BMW of Sarasota - Service Center

Always a great experience Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a nice place, I enjoy all the nice details they have to make the customers feel very comfortable. Thanks Fernando and bmw sarasota More

Services and warranty work I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, the windows screech when being rolled up or down, my usb port in the center console doesn't charge any devices and doesn't connect to media. Fernando was super nice and I felt like I was being taken care of. I was given a rental and was told it would be a few days. Well 1-2 hours later I get a call saying my car is ready and all the warranty work I came in for wasn't done because they said they plugged it into a computer and it says everything is fine with the car. When questioning them whether they actually tried to play something to hear the rattle in the speaker or to see that the usb port works I was told no because the computer said there's nothing wrong with it. As for the window button sticking they said they ordered a new one and it's because I spilled fluids in there, well I purchased the car like that so I didn't appreciate the accusation. Was told they lubed up my windows to stop the screeching yet my windows still screech. I got my oil change done as well but the computer was never reset so it still tells me I'm due for an oil change. I told them to cancel the window button because I will NEVER return to this dealership again. I left beyond frustrated and angry. This experience alone makes me regret buying the car from them and doing any business with them. Hands down awful experience. I do not blame Fernando for any of this though, he tried to take care of me but it seems like whatever else goes on after that was just poor service and lack of care More

Needed brake fluid and battery for key fob. A Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional cus Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional customer service. More

Recalls, replace windshield pump Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. More

Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More

Recent service visit Valentina and Chad were excellent to work with. I would highly recommend both of them and this dealership to anyone in the market for a BMW. Valentina and Chad were excellent to work with. I would highly recommend both of them and this dealership to anyone in the market for a BMW. More

Good Service Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. More

Car visit Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time pleas Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time please?? More

Very professional and friendly service. Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very informative and helpful. More

Jessica has been a big help. Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to eva Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to evaluate our needs and save us money too. More