Matt Roy

Amazing service experience, all of the work was done e quicker than expected, highly recommended, Matt Roy is the best service advisor you can ask for, very friendly and knowledgeable! Always a pleasure t quicker than expected, highly recommended, Matt Roy is the best service advisor you can ask for, very friendly and knowledgeable! Always a pleasure to deal with More

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Matt is great to work with. He is very reliable, professional and delivers great customer service! He is very reliable, professional and delivers great customer service! More

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Matt is very helpful at the BMW dealership of Shrewsbury. Professional, kind and everything was efficient! Professional, kind and everything was efficient! More

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Matt has been service advisor for my car for past 2 years and he is awesome!! Always gives through updates on every service what’s recommended vs required. He is great asset to BMW of Shrewsbury and he is awesome!! Always gives through updates on every service what’s recommended vs required. He is great asset to BMW of Shrewsbury More

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Great service department, very clean, pleasant and efficient. Would highly recommend this dealership to anyone looking for a new (or pre-owned) BMW. efficient. Would highly recommend this dealership to anyone looking for a new (or pre-owned) BMW. More

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While the service prices at BMW Shrewsbury might be higher than other dealerships, meeting Matt Roy in the service department makes the cost entirely understandable. Rather than making comparisons or s higher than other dealerships, meeting Matt Roy in the service department makes the cost entirely understandable. Rather than making comparisons or speaking ill of other shops, Matt ensures that everything covered under the warranty is properly addressed, leaving me with the confidence that my vehicle is receiving excellent care. Once the warranty expires, he provides clear, precise guidance on what needs to be done—and what doesn’t—communicating thoroughly and ensuring nothing is overlooked. The reason I have continued to go to BMW Shrewsbury for over a decade is simply because Matt Roy is there to look after my car. More

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Great waiting area, the team keeps you up to date on what's going on with your service. I loved the pictures and video provided when additional work was recommended, it helped me trust that what they we what's going on with your service. I loved the pictures and video provided when additional work was recommended, it helped me trust that what they were suggesting was a real need. More

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My schedule service is on time. Staffs are professional and accommodating. Recommended to get your services to this location. Staffs are professional and accommodating. Recommended to get your services to this location. More

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Was professional and explained what needed to be done and cost before I gave the ok to proceed cost before I gave the ok to proceed More

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Matt made it easy to complete my yearly service. He was kind and accommodating. Thank you, Matt!! He was kind and accommodating. Thank you, Matt!! More

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