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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,108 Reviews

13,108 Reviews of BMW of Sarasota - Service Center

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November 06, 2021

Friendly as well as professional service. Service was timely and waiting atmosphere with a comfortable. More

by JWILBORN7110
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2021

The best service Derek Thomas always provides us with top care . Number one service care More

by KIRPUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

Derek is always efficient, pleasant and courteous. I see a tremendous improvement for prior BMW experience. More

by KZUMBANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

Good scheduling process. Intake was timely. They communicate well on vehicle status. Completed on time. More

by jeffreysbell
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

Easy to work with. Prompt service. No hassle. Derrick was great 👍 Would refer you to anyone More

by joewoz101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

i thought the price for the service was fair. would have liked to have more tables in the waiting room. More

by SARAHMSANDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
November 05, 2021

I had a great e experience getting my car serviced at BMW of Sarasota. I would highly recommend working with them. More

by DDESANTIS39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
November 05, 2021

Brenton was absolutely TREMENDOUS!!! He has been our service rep on a few occasions. Always communicates well, is courteous and does what he says. On this particular occasion, we brought our car in for More

by Rob Davis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
November 05, 2021

It took too long. I was there 2 1/2 hours for a maintenance call plus wash. I won’t do a wash again . The waiting room was comfortable though. More

by SPOOFY2903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
November 05, 2021

Had 10:30 appointment for oil change. Promised for 2:30. Returned 2:45 and work had not started. Waited around another hour. Yet to have a good experience with service department. Love my BMW but probabl More

by RONMAYHEW2.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenton Payne
Nov 29, 2021 -

BMW of Sarasota responded

Ron, we apologize that your service visit took longer than expected. We will look into the circumstances that led to this delay and work on improving our wait time. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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