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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
223 Reviews
4.9

223 Reviews

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223 Reviews of Matt Roy

July 30, 2026

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Employee Rating

Great, work done was great account manager great Have been a satisfied customer for over 15 years More

by Ike
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan, Peter Neslusan

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Jul 31, 2026

BMW of Shrewsbury responded

Thank you for your years of loyalty, Ike! We look forward to your next visit at BMW of Shrewsbury!

July 29, 2026

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Employee Rating

Matt and the whole team did a great job. He firstly gave me a list of items to be checked. And updated me when a milestone is reached. Recommend the service staff at this site. More

by David
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Recommend Dealer
Yes
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Jul 30, 2026

BMW of Shrewsbury responded

David, we're pleased to hear you had a great experience with Matt and our team at BMW of Shrewsbury. Thank you for recommending our service staff!

July 25, 2026

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Yvonne is always so pleasant to work with . Service dept was efficient and very pleasant. More

by dawhelan23
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Recommend Dealer
Yes
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Jul 27, 2026

BMW of Shrewsbury responded

Thanks so much for the 5-star review of BMW of Shrewsbury! Yvonne will appreciate your kind words.

July 21, 2026

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They made the visit extremely easy and quick! Matt was very nice and respectful. I recommend everyone go here! More

by anthonyms16
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Jul 21, 2026

BMW of Shrewsbury responded

We’re glad Matt made your visit so seamless and quick! Thank you for your business and recommendation from the whole team at BMW of Shrewsbury!

July 11, 2026

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Accommodating and friendly staffs. Always update about your service while waiting. Recommended for service needs. More

by ferdie
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Recommend Dealer
Yes
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Jul 13, 2026

BMW of Shrewsbury responded

Thank you for recommending our team! We appreciate your business and hope to see you again at BMW of Shrewsbury!

July 09, 2026

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The service at BMW Shrewsbury is always consistent and their representatives are very trustworthy. They never apply any pressure tactics or make over-the-top recommendations. Pricing is on point for quali More

by walshjoanne
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2026

BMW of Shrewsbury responded

Thank you, Joanne! We truly appreciate your feedback and recommendation. It's always a pleasure to assist you here at BMW of Shrewsbury! Safe travels!

July 05, 2026

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Great service, quick and efficient. Matt was great and kept me up to date on the progress of the service. More

by Mike76
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Service Communication
Recommend Dealer
Yes
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Jul 06, 2026

BMW of Shrewsbury responded

Mike, thank you for reviewing BMW of Shrewsbury! We will pass your feedback along to Matt and the team. See you next time!

June 30, 2026

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Great service, kept me informed at every step, Matt is a great service rep. Would definitely recommend. More

by clucchesi
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Recommend Dealer
Yes
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Jun 30, 2026

BMW of Shrewsbury responded

It's awesome to hear that Matt kept you informed and provided great service. Thank you for choosing BMW of Shrewsbury. Safe travels!

June 30, 2026

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Excellent service will definitely recommend BMW of Shrewsbury. Thank you Matt for your great service More

by Emmanuel
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Recommend Dealer
Yes
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Jun 30, 2026

BMW of Shrewsbury responded

Emmanuel, thanks for the wonderful review of BMW of Shrewsbury! Matt will appreciate your kind words.

June 28, 2026

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Matt is a terrific service manager. Honest. Reliable. Thoughtful. Kind. Professional. Top rating. He’s the best. More

by John Hodgen
Recommend Dealer
Yes
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Jun 29, 2026

BMW of Shrewsbury responded

John, we are so grateful to receive your five-star review for Matt! We'll be sure to pass along your kudos to him here at BMW of Shrewsbury!

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