BMW of Sarasota - Service Center

GREAT SERVICE I HAVE BEEN DEALING WITH MARIA IN SERVICE FOR A COUPLE OF YEARS. SHE CARES ABOUT HER CUSTOMERS AND WILL ALWAYS FOLLOW UP TO MAKE SURE THAT EVERYTHING I HAVE BEEN DEALING WITH MARIA IN SERVICE FOR A COUPLE OF YEARS. SHE CARES ABOUT HER CUSTOMERS AND WILL ALWAYS FOLLOW UP TO MAKE SURE THAT EVERYTHING IS WORKING PROPERLY. DEFINITELY SUGGEST WORKING WITH HER. More

Quick service, excellent results. Friendly service personnel, fast service. Very helpful. Susan Schoengold was excellent in helping me get in and out even without an appointment. Impre Friendly service personnel, fast service. Very helpful. Susan Schoengold was excellent in helping me get in and out even without an appointment. Impressed with this service department. It was my first visit. More

Very Poor Service There were many errors with regards to my experience with this dealership. On top of that I was promised a call from a dealership manager and have yet There were many errors with regards to my experience with this dealership. On top of that I was promised a call from a dealership manager and have yet to receive that call. Now the same warning light has returned after taking a week to fix. More

Service Fernando provided in a very thorough and good customer service during and after my service was performed. I was also provided a vehicle and short noti Fernando provided in a very thorough and good customer service during and after my service was performed. I was also provided a vehicle and short notice More

Initial visit to the Service Dept. Could be the best experience I’ve had at a dealership service center. Nice atmosphere, professional, courteous, and work was completed in a timely fas Could be the best experience I’ve had at a dealership service center. Nice atmosphere, professional, courteous, and work was completed in a timely fashion. More

Exemplary customer experience BMW of Sarasota continues to offer superior service. I’ve had my car there three times in the last 5 months for various reasons. First a recall, next BMW of Sarasota continues to offer superior service. I’ve had my car there three times in the last 5 months for various reasons. First a recall, next a windshield replacement and most recently a 10k service. Each time was a pleasant and low impact experience. I was given a loaner when needed. And all service was completed when promised. The SA, Fernando, was attentive and communicative. And every time my car was washed before being returned to me. It doesn’t get any better. More

Great Service Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insu Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insurance warranty. Happy to have her as my Service Agent. She is great!!! More

Thankful for my service advisor The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adv The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adviser gives me confidence, however, by smoothing out the process. Also, I emerged with lots of dirty finger prints - inside, outside, even on my wife's hat which we left in the trunk. More

Always a great experience Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a nice place, I enjoy all the nice details they have to make the customers feel very comfortable. Thanks Fernando and bmw sarasota More

Services and warranty work I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, the windows screech when being rolled up or down, my usb port in the center console doesn't charge any devices and doesn't connect to media. Fernando was super nice and I felt like I was being taken care of. I was given a rental and was told it would be a few days. Well 1-2 hours later I get a call saying my car is ready and all the warranty work I came in for wasn't done because they said they plugged it into a computer and it says everything is fine with the car. When questioning them whether they actually tried to play something to hear the rattle in the speaker or to see that the usb port works I was told no because the computer said there's nothing wrong with it. As for the window button sticking they said they ordered a new one and it's because I spilled fluids in there, well I purchased the car like that so I didn't appreciate the accusation. Was told they lubed up my windows to stop the screeching yet my windows still screech. I got my oil change done as well but the computer was never reset so it still tells me I'm due for an oil change. I told them to cancel the window button because I will NEVER return to this dealership again. I left beyond frustrated and angry. This experience alone makes me regret buying the car from them and doing any business with them. Hands down awful experience. I do not blame Fernando for any of this though, he tried to take care of me but it seems like whatever else goes on after that was just poor service and lack of care More