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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,918 Reviews

12,918 Reviews of BMW of Sarasota - Service Center

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September 10, 2022

Got there 10 minutes early for service appointment and waited 40+ minutes for the service advisor to even get started. Then waited an hour for oil change. They told me they were washing the car and never More

by RICKSCOTT2
Recommend Dealer
No
Employees Worked With
Greg Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2022

My first visit, routine maintenance$460, no vehicle inspection performed, no movie or checklist, I had to make a number of calls for a response and go back the second time for the multipoint inspection More

by PETER.CIMBOLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2022

Service technicians Eidan and Jack were professional, courteous and efficient while completing my home oil change service. More

by JOE.YANISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Tremaroli
September 10, 2022

Professional and well-organized dealership. Excellent, high-tech service department. Comfortable, bright and airy waiting area that’s generously stocked with snacks and drinks. More

by Sjboro1836
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Tremaroli
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the fantastic review!

September 09, 2022

I don’t know what Mark Everett’s exact role is but he is excellent. He hustles and helps move things along. He should get promoted. My service adviser Greg is always personable too. More

by jackiebohannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Everett
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for sharing your appreciation for our team member Mark!

September 09, 2022

From check in to check out it was so pleasant and effective. Rafael was very kind More

by Minh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

We're happy to hear our team member Rafael made your visit a good one -- thank you!

September 09, 2022

Service department goes above and beyond to take care of your car, they always listen to your concerns, and will do their best to make things right. Very happy with them! More

by Andrew L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Caleo
Sep 12, 2022 -

BMW of Sarasota responded

Andrew, we're thrilled to hear our team went the extra mile to make sure your visit was a great one -- thank you!

September 09, 2022

Excellent place of business work very professional staff extremely courteous would definitely recommend them thanks Kim More

by beachnbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Caleb. Five stars
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the excellent review!

September 09, 2022

Friendly service people who made sure they understood the purpose of your visit. I appreciated the video walk around by the service technician. More

by m.bonavia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beair
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the wonderful review!

September 09, 2022

BMW of Sarasota was extremely busy and I still received great service. Derick did everything he could to keep the wait time to a minimum. More

by ROXANNEPARETI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

We're happy to hear our team member Derick was so helpful -- thanks!

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