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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,924 Reviews

12,924 Reviews of BMW of Sarasota - Service Center

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September 02, 2022

Staff is helpful and knowledgeable. Very busy. My technician didn't send his vid link letting me know needed battery. So wasn't done. Maria arranged to be done at the house. Another More

by rwbjjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

BMW of Sarasota responded

We're happy to hear our team member Maria was so helpful! Thank you for the wonderful review!

September 02, 2022

Everything on time, Carlos was professional, engaged and even a little faster than promised! One More

by oberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Sep 07, 2022 -

BMW of Sarasota responded

Thank you for sharing your appreciation for our team member Carlos!

September 02, 2022

Young men at service reception desk needs schooling in courtesy and behavior replace with young professionals. Avoid referrals of unrelated business seekers or sharing BMW customers with others regardless More

by A.SHAH33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Tabar
September 02, 2022

Everything happened on time, on schedule and on cost. Everyone there knows what everyone else is doing, a real team. More

by billbadeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

BMW of Sarasota responded

Thank you for the excellent review!

September 01, 2022

outstanding service. Totally informed during the process. Received a video of the technician performing the service. Service performed promptly. Maira is a great communic More

by RGMEEKS1
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

BMW of Sarasota responded

We're delighted to hear Maria and our team delivered an excellent customer service experience -- thank you!

September 01, 2022

Quick prompt service. Especially appreciated the updates received through text from the service provider and videos sent from mechanics during the service of the vehicle. More

by GSCHIAVO74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

BMW of Sarasota responded

Thank you for the fantastic review!

September 01, 2022

My speedometer/eco drive readings aren't right after my new battery was put in. I was quoted one price and charged a much higher price once I got there. Service advisor was especially rude. Save yourself t More

by tishgarver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Glover
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2022

Beautiful, clean, well run, and friendly service. Took care of everything perfectly and made sure to keep me updated with preventative maintenance. More

by David chilovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Tremaroli
Sep 02, 2022 -

BMW of Sarasota responded

Thank you for the wonderful review, David!

August 31, 2022

Efficient and fast service. Kim is amazing and very personaable . She is a pleasure to work with More

by KARINKA85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Sep 02, 2022 -

BMW of Sarasota responded

We're happy to hear our team member Kim made your visit a great one -- thanks!

August 31, 2022

My service advisor Carlos is exceptional! He goes above and beyond what is expected of any customer service representative. I have to say he is the best that I have ever had from any dealersh More

by MARIE_LARSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

BMW of Sarasota responded

Marie, we're happy to hear our team member Carlos delivered an excellent customer service experience! Thank you for the outstanding review!

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