BMW of Sarasota - Service Center

Excellent service and attentive to clients absolute 5 starts Kim is awesome, thank you for all that you do. starts Kim is awesome, thank you for all that you do. More

Expensive but great service and reliable advice. I like the video report . Kim is very professional I like the video report . Kim is very professional More

Impossible to reach over the phone. Was broken down on the road and could not get through after seven tries on a weekday at 1 PM. Service advisor is nice polite and professional but Was broken down on the road and could not get through after seven tries on a weekday at 1 PM. Service advisor is nice polite and professional but impossible to reach. Same situation as it’s been over the last 5 to 6 years. All I ever hear is we’re so busy we don’t have enough help we can’t keep up. I spoke to the dealership manager five years ago who advised all of that would be taken care of when they updated their facility. It’s still horrible. I brought my car in for a warranty repair and Left with a quote for $1800 for additional services required. Rather stunning since they just did a service on the car a year ago. Received a call the next day that I had an appointment for that $1800 repair which I never made. I told him I did not make an appointment. Someone called me or texted me two hours later from the sales department to ask me if I wanted an assessment on my car most likely to sell it to them since I know they need cars. I told them again I did not have any appointment for any repair. So doing an estimate would not be necessary. Poor communication internally obviously impossible to get anyone to answer the phone or return phone calls. This has been my experience at this BMW dealership for almost 10 years. Nothing changes. I have written several reviews and sent letters to the managers including the service manager to try to help them to improve and nothing has improved. It’s very discouraging. More

Maria is awesome service advisor. Keeps you apprised of everything that is going on regularly. Keeps you apprised of everything that is going on regularly. More

The dealership was very thorough and polite, they also provided a loaner car because our repair was going to take longer than expected. I was very pleased. provided a loaner car because our repair was going to take longer than expected. I was very pleased. More

Fantastic service! Big thank you to Maria who set up everything perfectly. This was the easiest service call. Big thank you to Maria who set up everything perfectly. This was the easiest service call. More

Quick and polite service. Done right the first time. Appreciate the personal service. Makes a difference. Done right the first time. Appreciate the personal service. Makes a difference. More

Excellent job completing all services and inspections. All staff we encountered were very helpful and showed a real desire to please us. All staff we encountered were very helpful and showed a real desire to please us. More

All great lounge and showroom very comfortable and clean. All associates very personable and helpful All associates very personable and helpful More

The service on my bmw was on time complete and well communicated. I would highly recommend bmw of Sarasota!! communicated. I would highly recommend bmw of Sarasota!! More