BMW of Sherman Oaks

I bought here--twice--and have been coming here exclusively for years. I'm still largely satisfied with the service, but it appears the owner doesn't believe in mask-wearing. At least, that's all I exclusively for years. I'm still largely satisfied with the service, but it appears the owner doesn't believe in mask-wearing. At least, that's all I can conclude. Several customers wore no masks, and several employees wore them incorrectly or barely at all; some didn't even bother to correct them when I walked up to deal directly with them. I won't be back. More

Called, left a msg for a service advisor to call me back, never called. Recalled multiple times to get through to a person to set up a service appt, finally able but unable to accommodate. Either short sta never called. Recalled multiple times to get through to a person to set up a service appt, finally able but unable to accommodate. Either short staffed, don't care attitude, or way too busy. Had been going there for 3 years to have my Z4 Roadster serviced. Changed dealerships for continued service. More

STAY CLEAR AWAY FROM THIS SHADY AND UNETHICAL DEALERSHIP! This is a fair warning for those considering giving business to this establishment. Whether buying new or used, I highly advise you to DEALERSHIP! This is a fair warning for those considering giving business to this establishment. Whether buying new or used, I highly advise you to read all negative reviews before even thinking about stepping foot in the door. This is a lengthy review, but it's worth the read. After a few negotiations via email from an internet sale on a used vehicle, I agreed with a salesman for an out-the-door price. Chapter I: On the day to pick up the car, I had called three hours in advance to have them prep and detail. Since I live two hours away, I figured three hours of advanced notice would be sufficient for them to have the car ready. When I arrived at the dealership, one of the salesmen pulled the car out, and the first thing I noticed was that the fenders and bottom of the doors were stained with dirt and grime. Upon getting into the car for a test drive, I immediately noticed the maintenance light was on. I informed the salesman, and he said to go ahead and test drive it, and they'll take care of it once I get back. That's the first red flag; they should have taken care of these issues beforehand. Chapter II: After I returned from the test drive to the dealership, Achilles Bado approached me, introducing himself as the Sales Manager, and continued to ask me about my thoughts on the car. I directly pointed out the maintenance light and rattling noise of the fan when the AC is on. We popped open the hood and noticed the coolant reservoir top was seeping or leaking to the radiator. I gave them the benefit of the doubt that maybe they top off with coolant. He then goes on by saying, "Don't worry, I'll have my service technicians fix the issues, and we offer a thirty-day warranty." The typical salesman tactics. Chapter III: During the finance and insurance phase, which is the most dreadful part of the car purchasing experience, I had just gone through over five hours of insurance proof and financing before going to the finance office to sign documents. Moreover, as I reviewed the documents, I came across an "AS IS-NO WARRANTY" document. I alerted the finance manager that the sales manager, Achilles, informed me the vehicle comes with a thirty-day warranty. She insisted that it doesn't come with a warranty, and the other option I had was purchasing a dealer extended warranty. I told her that not having a warranty would be a deal-breaker. Over five hours had passed by this time, and I wanted to drive the car off the lot to beat the traffic home hopefully. So, after the finance manager and Achilles deliberated and came back with an offer to reduce $800 off a $2500 lower tier warranty, I opted just for peace of mind. The typical dealership tactic is to upsell. Chapter IV: After signing all of the documents and as Achilles handed me the remote to the car to take off the lot, I questioned him about getting a second remote which I would be willing to pay. He said it was not a problem and to call him for an order. As I stepped into the car the following morning, I noticed the driver's side floor mat was missing. I called Achilles to inform him of that and to put in an order for the second remote. During this time, while I was waiting for Achilles to respond to my call, I took my car to a friend who works as a certified mechanic at an OEM dealership, and he provided me with a full diagnostic that came back with a few issues. 1. Missing fender liner. I knew in advance that the car was involved in an accident previously shown on the CarFax report. However, how can a certified service technician not see this obvious detail? Yet, they blatantly decided not to disclose this as a seller. 2. Leaking timing chain housing cover. As you can see, an oil leak and residue surround the timing chain housing, yet they deliberately failed to disclose this. Chapter V: Days had gone by, and by this time, I had not got a call back from Achilles after two attempts. I then sent a long-winded email stating my displeasure with him not returning my calls. Even after emailing him about the issues with the fender liner, timing chain housing, and attaching photos, I still didn't receive a response. Only after I sent another email, but when I cc'd a general manager on the email, I received a call the following day from Markus Adams, a Service Manager, to bring in the car for service. At this point, I was already disappointed and upset that I had to go through the inconvenience of having to drive two hours back to this dealership to have them service the issues they failed to address before I drove it off the lot. I insisted on taking my car to a local dealership since I purchased the extended warranty. However, they were adamant about fixing the issues since it was "their problems," stated Markus. Although they provided an option to pick up my car, I longer trusted them to have someone else drive my car. With all of the issues and inconveniences they dealt me, I requested the service manager to address the four issues: 1. Put a new fender liner they deliberately failed to replace. 2. Fix the leaking oil on the timing chain housing. 3. Place the floor mat they left behind. 4. Accommodate me with a second remote. Only two were addressed out of the four issues I requested them to resolve: the fender liner and floor mats. I recently took my car back to my mechanic friend, and he says the timing chain housing is still leaking oil. Unbelievable! Also, the cost to accommodate me with a second remote was not that significant to them when I had to endure this entire situation. I can almost guarantee they potentially will lose more sales and customers from reading this review than not accommodating me with a simple second remote. On top of all of this, they charged me for the car rental on days they felt my car was ready for pickup. I was never informed that they were cutting off the rental agreement when they were supposed to cover while my car was getting serviced. Final Word: It's ironic how the GMs follow up to all customers who have had bad experiences to rectify their issues after the fact. Top-notch customer service should be given priority initially, so there's no need for us to leave negative reviews. You know the old adage saying for these types of dealerships, "Taillight warranty & customer service." Once you leave the dealership and they don't see your tail light anymore, you no longer have a warranty & customer service. Should have an option to leave zero stars! More

Sherman oaks BMW What a joke of a dealership!!!!! Avoid them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the sa them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the salesman (bryan) how much i wanted to spend And that i wasn’t interested in financing the vehicle to wich he said ok later that day the (sales general manager) calls me and gives me a total price(remember) out the door price, I went back to the dealership 4 days later to close the deal, and told him i wanted to pay with either check, money order,cash. He goes back to an office (my best guess it was the financing dep and come s out asking me how im going to pay and mentioned to him AGAIN.. how i was going to pay,,,,,goes back to the office and anothe older guys comes out with him. And asks me how i got that price,,, I tolh him (MIYAH) the manager gave me that price, and he starts telling me that the price he gave me was only if i was going to finance the vehicle the wich i reply that i had made it very clear i was not interested in financing it,,,he goes an tell me the manager is not in that day and canr get a hold of him ( hummm) to confim the price,,, i mention to him tha manager left me a message with the offer he had given me. (brian n ross) thas hes name. Go back into the office for about 5 minutes. Then bryan comes out of the office and tell me hes sorry but the offer was only if i were to finance the vehicle,,, REALLY ? Then he apologizes for making me waste my time (what a bunch of unprofessional staff) oh. And anothe message i got before i went back to close the deal wanting me to come back and work out the details of the purchase. But the funniest thing is that he said on the message that they wanted me to be a part of the bmw of sherman oaks (family) with my purchase. Unbelievable right ! Bunch of unprofessionals. Left the dealership with no car (glad i did) I wouldn’t want to be a FAMILY member to that business! Best advise. AVOID THEM. More

I bought a car here back in April, all cash, and i am yet to receive my pink slip and registration!! My wife and i have called at least 20 times over the past 12 months and no one gets back to us or give to receive my pink slip and registration!! My wife and i have called at least 20 times over the past 12 months and no one gets back to us or give us an update! This us freaking ridiculous!!! Avoid this dealer at all cost, because once they sell you the car and have given them your money, you are on your own!!! What a joke!! More

Negotiated a good price via email for a CPO BMW X3. Car was delivered dirty so I asked the salesman to have the detail department clean it while I ran a couple errands nearby. When I returned, the car look was delivered dirty so I asked the salesman to have the detail department clean it while I ran a couple errands nearby. When I returned, the car looked exactly the same: dirty swirl marks inside of windshield, crumbs under the seats and seat tracks, dust and other debris on steering column, door arm rests, power window switches, idrive controls, etc, dog hair in the cargo area, coffee stain on front pax floor mat, and a brown stain on the painted portion of the door frame. Had to leave because I had a long drive back home. I asked them if I was all set to go and they said yes. While on my way home, I noticed that the windshield was missing the temporary registration and I was driving the car illegally! So not only had the car not been detailed properly, it hadn’t even been registered. I pulled over in Woodland Hills and called the dealership. They sent the salesman to meet me in a parking lot with the temporary reg and some documents that still needed to be signed. Instead of enjoying my new ride, I spent the evening with a vacuum cleaner, Windex, and Resolve bringing the car up to what should have been CPO standards. My experience at BMW of Sherman Oaks was plagued with incompetence and outright indifference. They just plain don’t give a xxxx. More