BMW of Silver Spring

I’ve been a Silver Spring customer for almost 5 years. I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes the extra mile when possible. His smile is infectious, as I easily have come in there stressed or in a rush while managing the tons of things I have to do- but his patience, smile, and thoroughness always makes me feel at ease. I appreciate him so much, he’s a keeper BMW Silver Spring! More

Lonnie and Michael gave me great service once again! The eighth time I have done business with Lonnie and Michael. I highly recommend you visit them. eighth time I have done business with Lonnie and Michael. I highly recommend you visit them. More

Karen made it a worthwhile experience To God be the glory for a worthwhile car buying experience. I am not rating the dealership. I am rating Karen Herbert Client Adviser, BMW of Silver To God be the glory for a worthwhile car buying experience. I am not rating the dealership. I am rating Karen Herbert Client Adviser, BMW of Silver Spring. Karen went above and beyond what was necessary to complete this transaction. I was not looking for much in terms of features. However, by listening to what I needed, she quickly located a car for me. Without being pushy, Karen was knowledgeable about extra features included and looked towards the future in explaining their valued capabilities. Karen was quick, effective, pleasant, and value oriented. She very friendly and patiently explained all the paperwork that was coming my way and what documents I needed. Professional and courteous service was provided by Karen throughout the entire process, I would definitely recommend her to you if you are shopping for a car. Karen, thank you for making it an excellent experience. God bless you! More

Lonnie responded to my call quickly with the information I was looking for to determine if this 2017 BMW 440i convertible was right for me. Unfortunate the car did not match what I was looking for but I had I was looking for to determine if this 2017 BMW 440i convertible was right for me. Unfortunate the car did not match what I was looking for but I had a positive experience due to Lonnie. More

Karen Herbert did it again My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experienc My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experience. I would highly recommend Karen Herbert and BMW of SIlver Spring. More

Exceeds Expectations on ALL Accounts I recently purchased my 5th BMW from BMW of Silver Spring. My Sales Advisor, Karen Herbert, has taken the time to get to know me over the years and e I recently purchased my 5th BMW from BMW of Silver Spring. My Sales Advisor, Karen Herbert, has taken the time to get to know me over the years and ensures that she provides customer service tailored to my busy schedule and meets all of my needs. Moreover, she pays attention to the details--details matter to me. Joanna McCarthy walked me through finance options years ago in her position as a Finance Manager. She has since been promoted to Sales Manager but makes sure that anyone in her previous role knows how to efficiently get me in/out of the dealership with the car I want and the packages I need. Karen Herbert and Joanna McCarthy changed my opinion of car salespeople and the car buying experience. So long as Joanna and Karen remain employed at BMW of Silver Spring, I'll buy my cars from this dealership. More

New BMW x3 Max Moyer, BMW of Silver Spring and the entire MileOne family were incredible to work with. I would highly recommend this dealership. Thank you for su Max Moyer, BMW of Silver Spring and the entire MileOne family were incredible to work with. I would highly recommend this dealership. Thank you for such and easy and pleasant car-buying experience. More

I was very satisfied with the costumer service. Great exchange with Lonnie and Julia. All my questions were answered. I just hoped I had a much better deal on the car I bought. exchange with Lonnie and Julia. All my questions were answered. I just hoped I had a much better deal on the car I bought. More

Outstanding Experience!! Ms. Karen Herbert Is the absolute best salesperson I’ve ever worked with! She along with the management team at BMW Silver Sprint, James Algeciras and Ms. Karen Herbert Is the absolute best salesperson I’ve ever worked with! She along with the management team at BMW Silver Sprint, James Algeciras and Julia Plummer, worked extremely hard over the course of 2 days to get me in an upgraded 3 Series. The deal the team was able to work out for me was unbelievably phenomenal along with their work ethics. Ms. Karen sold me my first BMW 5 years ago and it was a memorable and pleasurable experience back then. However working with her on this new deal left a lasting impression and her and BMW of Silver Spring have gained a customer in me for life! There are really no words to describe the awesome experience I had in working with this team and I look forward to continuing our working relationship in the future! More

Great experience with great people! This was my first time buying a car in 10 years!! Andy made my experience purchasing a like-new BMW a breeze. He was very knowledgeable and extremely This was my first time buying a car in 10 years!! Andy made my experience purchasing a like-new BMW a breeze. He was very knowledgeable and extremely helpful throughout the entire process. My cousins came with me for moral support and ended up upgrading to a newer BMW! The next day, I noticed a few scratches on the drive side door. I texted Andy and he called me immediately to arrange for the body shop to buff them out! He deserves a raise! In Finance, Julia worked her magic with the numbers to get me everything I needed - on budget!! More