Matt Roy

Matt at BMW Service was awesome! Kept me updated all the way through. Took care of all service needs as explained, no surprises! Kept me updated all the way through. Took care of all service needs as explained, no surprises! More

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It was time to go in for my first year service maintenance on my 2025 BMW Z4. Open arrival I was greeted by techs who brought me to service desk. Attendant took my info and said Matt would be com maintenance on my 2025 BMW Z4. Open arrival I was greeted by techs who brought me to service desk. Attendant took my info and said Matt would be coming to see you soon. Matt was a pleasure to work with. He explained everything needed on the vehicle as well as inspection sticker. Once everything was done Matt reviewed the job order with me. As expected, nothing to do other than the oil and fluid top offs. Job well done! More

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Everyone was very kind and helpful, fast service aswell! Antonio helped me and made my experience enjoyable. Antonio helped me and made my experience enjoyable. More

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Matt is always incredibly helpful and I really appreciate the care he takes to make sure I have a good experience the care he takes to make sure I have a good experience More

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It is always a great experience at Shrewsbury BMW. The service department is outstanding . Matt, a service advisor, explains things that need attention and gives honest feedback on what services are The service department is outstanding . Matt, a service advisor, explains things that need attention and gives honest feedback on what services are necessary. More

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Great service staff. Matt kept me well informed along the way. Wouldn’t take my car anywhere else. Matt kept me well informed along the way. Wouldn’t take my car anywhere else. More

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Have been coming to this dealer for years. Excellent service. Matt Roy is nothing short of an excellent advisor. Excellent service. Matt Roy is nothing short of an excellent advisor. More

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Great people and great work on my car. Best bmw has the best dealer ship that stands behind the work and keeps the customer happy. Best bmw has the best dealer ship that stands behind the work and keeps the customer happy. More

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I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you! More

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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno. More

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