I know there are a lot of positive reviews of the sales experience here. But there is no point in owning a BMW in Northwest Indiana if you are planning on getting your vehicle serviced here.
My father bought his BMW here several years ago, and I've been driving it since he died, for about two years. Nearly every service interaction I've had has been an exercise in frustration. They have kept my car for 3 days for routine service, they refused to update the contact information from my mom to me ("we can't do that"...why on earth not?) and they always seem to skip rotating my tires. The first time I realized they hadn't been doing it, my tires had gone a year and a half without being rotated, with two service appointments during that time. I found out during the first snow of the season. I had almost no control over my car and even got into an accident. Their negligent service nearly killed me.
This most recent time, I showed up at 6:02 pm to drop my car off for service. I guess they were closed at 6, but a staff person stuck his head out and asked if he could help me. I asked if I could drop my key off, and hes said he couldn't take responsibility for that, and refused to take it. He directed me to use the "secure" drop box, and I explained it is NOT secure, and several service staff had cautioned me of that in the past. Any thief could easily reach in and help themselves to a free set of keys. So I had wasted an hour drive from valpo to avoid being late to work the next day. I told him i thought they were open later and asked if they had their hours changed, and he shot back "yeah, a year and a half ago." The hours posted on their building had sales open till 8, and heir Google entry still says service is open till 7. Guess a year and a half isn't enough time to change that, and they're fine with wating our time.
My husband tried to drop my key off the next morning on his way to work, and they made him stay to pull the car into the shop! Do people who own bmws just not have jobs?
When I was on the phone to coordinate service, you guessed it, they skipped the tire rotation. At least by now I know to ask.