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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
371 Reviews
Call Service Center (508) 581-5500

371 Reviews of BMW of Shrewsbury - Service Center

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July 02, 2025

500 dollars to just diagnose a CEL related to engine inspection and then got a quote of more than 1.200 on part that should not get an emissions fail. Also took 5 hours+ for no results. Ethan was great More

by michaelnmoskowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
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July 02, 2025

My Service Advisor (Matt Roy) is OUTSTANDING - Very Professional and Knowledgeable!! Highly recommend this dealership!! More

by cschiel427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Excellent service - Theo my service representative was amazing. He worked hard with my warranty company to get the work I needed approved and got me a great courtesy loner. Absolutely the best experience More

by hagri77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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June 30, 2025

Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront. More

by djfrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

BMW of Shrewsbury responded

We're happy to hear that Matt provided you with knowledgeable and honest service at BMW of Shrewsbury! Our team is always here to help with any questions or concerns. Thanks for the great feedback!

June 28, 2025

Ethan is always fantastic . I would recommend him and the dealership to anyone, great service More

by marjorienicolas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
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Jul 01, 2025 -

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury and Ethan! We're grateful for all your support. Safe travels, and we'll see you next time!

June 28, 2025

Theo has been great anytime my car has been in for service. I love working with him as my service advisor. He’s professional, friendly, accommodating, extremely knowledgeable and doesn’t try to upsell More

by Colleenc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Cossin
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Jul 01, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience with Theo at BMW of Shrewsbury! We're elated to hear that he consistently provides professional and accommodating service while looking out for your best interests. We appreciate the kind words and look forward to continuing to serve you in the future!

June 27, 2025

Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

by Yeung BMW X3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your positive experience with us at BMW of Shrewsbury! We're delighted to hear that our service and amenities made your visit comfortable. Enjoy driving your BMW X3, and we look forward to seeing you again!

June 27, 2025

My only experience is with service and that has been excellent. The work (recall repair) was done quickly and the sign-in was efficient and courteous. More

by garystrichartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

BMW of Shrewsbury responded

Gary, we're glad to hear that your service experience at BMW of Shrewsbury was efficient and courteous. Thank you for sharing your feedback!

June 27, 2025

Amazing customer service! Yvonne always checks in and follows up with any questions. 5 stars! More

by Melindaltrifone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Gonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Binnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

BMW of Shrewsbury responded

Thank you for the amazing feedback! We're always happy to provide this level of customer support at BMW of Shrewsbury.

June 25, 2025

BMW of Shrewsbury always gives me the best quality service. Very honest you can trust what they say More

by dvaleri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review, thank you!

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