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BMW of Silver Spring
Silver Spring, MD
4,137 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,137 reviews
March 17, 2009
Once again, a great experience. We returned to the dealership to get questions answered on our comfort access and idrive. Michael Kazemburg treated us with the same patience (we are technically illit dealership to get questions answered on our comfort access and idrive. Michael Kazemburg treated us with the same patience (we are technically illiterate) and professionalism we experienced when we purchased the car. I did not think they could sustain the excellent level of service demonstrated in our first dealings with Tischer BMW - they did. More
by dpscott1
Employees Worked With
Michael Kazemburg
March 14, 2009
I just brought my X3 from this dealer and I'm very impress with the service I received from my sales rep, Mikhail Bolgar. He's very courteous, on time w/appointment and taking time to explain everythi impress with the service I received from my sales rep, Mikhail Bolgar. He's very courteous, on time w/appointment and taking time to explain everything about the car to me. He never rush me into making decision. He gave me the pros and cons between the 2 cars I like. He went out of his way to make sure that I am satisfied with my X3. Among others car I own and 2 BMW, there are no others dealer gave me such a high rate of service than this dealer and my BMW man, Mr. Bolgar. I'm highly recommend anyone who are looking to buy a great strong car that built to last to go to Tischer BMW in Silver Spring, MD and to look for Mikhail Bolgar. Busara N. More
by thedui
Employees Worked With
Mikhail Bolgar
March 11, 2009
This dealership rocks. Why I say that is coz, they may you feel at home the minute you walk in into this dealership. More importantly it all comes down to the sales man you get to work with. In my case, I you feel at home the minute you walk in into this dealership. More importantly it all comes down to the sales man you get to work with. In my case, I give two thumbs up to Mr. Joshi. He seems to know what he tells his customer. The man is very easy to talk to. He carries good knowledge about BMW cars. He will not force you or make you feel that you must buy the car right away. Kailash will give you your time and space to make a wise decision. He will return your calls promptly. t times when it's necessary, he will even give you a quick call to give you heads up so that you don't feel left out. Currently working with him on a new BMW and also shopping around for other compatable vehicles in the market. Keep up the good work. More
by atlantabrother
Employees Worked With
Kailash Joshi
March 07, 2009
Amazing. The buying experience was excellent. I hate buying a new car but in this case I can say there were no games,surprises or wasted time. Michael Kazemburg was knowledgeable and a pleasure to do b buying a new car but in this case I can say there were no games,surprises or wasted time. Michael Kazemburg was knowledgeable and a pleasure to do business with. (He was also very understanding of our indecisionz). The overall outstanding operation is a direct result of the involvement and attitude of the Sales Manager, Mike Maloney. Selection of vehicles was very good. I received a more than fair value on my trade-in. We shopped several dealerships. If you are looking for a BMW, new or certified, I enthusiastically recommend Tischer BMW and Mike Maloney's team of professionals. More
by dpscott1
Employees Worked With
Michael Kazemburg, Mike Maloney, Michelle Gorham
March 05, 2009
The entire team at Tischer BMW was informative and provided outstanding customer service. My sales person, Michael Bolgar was exceptional. Michael was very knowledge and attentive from the moment I provided outstanding customer service. My sales person, Michael Bolgar was exceptional. Michael was very knowledge and attentive from the moment I walked in to the dealership until I purchased my vehicle. I felt I was given a great deal on my CPO BMW. I would highly recommend Tischer BMW! More
by amayrant
Employees Worked With
Michael Bolgar
March 03, 2009
I made an initial inquiry via the internet and was very pleased with the timeliness of the follow up and the courtesy of Kevin Hemmis. I went to look at the car and had no intentions of buying that day, b pleased with the timeliness of the follow up and the courtesy of Kevin Hemmis. I went to look at the car and had no intentions of buying that day, but was blown away at the professionalism. Kevin took the time to answer every single question I had and was more than willing to spend extra time with me to go over all of the numbers and find a way to make the deal work. While there I also met Rick Lopez (used car manager) who took the time to come introduce himself and shake my hand. Rick and Kevin worked together to make sure I was comfortable with the deal...a first for me. A BMW dealer who actually cared about my level of comfort with the deal. I drove 2 hours to get to Tischer BMW, passing multiple BMW dealers. This was possibly the best 2 hour excursion of my life. The other BMW dealers had a take it or leave it attitude or tried to sell me a car I didn't want. Kevin put me into the exact car I wanted at a price I was comfortable with. At the conclusion of my visit, my vehicle had a flat tire...possibly picked up a screw while on the test drive. Kevin and another gentlemen would not let me leave the dealership. They put me into a 2009 BMW loaner car and have promised to drive my car TO me when the tire is replaced. If that's not top class service, I don't know what is. I can not strongly enough recommend Kevin Hemmis and the folks at Tischer BMW. They get it and they want to put you in the car of your dreams. More
by Drew Hoffman
Employees Worked With
Kevin Hemmis
February 26, 2009
Your review Dishonorable people doing poor jobs. Buyer Your review Dishonorable people doing poor jobs. Buyer Beware!? - Marsden? - Today This is a story that began in November. My first experience wit Your review Dishonorable people doing poor jobs. Buyer Beware!? - Marsden? - Today This is a story that began in November. My first experience with Tischer was when I walked in to the dealership to ask a question of their service department. The service advisor who I encountered was incredibly short in his communications and acted as though I was bothering him. If not for the intervention of another service advisor I would have walked out right then. He seemed competent and helpful so I had them perform the repais to the logic 7 amp in my BMW 745i. In mid-December my check engine light came on and the car went into limp mode. I drove it straight to the dealership. I got a loaner car and upgraded to a car closer to the size of my BMW for an extra $20.00 a day. It was Christmas time so I had to drive my family to Florida. i was called on December 23d and told that my car would be ready on the 26th. I informed them that I couldn't get back to town until the 2nd. My service advisor insisted I would have to pay for the full price of the loaner the second my car was ready. I didn't hear from them until the 31st. My car was ready. I picked up the car on the 2nd. Paid my extended warranty deductible and left. My check engine light came on on the drive home. I left a message with Tischer and brought the car back that following Monday. They apologized profusely, told me they would fix the problem at no further cost to me, refunded the money on the loaner car they had made me pay for and gave me an upgraded loaner car. Once a week I got a call informing me that the problem had been fixed. They changed the computers, the valves, the wires, performed vacuum tests, more computers, each time charging my extended warranty company, sometimes Thousands of dollars. Each time they "fixed it" the next day i would be called and told that the check engine light was still coming on. Each time I said ok. As long as the warranty company was ok with it then I figured it was ok. Fast forward to February...yes February. I get a call saying they had exhausted all possible repairs outside the engine and needed a preauthorization for an $1153 tear down because it was considered diagnostic. I told them I wasn't wililng to pre-authorize a hunch on my dime since they had done so many "fixes" only to find out it wasn't the problem. I reminded them that I was told that the repairs would be completed at no further cost to me. At this time they started to level threats at me, demanding I return the loaner car because I was insisting they honor what they said they would do. It is now February 26th. My car is still not repaired, despite having received thousands of dollars from my extended warranty. Last night I received an email threatening to report my loaner car stolen, although i was given the car to use until my car was fixed. At one point the service manager told me that I mistakenly assumed that my car was repaired when I picked it up. Yeah...I laughed too. Anyway...long story short...these people are dishonorable. They lie, they break their word and when all else fails they resort to threats. In fact when I told them from now on I was recording our conversations so i had proof of our communications they hung up the phone. While the repairs have proven difficult, that doesn't relieve them of their obligation to keep their word and honor their agreements. I know that in this day and age the idea of the customer being right has gone out the window but it doesn't mean we should bare the burden at any and all times. My bottom line has a lot less wiggle room than theirs. These people obviously care much more about milking a repair for all they can than doing a good repair at the proper price and providing good customer service. If a company that provides good service and keeps their word is as important to you as the model of the car you drive, then I reccomend in the strongest possible terms that you shop elsewhere. More
by mbigby
Employees Worked With
Joe Diss, Brian Radin, Joe Sponseller
February 25, 2009
Very professional transaction. Easy to contact and made sure that I had someone to work with if he wasn't available. Spent plenty of time to help me understand the vehicle. Delivered it to my place of bu sure that I had someone to work with if he wasn't available. Spent plenty of time to help me understand the vehicle. Delivered it to my place of business and took away my trade. Quickly worked through all of the paperwork. Can't ask for better service. More
by tconrad
Employees Worked With
Norman Weinstock
February 22, 2009
We recently purchased a certified pre-owned BMW from Tischer BMW and my wife and would highly recommend their sales department. They were courteous, professional, and more than willing to work with us Tischer BMW and my wife and would highly recommend their sales department. They were courteous, professional, and more than willing to work with us in our selection. They answered all our questions honestly with no pressure to make a purchase. More
by sembera
Employees Worked With
4
February 19, 2009
The customer service was excellent. Both Tom and Anthony went out of their way to be helpful. Tom actually followed up via phone a few days after I took posession of the vehicle to make sure everything was went out of their way to be helpful. Tom actually followed up via phone a few days after I took posession of the vehicle to make sure everything was o.k., which I really appreciated. The entire staff was friendly. I would definitely purchase another vehicle from them in the future. More
by bphil
Employees Worked With
Tom Schwiess/Anthony Lucas/Frank
