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13,064 Reviews of BMW of Sarasota - Service Center
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January 24, 2022
Great service. They keep you up to date and always explain what’s going on with your service explain what’s going on with your service More
by mchrisalonso
Verified CustomerEmployees Worked With
January 23, 2022
Excellent. Loved getting the videos explaining what they were going to do on my car and the video when all was done. The techs were great too because my car runs perfect again! My service advisor, Kim, was were going to do on my car and the video when all was done. The techs were great too because my car runs perfect again! My service advisor, Kim, was awesome! More
by x-rayjane
Employees Worked With
Kim
January 23, 2022
The service experience at this dealership does not live up to BMW standards. Long waits, poor coordination between departments and inconsistent customer friendliness. I would go to a different dealer if o up to BMW standards. Long waits, poor coordination between departments and inconsistent customer friendliness. I would go to a different dealer if one was available. I will say that the quality of the actual work has met all mu expectations - it is the experience that does not meet the brand standards. More
by Lovemyx3
Employees Worked With
January 22, 2022
I appreciated the new check-in system that allowed me not to have to wait for a valet to check me in. My appointment with so timely that the person who is picking me up, and my departure correlated perfectly to have to wait for a valet to check me in. My appointment with so timely that the person who is picking me up, and my departure correlated perfectly! Maria was a wonderful service representative and the people who did the cleaning of my car did such a wonderful job. The mechanic of course did a perfect job as well! More
by DEBADEBA09
Employees Worked With
January 22, 2022
The customer service person, Lucy, took great care of me. She estimated the time it would to complete the service and said I could come back tomorrow for pick. Worked for me! She estimated the time it would to complete the service and said I could come back tomorrow for pick. Worked for me! More
by BJWOODS2
Employees Worked With
January 22, 2022
Service by appointment is efficient. The B M W lounge is welcoming with snacks and liquids. my contact,Maria, helpfully walked me thru the process and provided a loaner car and my car was serviced ,washed welcoming with snacks and liquids. my contact,Maria, helpfully walked me thru the process and provided a loaner car and my car was serviced ,washed and ready ahead of time promised. thank you! More
by JOANNE.ART2017
January 22, 2022
Service Advisor Maria is great! She is both well versed in BMW maintenance and is pleasant. in BMW maintenance and is pleasant. More
by DANIELWEBSTER747
January 21, 2022
After giving me a $6300 quote for work they recommended, they failed to inform me off an extended warranty for NOX sensors. Very disappointing. they failed to inform me off an extended warranty for NOX sensors. Very disappointing. More
by rajjah33
Employees Worked With
January 21, 2022
Oil change was schedule for two hours. I took over 3 hours for job to be complete. Realized after leaving the technician failed to reset the computer. Took several calls and days before I received a c hours for job to be complete. Realized after leaving the technician failed to reset the computer. Took several calls and days before I received a call back to return. Each trip is 60 minutes one way. Disappointed!!! More
by MANNY.CABRAL33
Employees Worked With
Brenton Payne
