BMW of Sarasota - Service Center

Annual Check Up From start to finish I was treated like a person of consequence and not one of the multitude. Everything I asked for was checked and taken care of. From start to finish I was treated like a person of consequence and not one of the multitude. Everything I asked for was checked and taken care of. Seth went above and beyond his duty to take care of my questions and wants. The waiting area was full of treats, TV, current newspaper, magazines and interesting people. I gave them a time frame because I had one other appointment that day and I got out in plenty of time to get to where I needed to be. More

Other than being ignored, it was okay I arrived at 9:30, right on time for my appointment, was told Seth would be taking care of me. I gathered some items out of the car and went into the I arrived at 9:30, right on time for my appointment, was told Seth would be taking care of me. I gathered some items out of the car and went into the lounge to wait, and wait.....and wait some more. No one came, so by 10:05 I went to the desk to inquire and tell them I needed to leave at 10:30. They called someone and I was told Seth called in sick. Really? Why was I assigned to him on arrival? I was then greeted by Fernando, the service manager who checked me in. He asked if I had signed in at the kiosk on arrival. What kiosk, I asked? The greeter, Johnny O did not tell me to do that, and he was the one who told me Seth would take care of me! What? A bit of a slip up in communication and process. Fernando did take good care of me and I was on my way on time. He called at noon and left a message that my car was ready and to just go to the cashiers desk on my return. I came back at 3:30 and did just that. Then no one could find my paperwork, and Fernando was gone. They looked for about ten minutes, finally got it and checked me out. No charge, all under warranty and th3 car was washed clean. All good. Seems BMW Sarasota has a problem with their intake at service and management should look into this. What should be a seamless experience, expected at the BMW level, was not. Clean up your cat, folks! More

Slow service - 3.5 hours for a oil changge 3.5 hours for a oil change with an appointment. Slow service and not informed of the time it will take. I had to follow up twice. 3.5 hours for a oil change with an appointment. Slow service and not informed of the time it will take. I had to follow up twice. More

Service Team communicated with me throughout the process. Some other items had to be done that I wasn’t anticipating but they notified me in a timely manner s Team communicated with me throughout the process. Some other items had to be done that I wasn’t anticipating but they notified me in a timely manner so it wasn’t an issue. More

Great Service All employees have great attitude and are very positive. Service is fast, efficient and completed correctly the first time. Waiting area is comfortabl All employees have great attitude and are very positive. Service is fast, efficient and completed correctly the first time. Waiting area is comfortable and clean. Great Job! More

Ecellent Customer Service! I got the white glove treatment from Maria! Brought in our X5 for a folding mirror issue. Initially I was told that the CPO warranty department denied I got the white glove treatment from Maria! Brought in our X5 for a folding mirror issue. Initially I was told that the CPO warranty department denied he claim. I discussed with Maria my compelling reasons why I thought it should be covered. She listened, she understood and agreed to talk with the service manager. I got a text later that day indicating they would cover it under CPO warranty. Once the part came in she made it very easy and accommodating to get the work scheduled. The fix did not take long and I was treated with the utmost courtesy. The whole staff there made sure I was taken care of when wandering around dreaming about a 6 series convertible. Well done Maria and BMW of Sarasota staff. More

BMW maintenance I’ve never had better more attentative BMW service than that provided by Fernando and the team at Sarasota BMW this past weekend. Thank you. I’ve never had better more attentative BMW service than that provided by Fernando and the team at Sarasota BMW this past weekend. Thank you. More

Great service Very quick and friendly service. I trust everything was taken care of for my car. Valentina communicated with me very well about what to expect and re Very quick and friendly service. I trust everything was taken care of for my car. Valentina communicated with me very well about what to expect and reviewed future repairs. She was very pleasant to talk to. More

Great Service Dept. My customer service consultant is Maria. She is the best I have ever worked with. She takes care of me from start to finish. I always look forward to My customer service consultant is Maria. She is the best I have ever worked with. She takes care of me from start to finish. I always look forward to seeing her and her beautiful smile. Can not say enough about their customer service. More

Great people outrageous pricing Your pricing is 300% of the cost for a local mechanic. I was in for recall work and that was fine. I got quotes for additional service that were much Your pricing is 300% of the cost for a local mechanic. I was in for recall work and that was fine. I got quotes for additional service that were much higher than I pay my mechanic. More