BMW of Silver Spring - Service Center

Service of BMW - June 13, 2017 Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this parti Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this particular service, and did the necessary follow-up in keeping me informed of progress, and informing me when my vehicle would be ready. More

Surprisingly Helpful Rachel Rhea Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Adviser was out sick. Rachel filled-out the diagnostic form on the computer, to investigate a problem with my car door, I received a loaner car and was on my way. She is a courteous and friendly young lady -- want a wonderful team BMW has. Thank you, thank you, Ms Rachel. Sincerely, Valerie Austin More

Another Preeminent Customer Service Pinnacle by Tom My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified i My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified issues resolved effectively, but also proactively recommended replacing the engine sparks and the gearbox plate to rejuvenate the car's performance (since the issue-resolution labor hours covered the replacement ones). As a result, I now can comfortably use the car for long-distance travels, as well as start to recall how the car used to perform (esp. in the Sport mode). It’s apparently another preeminent customer service pinnacle delivered by Tom – he indeed takes care of your car as if the car is his personal vehicle. Highly recommended! More

Exceptional service experience During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promis During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promised in clean condition. I was kept informed of the progress by my Service Advisor Thomas Grant. Unlike my experience with some other BMW dealers, there were no surprises or excuses. More

Definition of Excellent Customer Service is Thomas Grant Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop the whole time my car was under the service centers care. His communications skill are extremely impicable. I appreciate all of his assistance throughout the process.. I would recommend him and the service to all of my associates and friends that may need BMW service for their vehicle. More

Best Service, Bar None! No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of misera No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of miserable, lackluster (and downright rude) "service" at Euro Motorcars Bethesda (which claims to be "among the best" luxury car dealerships... NOT!), I didn't hold high hopes when I switched from being a long-time Mercedes Benz owner to a BMW. Each service appointment at BMW of Silver Spring has been better than the last, if that's even possible. It all starts with the highly professional service advisor Thomas Grant, who provides invaluable, knowledgeable, trust-worthy guidance, and continues through the entire staff! Everyone from the folks who greet you when you drop off and pick up your car to the gentlemen in the car-loaner department. Each and every one is a pleasure to work with! They are not just courteous, but they go they extra mile to meet and surpass your requests/concerns/needs. It's not just a question of BMW vs Mercedes. The staff at BMW of Silver Spring are truly exemplary. After purchasing my car from BMW of Alexandria, I can assure you that not all BMW dealerships are created equal -- thus the reason I do not bring my car to Alexandria to be serviced! In fact, when it comes time to purchase my next car, I'll be sure to do so at BMW of Silver Spring -- and most likely it will be one of the zippy 4 Series convertibles that I've had the good fortune of driving as a loaner while my own BMW has been in for servicing! If you want THE best BMW service, be sure to check out BMW of Silvery Spring and don't forget to ask for Thomas Grant to be your service advisor! Best service, bar none! More

Rip off - watch your wallet Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it mys Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it myself in 10 minutes but had issue with the headlight alignment. Guess I set my self up for this one... Check Engine Light on - $146 to read the code. Then they wanted another $219 to upgrade software. Only then could they tell me if the evaporative fuel system leak code was real or could be cleared. Why they could not run a simple smoke test without the software upgrade I don't know, but charging $146 to read codes is a new record! At that point I was done - did not go for the quoted $704 to replace an oil filter housing gasket or the $1245 to replace a valve cover gasket. Find yourself a good mechanic... Avoid this dealer at all costs. More

Rip off. Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Rockville Md . did Thomas Gant and Silver Spring Mile One BMW $$1065.00 job for $150.00... Thanks SIGY of Rockville... More

Excellent service! My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will contin My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will continue to use BMW of Silver Spring service because of her! More

Magical Service Adviser Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly knows what he is doing. If you need someone to assist with car maintenance, then Kevin is your man. He will explain the repairs needed to correct your auto. problems. Please see him and your vehicle will drive smoother, he's Mr. Magical. Repeat Customer, Eye-Lashes More