BMW of Silver Spring - Service Center

Expectation Management A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight on how they truly value their customers. Pros: Performed necessary maintenance work as per the the work order submitted. Cons: Requested a loaner vehicle with appointment a few weeks prior. Still ended up waiting almost 30 minutes for a loaner vehicle. Received a call that my maintenance was complete and the vehicle will be ready within the hour. Showed up only to wait an additional 30 minutes for my vehicle to be ready. If you value your time I would think twice before taking your vehicle to this location for maintenance. Eitherwise, temper expectation for at least 30 minutes to be wasted when turning in your vehicle and picking up. I have spoken with the Service Dept. Manager and although he seemed displeased with the service his department provided, there were no solutions provided to correct this error in judgement by his team. I will look elsewhere for service and caution anyone who does go here. More

Surprisingly Helpful Rachel Rhea Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Adviser was out sick. Rachel filled-out the diagnostic form on the computer, to investigate a problem with my car door, I received a loaner car and was on my way. She is a courteous and friendly young lady -- want a wonderful team BMW has. Thank you, thank you, Ms Rachel. Sincerely, Valerie Austin More

Service of BMW - June 13, 2017 Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this parti Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this particular service, and did the necessary follow-up in keeping me informed of progress, and informing me when my vehicle would be ready. More

Another Preeminent Customer Service Pinnacle by Tom My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified i My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified issues resolved effectively, but also proactively recommended replacing the engine sparks and the gearbox plate to rejuvenate the car's performance (since the issue-resolution labor hours covered the replacement ones). As a result, I now can comfortably use the car for long-distance travels, as well as start to recall how the car used to perform (esp. in the Sport mode). It’s apparently another preeminent customer service pinnacle delivered by Tom – he indeed takes care of your car as if the car is his personal vehicle. Highly recommended! More

Exceptional service experience During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promis During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promised in clean condition. I was kept informed of the progress by my Service Advisor Thomas Grant. Unlike my experience with some other BMW dealers, there were no surprises or excuses. More

Definition of Excellent Customer Service is Thomas Grant Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop the whole time my car was under the service centers care. His communications skill are extremely impicable. I appreciate all of his assistance throughout the process.. I would recommend him and the service to all of my associates and friends that may need BMW service for their vehicle. More

Best Service, Bar None! No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of misera No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of miserable, lackluster (and downright rude) "service" at Euro Motorcars Bethesda (which claims to be "among the best" luxury car dealerships... NOT!), I didn't hold high hopes when I switched from being a long-time Mercedes Benz owner to a BMW. Each service appointment at BMW of Silver Spring has been better than the last, if that's even possible. It all starts with the highly professional service advisor Thomas Grant, who provides invaluable, knowledgeable, trust-worthy guidance, and continues through the entire staff! Everyone from the folks who greet you when you drop off and pick up your car to the gentlemen in the car-loaner department. Each and every one is a pleasure to work with! They are not just courteous, but they go they extra mile to meet and surpass your requests/concerns/needs. It's not just a question of BMW vs Mercedes. The staff at BMW of Silver Spring are truly exemplary. After purchasing my car from BMW of Alexandria, I can assure you that not all BMW dealerships are created equal -- thus the reason I do not bring my car to Alexandria to be serviced! In fact, when it comes time to purchase my next car, I'll be sure to do so at BMW of Silver Spring -- and most likely it will be one of the zippy 4 Series convertibles that I've had the good fortune of driving as a loaner while my own BMW has been in for servicing! If you want THE best BMW service, be sure to check out BMW of Silvery Spring and don't forget to ask for Thomas Grant to be your service advisor! Best service, bar none! More