2000 miles to have it checked.They said it was fine.Brought it back Su I have a new BMW lease.The steering causes the car to wander.I brought it in at 2000 miles to have it checked.They said it was fine.Brought it back Sunday,same issue. They drove it and said,"fine", but then,upon my insistence,checked alignment.Way out! Charged me $200 to fix it,even though it has been out since I first got the car. Really bad business model.Won't recommend BMW to anyone.Would live to get out of lease More

Everything was handled very well and as promised. The fellow who met me was very personable until my service rep arrived. Was told what was going to be done, how long it would take and what to expect. The fellow who met me was very personable until my service rep arrived. Was told what was going to be done, how long it would take and what to expect. Everything went as scheduled. The battery was replaced under warranty. Thank you, More

Good Customer Service and Follow UP I have been having my 2003 Z4 serviced at your location since 2017 when we started visiting Sarasota in the winter. I have two BMWs and have always t I have been having my 2003 Z4 serviced at your location since 2017 when we started visiting Sarasota in the winter. I have two BMWs and have always taken them to a BMW service center as I feel confident the vehicles will be serviced properly. I have been very pleased with the service in Sarasota. Jessica is always attentive and helpful. The staff is polite and courteous. More

Excellent customer service Carlos Munoz always provides excellent customer service and goes above and beyond to explain specifics with service visit. He makes communication eas Carlos Munoz always provides excellent customer service and goes above and beyond to explain specifics with service visit. He makes communication easy and convenient by texting or calling. More

No problems. To make an appointment per e mail,was a little it difficult. But the third mail was answered and I got a date. The rest was o k To make an appointment per e mail,was a little it difficult. But the third mail was answered and I got a date. The rest was o k More

Out of Towner needing service With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive to Siesta Key (ouch) it dawned on me while on 75 South to call BMW of Sarasota and see if they could get me in. The rep couldn't have been easier to deal with and once there, Derek Thomas, Asst. Service Mgr had my entire BMW profile in his hands reviewing the work that had been done as well as acknowledging my extended service warranty in the BMW system. Because of Derek's professional approach I felt comfortable enough to ask if I could squeeze in a tire rotation and alignment which I knew was not covered under my plan. No problem he said. He told me then and there the cost and even offered a shuttle service at no cost to and from my beach condo. Wow! If there was a 6th star I would give it to you guys. Thanks again for taking such good care of me and making me feel like part of the family. More

Christmas Eve Emergency I was out of town in Sarasota and my car was running low on coolant. BMW takes special coolant so we couldn’t find a store that had it and was open on I was out of town in Sarasota and my car was running low on coolant. BMW takes special coolant so we couldn’t find a store that had it and was open on Christmas Eve. I called this dealer and asked if they could help. They were closing within 10 minutes of my arrival estimated time and were completely booked until the following week. I explained my situation and they said head over ASAP. I did, and they took me right away. I had a sleeping baby in the car seat and so they brought everything to the front of service and took care of me. My baby stayed asleep and there was no charge. I tipped the attendant for his help and courtesy and our Christmas trip was saved. Thanks to all for the help!! More

outstanding service Professional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend Professional & Knowledgeable Staff, outstanding ser Professional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend Professional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend Profeto friendsssional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend More

Friendly, parts on hand, waited for car Emergency service but still was able to wait and get car back in a few hours. Assist service mgr was friendly, well versed in the product. Emergency service but still was able to wait and get car back in a few hours. Assist service mgr was friendly, well versed in the product. More