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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
383 Reviews

383 Reviews of BMW of Shrewsbury - Service Center

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July 22, 2025

I received prompt, analytical attention in response to an unexpected service problem.. Every effort to get me back into my car asap was taken and greatly appreciated. More

by Stetco2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
July 18, 2025

Lance was a knowledgeable and experienced service manager. Took care of all my vehicles needs at the time More

by k3strhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience with Lance. We appreciate your support here at BMW of Shrewsbury!

July 17, 2025

Flatbed tow to dealer. Received loaner. In out 20 minutes. Vehicle repaired later in day More

by wprzech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

BMW of Shrewsbury responded

We are glad to hear that our team provided efficient service. Thanks for choosing BMW of Shrewsbury!

July 15, 2025

As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

by fredbuc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

BMW of Shrewsbury responded

Our team is eager to assist you with your automotive needs, Fred! Thank you for choosing BMW of Shrewsbury and for sharing your experience with our Service Department. See you next time!

July 13, 2025

The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes More

by WM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Gonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Reindorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bianco
Jul 14, 2025 -

BMW of Shrewsbury responded

It is thrilling to hear that our team gave you a positive experience from start to finish! Thank you for choosing BMW of Shrewsbury and for sharing your feedback. We wish you many safe and happy miles with your car!

July 11, 2025

Excellent service department. I appreciate their attention to detail while I wait and the ability to text someone for updates. More

by Beth L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 11, 2025 -

BMW of Shrewsbury responded

Thank you for your kind feedback, Beth! We look forward to seeing you again at BMW of Shrewsbury.

July 10, 2025

Quick and easy to schedule an appointment within one day. Phil was prepared for our 7:15AM and reviewed the necessary work for my vehicle. Work was completed in less than 2 hours. Great experience. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

BMW of Shrewsbury responded

Charlie, thank you for sharing your glowing feedback about Phil! We really appreciate your business and we hope to see you again at BMW of Shrewsbury.

July 10, 2025

Excellent customer service , it was in the time frame, affordable prices and if you have no money to pay there’s financial plan in place More

by esctacyannor15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Jul 11, 2025 -

BMW of Shrewsbury responded

This feedback makes our day! Thank you for choosing BMW of Shrewsbury and for sharing your kind words.

July 10, 2025

BMW of Shrewsbury is first class in every regard. Convenient and efficient car drop off for service and professional and personal interaction with assigned Service Agent. More

by Mnkelly1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience! We appreciate your business and we hope to welcome you back to BMW of Shrewsbury next time.

July 10, 2025

Yvonne helped us buy our X5 two years ago. She was extremely helpful and made the buying experience fun and easy. Over the last two years she has always been available to help with all our con More

by Oz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

BMW of Shrewsbury responded

Oz, it is terrific to hear from you! Thank you for sharing your review of Yvonne and the team. She is a valuable member of our team and we are happy that she takes great care of your vehicle. Thank you for choosing BMW of Shrewsbury!

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