BMW of Schererville

Always a good experience I have always received immediate attention for any question or service. Everyone has a customer first attitude. I have worked with Glenn Green for I have always received immediate attention for any question or service. Everyone has a customer first attitude. I have worked with Glenn Green for the past seven years . He is always knowledgeable and helpful. He listens and always responds promptly to issues or questions. More

Exemplary - staff and service Cory explained inspection results so I could make decision on service I wanted, staff helpful environment was good but a little chilly for my taste, s Cory explained inspection results so I could make decision on service I wanted, staff helpful environment was good but a little chilly for my taste, snacks were appreciated More

Excellent service experience Awesome service experience. Staff honest & friendly. My preferred dealer for bmw service. Had back brakes checked, oil change, fuel injector cleaning Awesome service experience. Staff honest & friendly. My preferred dealer for bmw service. Had back brakes checked, oil change, fuel injector cleaning & brake fluid service. Hard to find honest mechanics was informed back brakes were fine. More

BMW Service Nick and Joe are very nice and helpful. They always make sure that we the customers are properly assisted. My experience with the both of them have al Nick and Joe are very nice and helpful. They always make sure that we the customers are properly assisted. My experience with the both of them have always been pleasant. They are great! More

Service engine. Friendly service, thorough explanation of service needed to fix the car. Follow up conversation and continuous status updates on completiton of work. Friendly service, thorough explanation of service needed to fix the car. Follow up conversation and continuous status updates on completiton of work. Facility friendly and easily accessible. More

Service Dept. Nick was very friendly and got me an appointment on the next day. He got me in and out as quickly as possible. He always remembers me when I come in. Nick was very friendly and got me an appointment on the next day. He got me in and out as quickly as possible. He always remembers me when I come in. He is pleasant and nice to do business with. More

Service Nick in service went above and beyond. I ran into some difficulty in getting back to the dealership as my meetings ran longer than expected. Nick ha Nick in service went above and beyond. I ran into some difficulty in getting back to the dealership as my meetings ran longer than expected. Nick had my car brought to me which was greatly appreciated. Nick is an incredible asset to the service department and the dealership. More

always excellent the dealership always goes out of their way to provide excellence. I have been a customer for almost 20 year and they have it down pat! the dealership always goes out of their way to provide excellence. I have been a customer for almost 20 year and they have it down pat! More

Deceived, not informed that new car had been in accident! Read this letter real good for me. Correct it and send back to me. Is it too wordy? Is it something else to add? Give me your opinions so I can hit my Read this letter real good for me. Correct it and send back to me. Is it too wordy? Is it something else to add? Give me your opinions so I can hit my button!! Very disappointed in BMW! I purchased a new BMW X1 in September 2017, which my salesman Toby Chen was excellent. Since then I’ve had the car in service several times for several days for minor issues. The a/c wasn’t working, front end cameras not working, strange noises coming from the front end which was never detected when I got to the shop, because in order to fix it, it would have to be happening when I brought it in. Well still disgruntled with the vehicle in August 2018, I decided to look for another vehicle while I was vacationing in Texas with nothing else to do. I found a SUV that I decided to buy and just vaguely said toward the ending process that I have a trade in. They said it would not be a problem, if I had a vin# they would look it up and quote me a trade in price, I provided the vin# from my insurance card. While returning to the desk, he said “you did not tell me you were in a major accident with the vehicle”! I was livid and immediately begin to defend the acquisition. I demanded to see the document in which he obtained the information.. Being out of town, I was floored and could not wait to get home to my paperwork, questioning myself the entire time, did my paperwork say New or did I buy a used car. What happened? Whichever way it went, I should have been informed that it was in a front end accident!! Well upon returning to Indiana I went to BMW of Schererville and asked for a record of the service report of services performed on the vehicle since they received it, surely to my amazement there was nothing stated about the car being in a major front end accident. Upon seeking the rationale of this, I decided to return to BMW and speak to a manager which I was referred to Chris Ofcky. Right away Chris offered me 30k to buy the car back from me.. Offered me a new 2017 X3, then even a 2019 X3!! Hmm... then I asked why wasn’t I told that the car was in a accident, he said he would check with the service department and let me know.. I didn’t want the 30k I wanted answers. The loss because of the accident in a trade in was 3200$. Chris said he would pay me the difference for the loss in value due to the accident. I asked days later before receiving the check did you pull the paperwork to see if the car was in an accident, he said no, he was waiting for me.. ##BS, BMW by no means have a car on their lot and NOT know it was in a accident!!! When it was in a accident, THEY outsourced the job to an outside body and fender shop who repaired it and did a poor job of repairing it, answers to why the noises and other little quirks were going on with it and why it didn’t show up on their report. Furthermore upon trying to obtain the check from them I was what seemed to be put on screening when trying to reach Chris, what’s your name, and what do you want??? Let me state for the record, I will not become a spectacle when I have spent my money!! I have owned the best of luxury vehicle, Jaguar, Xfinity and Range Rover and decided on a BMW to retire with. NEVER have I felt so outdone and connived upon doing business with what I thought was a respectable dealership. I know now a new car only means that it has never been titled to anyone else.. My suggestion to the world, if buying a car, NEW or used, pull a Carfax report for your own good!! More

First oil Change I’ll had purchased my first BMW earlier this year and had my first experience with the service center for an oil change. You was met by my rep, Nick, I’ll had purchased my first BMW earlier this year and had my first experience with the service center for an oil change. You was met by my rep, Nick, and he had was very friendly and let me know everything that I needed to know. He kept me informed through the process. It was a great experience and confirmed for me that I made the right choice by leasing a BMW. More