Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
163 Reviews
4.9

163 Reviews

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163 Reviews of Lance Gendron

September 11, 2026

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Employee Rating

Always a pleasure having service done at BMW of Shrewsbury. Advisor Lance is always there to help assist or take care of any questions or concerns. Lance is quick, easy, and professional and it is More

by Leowilliams_315
Service Price Transparency
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Recommend Dealer
Yes
Sep 11, 2026

BMW of Shrewsbury responded

Thank you for the glowing review of Lance and the team here at BMW of Shrewsbury! We appreciate your support and hope to see you again down the road. Safe travels!

September 10, 2026

Dealership Rating
Employee Rating

Great service, everything was done professionally and on time. Lance was great to work with More

by BMW
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2026

BMW of Shrewsbury responded

Thank you for sharing! We appreciate your business here at BMW of Shrewsbury.

September 10, 2026

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Lance was professional and courteous. He also answered all my questions and kept me informed of the service progress. More

by joseph_demarco
Recommend Dealer
Yes
Sep 10, 2026

BMW of Shrewsbury responded

Joseph, thank you for sharing your positive experience with Lance! We hope to see you again at BMW of Shrewsbury! Safe travels ahead!

August 29, 2026

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Service was great. They need to get in-service car wash and vacuuming. I had that service at my previous Audi dealership for years and it kept my vehicles in great shap More

by GP
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Recommend Dealer
Yes
Aug 31, 2026

BMW of Shrewsbury responded

Thank you for your feedback, GP. We're glad you had a great service experience. We appreciate your suggestion and will consider it moving forward. We look forward to welcoming you back to BMW of Shrewsbury. Safe travels!

August 28, 2026

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The whole team at BMW of Shrewsbury are incredibly friendly and so efficient so quick and easy More

by Brad
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Recommend Dealer
Yes
Aug 28, 2026

BMW of Shrewsbury responded

We are grateful to have earned your business, Brad. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team

August 19, 2026

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Thank you Lance for your excellent service today. As always you are very helpful, highly appreciated. More

by nmhallak
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Recommend Dealer
Yes

Other Employees Tagged: Mohammad Mirazimi

Aug 20, 2026

BMW of Shrewsbury responded

We’re proud to serve you! Thank you from Lance and the team at BMW of Shrewsbury. We look forward to welcoming you back!

August 15, 2026

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Clean well maintained dealership. I am comfortable to visit it again and trust the recommendation they give. More

by ashish1414
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Recommend Dealer
Yes
Aug 17, 2026

BMW of Shrewsbury responded

We are grateful for your confidence in BMW of Shrewsbury. We are happy you had such a positive experience with our team. Your satisfaction means the world to us.

July 28, 2026

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Lance is an excellent service manager and does a wonderful job handling any issues and staying in constant communication throughout the process. More

by Matt
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Recommend Dealer
Yes
Jul 28, 2026

BMW of Shrewsbury responded

Matt, thank you for your business and feedback. Lance will be very appreciative of your shoutout. See you next time at BMW of Shrewsbury!

July 25, 2026

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Great team at Shrewsbury always a pleasure. They provide good advice on the most important service needed More

by edwtgar
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Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Jul 27, 2026

BMW of Shrewsbury responded

Thank you for sharing your glowing review of our team! We're grateful for your business and look forward to working with you again at BMW of Shrewsbury.

July 23, 2026

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I trust the staff to care for my car the way I appreciate. And it’s fun to see the cars I cannot afford in the showroom. More

by shawcarolyn85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2026

BMW of Shrewsbury responded

We love your feedback and we’re thrilled to be your trusted service team at BMW of Shrewsbury. Thank you!

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