Matt Roy

My experience was 100% positive from start to finish. I brought my car in for service and quickly realized that it was time to do a trade-in. I worked first with Matt in Service, then with Ryan Marcello I brought my car in for service and quickly realized that it was time to do a trade-in. I worked first with Matt in Service, then with Ryan Marcello to determine which car and which plan (own or lease) made the most sense for me at this point in my life. When I arrived the next day to pick up my car, Ryan greeted me, and he introduced me to John. John showed me a large variety of features. I left feeling assured and comfortable with my new vehicle. Thank you to everyone who helped me. This is the 3rd BMW have I bought/leased through BMW Shrewsbury, and I am very happy with the service from all! More

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Visited for a service appointment for required maintenance. Service representative Matt was great, very thorough and clear when explaining additional services recommended. maintenance. Service representative Matt was great, very thorough and clear when explaining additional services recommended. More

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Service was quick and professional. You get a video of the work. Matt was super helpful! You get a video of the work. Matt was super helpful! More

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The whole team at BMW of Shrewsbury are incredibly friendly and so efficient so quick and easy friendly and so efficient so quick and easy More

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Great service reps / Courteous personnel /Good explanation for service and pricing/ Like the coffee and food assortment/ explanation for service and pricing/ Like the coffee and food assortment/ More

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Matt from service was outstanding. When above and beyond in every aspect. First time customer and will return there for all my service needs. When above and beyond in every aspect. First time customer and will return there for all my service needs. More

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Always a 5 star experience with Matt Roy and his service team. Matt goes above and beyond to set up appointments that are convienent for me since I travel over an hour to have my X3 serviced at BMW of Shrew team. Matt goes above and beyond to set up appointments that are convienent for me since I travel over an hour to have my X3 serviced at BMW of Shrewsbury. He always provides the option of using a loaner car. He explains all work completed and pricing. Deanna is a breath of fresh air - always ready with a smile and genuine greeting when you step into the service department. I could use a dealership closer to home for my service needs but would never consider it! For me it is worth the extra travel time to go to BWM of Shrewsbury. More

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This was my first service appointment after buying my car a year ago and I couldn’t be happier. Matt Roy kept me in the loop as to specifics including timing & cost- and they finished ahead of schedule. a year ago and I couldn’t be happier. Matt Roy kept me in the loop as to specifics including timing & cost- and they finished ahead of schedule. More

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Great, work done was great account manager great Have been a satisfied customer for over 15 years been a satisfied customer for over 15 years More

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Matt and the whole team did a great job. He firstly gave me a list of items to be checked. And updated me when a milestone is reached. Recommend the service staff at this site. He firstly gave me a list of items to be checked. And updated me when a milestone is reached. Recommend the service staff at this site. More

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