BMW of Sarasota - Service Center

COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s been in the shop nonstop starting on day two of our ownership and has been in and out of the incompetent service department over the last year. We have pretty much every warrantee available but they conveniently can’t seem to fix the issue. No one there, including the management, cares that we are paying for a car that we CANNOT drive because of some kind of chemical leak in the car. It’s an awful smell and gives anyone in it a headache and makes you light headed. They don’t give a crap about their customers since of course they already have our money! WORST CUSTOMER SERVICE we have ever experienced. Buying this car was the worst decision we’ve ever made. CERTIFIED BMW MEANS ABSOLUTELY NOTHING! Could’ve just gone to a crappy car lot. Same difference. More

Fantastic service advisor and team! Fernando is very professional and accommodating, I personally enjoy servicing my car with him because the experience is always easy and comfortable! W Fernando is very professional and accommodating, I personally enjoy servicing my car with him because the experience is always easy and comfortable! While my car is being serviced the entire team is extremely warm and inviting, I saw Abby and Emilio there as well and chatted with them, they were the ones who helped me buy the M3 to begin with and they were extremely nice helpful as always! Just a pleasant crew and experience all together! More

Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to work with. Dereck was fine but I usually work with Maria L More

Fernando is amazing Fernando was knowledgeable , patient and kept me informed every step of the way. Best service agent I’ve experienced at BMW and the most sincere and Fernando was knowledgeable , patient and kept me informed every step of the way. Best service agent I’ve experienced at BMW and the most sincere and personable ! More

Excellent service I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and ex I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and explained in detail the issues with the car, the services was efficient and on time More

excellent service even in busiest time Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpf Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpful. Definitely 5 stars. All other people were great too but it is mainly Carlos who took care of me and the car More

Just a front headlamp bulb replacement I had a weekend trip planned, so they allowed me to leave car from Friday through Monday and paid for a rental since no Beamer loaners were available. I had a weekend trip planned, so they allowed me to leave car from Friday through Monday and paid for a rental since no Beamer loaners were available. I love having Valentina as my service advisor! She’s so nice and efficient and communicates every step of the way More

Service with a smile I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the c I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the car off around 4 pm on Monday and requested it be available for pick up before 2 pm the following day. I was informed of the estimated cost via my mobile phone at 8:30 am on Tuesday. I was called to tell me it was ready for pick up around 11. When I arrived at the dealer I had time for a cup of coffee and a cookie before leaving in my vehicle, which had just been washed and vacuumed. More

bmw recall Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a lo Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a loaner car when I made the appointment. After waiting 2 hours the loaner car finally became available...however my vehicle was almost finished with the repair. I consider a 2 hour wait for a loaner unacceptable. Bmw should not make promises it has not intention of keeping. More

Very good Service (Seth Rogers) and sales people ( sue Gatlin) are the best. A pleasure to visit. Always a good experience. Would definitely recommend to my fri Service (Seth Rogers) and sales people ( sue Gatlin) are the best. A pleasure to visit. Always a good experience. Would definitely recommend to my friends and neighbors. More