BMW of Sherman Oaks

The best service adviser I ever had, she is honest and informed, truly care about her customers and follow up to ensure you received the best service. . informed, truly care about her customers and follow up to ensure you received the best service. . More

called and spoke to Bob about coming from Arizona to purchase vehicle. Was actually ready to buy over the phone. I needed one question answered: can they register the vehicle for me with Arizona DMV so purchase vehicle. Was actually ready to buy over the phone. I needed one question answered: can they register the vehicle for me with Arizona DMV so I can drive the vehicle back?...Bob said give me 15 minutes and ill call you back. Bob never bothered to call back. Its uncaring and inattentive salespeople that ruin a dealership. BTW...a salesman in Scottsdale called me back and I'm picking up a vehicle today More

Found a Jewel My 2000 BMW 323ci was in the shop for a new alternator and I was on the lookout for a certified used BMW to take its place. Needed something easier t My 2000 BMW 323ci was in the shop for a new alternator and I was on the lookout for a certified used BMW to take its place. Needed something easier to get in and out of and did not want the typical black/black or white/black color combinations. Looking online was not producing many choices. Then I spotted an X1 with deep olive metallic paint on the exterior with ivory leather seats and black and oak grain trim inside. Sent an inquiry to Center BMW in Sherman Oaks CA and received the nicest response from Denise Jimenez the next morning letting me know that she was here to serve and determined to make this the easiest car purchase experience for me...and she did! Made an appointment for a test drive and ended up signing the purchase contract the next day. Denise was beyond helpful and actually made the experience fun! I was very pleased with her thoughtfulness and care while I waited for the contract to be prepared. Was not able to take possession of the vehicle that day since some scuffs on the tire rims needed to be buffed out. So Denise delivered the car to my home the next afternoon. She even followed me to the rental car agency to return that car before spending at least an hour going over all the features of my new car. I could not have asked for a better experience and the vehicle is totally top-notch! I'm so happy that my challenge worked out so smoothly and Denise made all the difference! THANK YOU! More

Amazing service from Dennis I had a pleasure of working with Dennis on my BMW. First of all, he is a very respectful and generous person. He seemed busy, but he checked upon me a I had a pleasure of working with Dennis on my BMW. First of all, he is a very respectful and generous person. He seemed busy, but he checked upon me and made sure that he will be with me shortly and he did. Did not have to wait more than 5 minutes. I told him all the small issues that I had with my car and he was very kind and listened to every detail. He said my service will take few hours, but he completed the work in less than 2 hours! Also, he was very nice with the follow up where I called him on his personal line and he followed up with me promptly. Overall, Dennis was a pleasure to work with and I will definitely trust him with the service on my BMW! More

Had the best and most awesome experience with Bob Shehab! Went in for a certified pre-owned BMW and Bob was just fantastic from the beginning. He was very kind, informative and prompt. He went above and beyo Went in for a certified pre-owned BMW and Bob was just fantastic from the beginning. He was very kind, informative and prompt. He went above and beyond and got an extra $ off the listing price when I told him about my budget. Also, most importantly, the after service is just incredible. They are willing to help and repair or replace anything to make you feel like you are getting a brand The service is just incredible and I will recommend Bob to anybody who wants to purchase BMW. More

Yikes - Stay away if possible the service department is a complete joke Sean will treat you like your garbage his team took the keys to my car and had them for 1 hour if possible the service department is a complete joke Sean will treat you like your garbage his team took the keys to my car and had them for 1 hour then they came back and said they totally forgot when I asked to speak with a manager Sean said no one is hire then him this is not the service I'm used to I know I've noticed during COVID 19 essential businesses and just people are a lot friendlier to work with but again Sean must not be really trained correctly or he might just need to go be a car porter or go back to just washing the cars because arguing with a customer is really not a good way to handle a situation, CSR 101 Especially when your bringing the car in for a airbag notice. Icing on the cake they just asked us to leave the car on purpose overnight when Shawn said they would look at it today since its a urgent matter. Stay Safe America and stay away from Center BMW More

As far as service you get 5 stars as for sales let's not go there. The cars was sold right out from under me. go there. The cars was sold right out from under me. More

I have had my cars serviced at Center BMW since 1999. I have had a few excellent service advisors, but Brian Douglas is hands-down the very best. He is kind, courteous, and effective. He always goes far be have had a few excellent service advisors, but Brian Douglas is hands-down the very best. He is kind, courteous, and effective. He always goes far beyond the call of duty and delivers the best possible results, whether it is a flat tire or a major repair. Thank you Brian! More

Fraud I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only has the process taken over a month, but they have lied and tacked on about two thousand dollars to my repairs. The service advisor Brian Douglas was overseeing the service on my car and has condoned any fraudulent behaviors that have led to me paying almost 50 times the amount I should pay. They told me that under the tire the rim had been bent, this shocked me as my son drove under 20 mph to the dealership the whole time, but nonetheless I had accepted it. Weeks later, after patiently waiting for them to finally get around to fixing my car which I use on a daily basis, they call me again, to tell me they had discovered another "bent rim" on my car, however I had no issues with this tire, or wheel at all and this just came completely out of the blue and is obviously BS. They have demanded another nine hundred dollars for this. I can only assume they did this because it was my 18 year old son who dropped the car of at the dealership. I hope that BMW realizes people like Brian Douglas have no place on their staff. Genuinely the worst experience I have ever had at any car dealer I can certainly say because of Brian and everyone else who had a part in this decision, I will never be back to this dealership and I will make sure that any friends and family stay as far away as possible. Get some morals. More