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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
424 Reviews

424 Reviews of BMW of Shrewsbury - Service Center

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September 05, 2025

Another wonderful experience with the service department. Theo was very helpful. I would highly recommend this place! More

by JGill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo in service department was great!
September 05, 2025

Matt has been our service advisor for many years and is absolutely great to work with. He explains everything completely and clearly. More

by ronracicot12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

Very pleasant staff tells you what the cost is on what they found job done well. More

by Masontyler3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Sep 04, 2025 -

BMW of Shrewsbury responded

Thanks for the 5 star review, Mason. We hope to see you again at BMW of Shrewsbury!

September 04, 2025

Very professional. Very thorough with repairs. Ip front with costs and needed repairs. I am always happy with the service there More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

BMW of Shrewsbury responded

Hi Dave, thank you for sharing your kind words about our professional and thorough service at BMW of Shrewsbury! We truly value your continued business and look forward to serving you again.

August 31, 2025

Matt Roy from BMW of Shrewsbury is an Excellent Service Advisor. He is very knowledgeable and shares his suggestions with all the possible options. More

by Prashant Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

BMW of Shrewsbury responded

Prashant, we're glad to hear Matt provided you with such helpful and professional service! We will be sure to thank him for taking great care of you. See you next time at BMW of Shrewsbury!

August 30, 2025

Service was quick and friendly! I would bring my car back there again for service in the future! Thank you More

by ken_desbouvrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

BMW of Shrewsbury responded

We love to hear our team’s friendly service will have you returning to BMW of Shrewsbury in the future! Thank you for your support. Safe travels!

August 30, 2025

Very good service. I recently went in for new tires. Different tires were put on which I didn’t request. The service manager corrected the issue quickly. I always hav More

by pprend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Sep 02, 2025 -

BMW of Shrewsbury responded

It's great to hear that our service manager took care of the mix-up quickly and we appreciate your support of our team here at BMW of Shrewsbury. We look forward to seeing you next time!

August 29, 2025

Lance and Isac were very professional and helpful when I brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine t More

by Rjbmoon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isac
Sep 02, 2025 -

BMW of Shrewsbury responded

We’re glad Lance and Isac took such good care of you! Thank you for choosing BMW of Shrewsbury and for sharing your experience.

August 27, 2025

Do you win the service department is excellent? Every time I go, he makes sure everything is taken care of he is very thorough! More

by carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo in service
Aug 27, 2025 -

BMW of Shrewsbury responded

Hi Carl, it's great to know you're always in good hands with our team at BMW of Shrewsbury. Thank you for sharing your feedback, and see you at your next visit!

August 27, 2025

Dealer took my car in without an appointment and within a day resolved several issues More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and Ms O Fowler
Aug 27, 2025 -

BMW of Shrewsbury responded

We are grateful to have earned your business, Stephen. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team

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