BMW of Sarasota - Service Center

I am very disappointed with the service I received. They called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I have always received BMW or a car comparable to my car as a loaner. How is a Toyota corolla comparable. Then I was told that since my service advisor, Lucy was off on Monday, I would not hear anything until Tuesday? Is she the only person who can work with me. The service Forman apologized, and she he would be involved in getting my car fixed? Shouldn't he have been involved from the start?? It has been over 6 years since I brought my car here, and this will probably be the last time. Don't know who is running this place, but they are not doing a good job. More

Quick service, very friendly. Everyone was helpful and got the part ordered my car needed, and expect to have it in just a few days! got the part ordered my car needed, and expect to have it in just a few days! More

My service advisor was very polite and friendly, the facility is very clean and everyone is respectful of social distancing. I would recommend it to anyone I know facility is very clean and everyone is respectful of social distancing. I would recommend it to anyone I know More

Carlos is always looking out and taking great care of me. He always gets my car in and out as promised to be mindful of my time. He always gets my car in and out as promised to be mindful of my time. More

Came in for extensive service. Greg Jones really seemed to appreciate my very well maintained 2006 330i. Not only was the service done on schedule a couple of dings in the car were perfectly repaired so th to appreciate my very well maintained 2006 330i. Not only was the service done on schedule a couple of dings in the car were perfectly repaired so the car looks as good as new. More

Service appt took way too long for brake fluid! Appt was Service appt took way too long for brake fluid! Appt was booked week or two prior. Still dealing with whistle noise that went unrecognized—it was Service appt took way too long for brake fluid! Appt was booked week or two prior. Still dealing with whistle noise that went unrecognized—it was to be reported to regional types. Still waiting and coping. More

Everyone was very nice and helpful. Greg Jones, my serviceman, was awesome. Love the way they sent a video outlining my issues so there was no doubt what was wrong! serviceman, was awesome. Love the way they sent a video outlining my issues so there was no doubt what was wrong! More

Greg is a good communicator, took time to respond fully to my questions. He offered me a loaner because my service would take over four hours. I was quite comfortable dealing with him. to my questions. He offered me a loaner because my service would take over four hours. I was quite comfortable dealing with him. More

They got my car in fast and did the work quickly and right the first time. Lucy kept me informed and the video was clear and helped. right the first time. Lucy kept me informed and the video was clear and helped. More

Nice people working here, very friendly,I’m always happy when they do work for my cars. Thanks guys. Thank You Lewis for your help 👍🏻👍🏻 when they do work for my cars. Thanks guys. Thank You Lewis for your help 👍🏻👍🏻 More