BMW of Silver Spring

The 'Autobiography' feature captured my attention right away. As an avid subscriber of reading reviews and digging into the history of a potential purchase, BMW of Silver Spring made my experience of buyin away. As an avid subscriber of reading reviews and digging into the history of a potential purchase, BMW of Silver Spring made my experience of buying a used 325i a walk in the park. Now add a friendly/knowledgeable sales rep into the mix and you have a satisfied customer. Manny was very keen on responding to my e-mails and setting up appointments for test drives. Joanna in Finance played a key role in finding a better rate than what my credit union offered. My advise is to first engage your credit union in the transaction and let Finance help you get a better rate from different banks. I drove away from this dealership in a great car with plenty of confidence left in the tank. Prem. More

I HAVE BEEN A CUSTOMER OF TISHCER SINCE 1984 AND PURCHASE MY LAST BMW IN 2000. Away being away from the purchasing activities of an auto for quite some time, I went to friends at Tischer to inquire about a n MY LAST BMW IN 2000. Away being away from the purchasing activities of an auto for quite some time, I went to friends at Tischer to inquire about a new BMW. I had the pleasant experience of meeting Lonnie Overby and his approach and friendliness help me find the right vehicle for me. Due to his excellent salemanship and knowledge of the BMW vehicles contributed to me making a purchase today (6/4/11). I will always ask for Lonnie and refer my friends to him. Keep him there. Ananias Blocker More

We purchased a 2011 X3 and Lonnie assisted us with the sale. My wife and I had been to several other BMW dealerships and were supremely dissatisfied with the customer service, hi-pressure tactics, and fa sale. My wife and I had been to several other BMW dealerships and were supremely dissatisfied with the customer service, hi-pressure tactics, and failure to adhere to previously agreed upon appointments. My wife and I are very busy and as such, it was critical that we be able to test drive vehicles on a timely basis and move through the process quickly and efficiently. Lonnie was able to do this, and do it very well. He listened to us, understood our needs, responded timely to all of our inquiries, and coordinated (with ease) our performance delivery in South Carolina! Lonnie is very knowledgeable, friendly, and efficient. We definitely look forward to future purchases with Lonnie and BMW of Silver Spring. The financing folks at BMW SS were also extremely friendly and easy to work with. More

I recently (March 2011) took my 2003 BMW 745 Li (which was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spri was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spring for about a year and had spent over $6,000 in repairs, the most I have spent on the car since purchasing it in 2006 with less than 30,000 miles on the car. Also, I took my car in for regular maintenance at certified BMW dealers from the time I purchased the car in 2006. I was advised by the service rep that there was a "significant" oil leak from the top of the engine and that, along with other minor repairs, the cost would be over $4,000. After negotiating with the service rep about the cost, I ultimately paid $3,800 in repair costs. Within a week of the repairs, on March 26, 2011, I received the following message on the dash, "Engine oil at minimum level!" Add oil as soon as possible, refer to Owner's Manual." I put oil in the engine and immediately called Tischer BMW of Silver Spring's service department. I was advised that they would arrange to pick up the car and bring me a loaner. Well, after weeks passing (I am often out of the country on business and couldn't stay on top of this matter at the time) without hearing back from the dealership, I finally arranged for the dealership to have someone pick up the car on the 13 of May, 2011. I again didn't hear from the dealership on the May 13, 2011 and had to again call to arrange for the pick up. I was out of the country from May 18 - 24 and therefore arranged for the car to finally be picked up on May 25, which did happen. After the service department analyzed the car, I was advised that in addition to the "significant" oil leak from the top of the engine that was supposedly repaired in March 2011, there were two additional oil leaks at the bottom of the engine that was not discovered by the service department back in March and still required repair. I was also advised that the cost for labor and parts would be $2200. Well, I had advised the service representative that there was an oil leak in March. I was advised that the oil leak was repaired. I paid for the repair that the dealership's service department advised me they had repaired only to, less than a week later, discover that I still had an oil leak. And, when I advised the service department of the same oil leak that was not previously repaired as they stated, I was told that I must pay an additional $2200 to fix the same oil leak! This is unacceptable. I have spoken with the service representative, the General Manager and a representative at BMW of America, to no avail. I am totally unsatisfied. More

Very good experience. Bought my first BMW and had no problems with the process. Lonnie was great, professional and consistent with here information. I would strongly recommend this dealership and Lonnie problems with the process. Lonnie was great, professional and consistent with here information. I would strongly recommend this dealership and Lonnie. Only concern was paperwork regarding warranty. But this was corrected the next day.. Also no problem. I explanied the problem and it was corrected the same day.. More

Our experience in purchasing a car from BMW of Silver Spring, exceeded our expectations. Lonnie Overby assisted us in selecting a car and we felt Lonnie to be knowledgable, professional, personable and Spring, exceeded our expectations. Lonnie Overby assisted us in selecting a car and we felt Lonnie to be knowledgable, professional, personable and most important to us, he did not pressure us in any manner. Anthony Lucas assisted on the financial side and he was very helpful guiding us through different options re warranty, maintenance, etc. We plan to purchase another car within the year and look forward to dealing with both Lonnie and Anthony. More

This was my first experience with BMW of Silver Spring. The minute I stepped into the showroom I was greeted professionally and treated with the utmost respect. David is in a class above all the sales ass The minute I stepped into the showroom I was greeted professionally and treated with the utmost respect. David is in a class above all the sales associates I have met. He is prompt, polite, and professional and answered all my questions. In my opinion, he went above and beyond what I expected. David made it perfectly clear he was there to assist me with the entire sales process as well as post sale for a previously owned 325Ci convertible I purchased. I strongly recommend BMW of Silver Spring and specifically David Davila to assist in purchasing a new or previously owned BMW. EGB. More

Working with Lonnie Overby was a very good experience. I felt very comfortable in talking with him and never felt pressured. He provided excellent customer service and kept me apprised of all progress on t felt very comfortable in talking with him and never felt pressured. He provided excellent customer service and kept me apprised of all progress on the deal. Anthony Lucas was also very good to work with. He stayed late the evening I took delivery on my car to make sure I left as a satisfied customer. He was polite and extremely thorough. Both of these gentlemen were excellent in terms of communicating with me and I did not experience even one moment of uncertainty when dealing with them. Again, they were both great to work with! More

Customer service was excellent. Professional. Friendly, but not fake or effusive. Gave me my space to make a decision without pressure. Price was very fair on the used vehicle I purchased. I would say it w but not fake or effusive. Gave me my space to make a decision without pressure. Price was very fair on the used vehicle I purchased. I would say it was a great price, but I will need to wait a few years to ensure there are no problems with the used car. More