Lance Gendron

I trust the staff to care for my car the way I appreciate. And it’s fun to see the cars I cannot afford in the showroom. appreciate. And it’s fun to see the cars I cannot afford in the showroom. More

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They made the visit extremely easy and quick! Matt was very nice and respectful. I recommend everyone go here! Matt was very nice and respectful. I recommend everyone go here! More

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I was able to have my recall taken care of expeditiously and Lance also pointed out that I needed an inspection sticker and they took care of that for me. Thank you for the proactive service. Have a great and Lance also pointed out that I needed an inspection sticker and they took care of that for me. Thank you for the proactive service. Have a great sumner! More

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Lance is always very professional and pleasant. He explains the services required and costs very well. He explains the services required and costs very well. More

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Outstanding service. Lance was awesome. He explained everything clearly and provided clear recommendations. Thank you! Lance was awesome. He explained everything clearly and provided clear recommendations. Thank you! More

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It was Easy to schedule; friendly staff and there was good communication throughout the service process. good communication throughout the service process. More

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Friendly knowledgeable staff with quick service. Great waiting area and spotless showroom. I highly recommend them. Great waiting area and spotless showroom. I highly recommend them. More

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Kind staff and a nice waiting area with snacks, tea, water and good coffee. Nice video and explanation of work water and good coffee. Nice video and explanation of work More

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Excellent customer service experience we have been receiving from Lance for the whole members of the family. Highly appreciated. Thank you Lance! receiving from Lance for the whole members of the family. Highly appreciated. Thank you Lance! More

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I bought my BMW at a New Hampshire dealership, but BMW of SHREWSBURY (MA) has delivered service on EVERY LEVEL SUPERIOR to the dealership at which I purchased my vehicle. I have had around 20 service visi of SHREWSBURY (MA) has delivered service on EVERY LEVEL SUPERIOR to the dealership at which I purchased my vehicle. I have had around 20 service visits with Samuel Young over the past 3 years. I am pleased to attest that Sam rendered PERSONAL, SINCERE, and EXPERT handling on all occasions. Time and again I presented him with automobile CHALLENGES (a full gamut of service & repair needs, from engine and turbocharger replacements, to electrical problems, brakes repair, suspension work, detailing, and the list went on). Time and again, SAM and his GROUP exceeded my expectations in regards to: ATMOSPHERE (snacks, customer work space, cleanliness), SCHEDULING (often accommodating me on short notice, availability of some Saturdays), COMMUNICATION (technologically advanced, direct, reliable, sincere, personal), DIAGNOSTICS (solved even complicated engine, exhaust type problems, electronics), REPAIR (thanks to automobile tech ROB, for example, who knows the BMW brand both personally and professionally), EXPLANATION of SERVICE (I've been shown diagrams and also WORN PARTS, given detailed explanation of any bill) and AFTER-SERVICE AVAILABILITY. I always that felt I could RETURN if EVER the PROBLEM did; they were always concerned to see that their work turned out as intended. I would give special mention to LANCE in service for expertly and energetically standing in for SAM several times. To DEE in reception for presenting a warm face for the group, getting to know her customers by name, and making sure an Uber or a loaner vehicle was efficiently arranged. To TONY in the parts department (who delivered the best parts window experiences I have ever had at BMW by combining a friendly concern with good BMW parts knowledge, so that the customer gets the correct part). After TWENTY service visits and after 3 years, and in comparison with my experiences at OTHER (even BMW) dealerships, I can sincerely say that SAM and BMW of Shrewsbury has been a GROUP that TRULY goes ABOVE and BEYOND. More

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