Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Lance Gendron

July 28, 2026

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Employee Rating

Lance is an excellent service manager and does a wonderful job handling any issues and staying in constant communication throughout the process. More

by Matt
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Recommend Dealer
Yes
Jul 28, 2026

BMW of Shrewsbury responded

Matt, thank you for your business and feedback. Lance will be very appreciative of your shoutout. See you next time at BMW of Shrewsbury!

July 25, 2026

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Great team at Shrewsbury always a pleasure. They provide good advice on the most important service needed More

by edwtgar
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Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Jul 27, 2026

BMW of Shrewsbury responded

Thank you for sharing your glowing review of our team! We're grateful for your business and look forward to working with you again at BMW of Shrewsbury.

July 23, 2026

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I trust the staff to care for my car the way I appreciate. And it’s fun to see the cars I cannot afford in the showroom. More

by shawcarolyn85
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Recommend Dealer
Yes
Jul 23, 2026

BMW of Shrewsbury responded

We love your feedback and we’re thrilled to be your trusted service team at BMW of Shrewsbury. Thank you!

July 21, 2026

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They made the visit extremely easy and quick! Matt was very nice and respectful. I recommend everyone go here! More

by anthonyms16
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Recommend Dealer
Yes
Jul 21, 2026

BMW of Shrewsbury responded

We’re glad Matt made your visit so seamless and quick! Thank you for your business and recommendation from the whole team at BMW of Shrewsbury!

July 12, 2026

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I was able to have my recall taken care of expeditiously and Lance also pointed out that I needed an inspection sticker and they took care of that for me. Thank you for the proactive service. Have a great More

by HeidiBX3
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Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Jul 13, 2026

BMW of Shrewsbury responded

Heidi, we're so pleased to hear that Lance took such great care of you! Thank you for choosing BMW of Shrewsbury and for sharing your feedback. We wish you safe travels and a wonderful summer!

July 10, 2026

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Lance is always very professional and pleasant. He explains the services required and costs very well. More

by Kate
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Recommend Dealer
Yes
Jul 10, 2026

BMW of Shrewsbury responded

Kate, we are so happy to read such a great review about Lance! Thank you for choosing BMW of Shrewsbury!

June 22, 2026

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Outstanding service. Lance was awesome. He explained everything clearly and provided clear recommendations. Thank you! More

by Bc23
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Recommend Dealer
Yes
Jun 23, 2026

BMW of Shrewsbury responded

Thank you for your glowing review of Lance and the team! We hope to see you again at BMW of Shrewsbury!

June 16, 2026

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It was Easy to schedule; friendly staff and there was good communication throughout the service process. More

by Shaun
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Recommend Dealer
Yes
Jun 16, 2026

BMW of Shrewsbury responded

Shaun, thank you for the great review! We are so glad you had such a smooth and communicative service experience with our team. We hope to see you again at BMW of Shrewsbury!

June 16, 2026

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Friendly knowledgeable staff with quick service. Great waiting area and spotless showroom. I highly recommend them. More

by Jeff
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Recommend Dealer
Yes
Jun 16, 2026

BMW of Shrewsbury responded

Hi Jeff, thank you for the excellent review of BMW of Shrewsbury! We appreciate your business and hope to see you again soon.

June 06, 2026

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Employee Rating

Kind staff and a nice waiting area with snacks, tea, water and good coffee. Nice video and explanation of work More

by kreeveshall
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Recommend Dealer
Yes
Jun 08, 2026

BMW of Shrewsbury responded

Thank you for sharing your awesome feedback about our team and amenities at BMW of Shrewsbury! We wish you safe travels and hope to see you again soon!

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