Lance Gendron

Excellent customer service, I was very satisfied with the entire experience, from scheduling my appointment to the completion of required maintenance on my vehicle. entire experience, from scheduling my appointment to the completion of required maintenance on my vehicle. More

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Very responsive to problems and service. Try to help you find a cost effective solution. Love that you can get a loaner if needed Try to help you find a cost effective solution. Love that you can get a loaner if needed More

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Always get great service and professional communication any time I bring my car here for service, I would highly recommend this service department any time I bring my car here for service, I would highly recommend this service department More

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Was professional and explained what needed to be done and cost before I gave the ok to proceed cost before I gave the ok to proceed More

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Always a pleasure having service done at BMW of Shrewsbury. Advisor Lance is always there to help assist or take care of any questions or concerns. Lance is quick, easy, and professional and it is Shrewsbury. Advisor Lance is always there to help assist or take care of any questions or concerns. Lance is quick, easy, and professional and it is always a pleasure when service is needed. More

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Great service, everything was done professionally and on time. Lance was great to work with time. Lance was great to work with More

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Lance was professional and courteous. He also answered all my questions and kept me informed of the service progress. He also answered all my questions and kept me informed of the service progress. More

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Service was great. They need to get in-service car wash and vacuuming. I had that service at my previous Audi dealership for years and it kept my vehicles in great shap They need to get in-service car wash and vacuuming. I had that service at my previous Audi dealership for years and it kept my vehicles in great shape in the long run. More

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The whole team at BMW of Shrewsbury are incredibly friendly and so efficient so quick and easy friendly and so efficient so quick and easy More

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Thank you Lance for your excellent service today. As always you are very helpful, highly appreciated. As always you are very helpful, highly appreciated. More

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