Joe Diss

Excellent Dealership & sales/service teams. Have purchased my last 5 BMW’s here. 5 stars! Shout out to AMIT in Sales & customer support- professional / very helpful, patient especially helping Have purchased my last 5 BMW’s here. 5 stars! Shout out to AMIT in Sales & customer support- professional / very helpful, patient especially helping me with the new fancy SUPER high tech computer dashboard! Excellent support. Much appreciated! More

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The most painful car service experience ever. dont trust Joe, his bad mechanics will destroy the quality and integrity of your car, and he will gaslight you about it. At the end he will tell you dont trust Joe, his bad mechanics will destroy the quality and integrity of your car, and he will gaslight you about it. At the end he will tell you to diagnose the problems of your own car and then he'll ask you to call him back when you figure it out. When you call the number will be disconnected. Considering he had my car for 4 months, charged me $7000 and the mechanic that worked on it allegedly disappeared, I never saw him again. feels like a scam. I have been trying to get my car issues solved for the last 2 years after his people held my car and "fixed" it for 4 months. Dont trust him. dont risk your car! More

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Great dealership, Reliable, helpful, and did a great job. Resolved my issue that I was having. Resolved my issue that I was having. More

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Completely satisfied! Edwin at BMW of Silver Spring provided an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely took the tim Edwin at BMW of Silver Spring provided an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely took the time to make sure everything went smoothly. There was no pressure, just clear communication and great customer service throughout the entire process. I truly felt taken care of and confident in my decision. If you’re looking for someone who’s honest, responsive, and easy to work with, I highly recommend Edwin. Thanks again for a great experience! More

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My 2021 BMW X5 45e suddenly showed a drivetrain malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was w malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was worried about how expensive hybrid-related diagnostics and repairs could be. I finally scheduled a service appointment at BMW of Silver Spring, where Joy Chilcoat has been my trusted advisor for past visits. I arrived for my Monday 9:15 a.m. appointment expecting a long day, but their technician, Dong Phong, diagnosed the problem very quickly. He and Joy explained that it was an EME failure fully covered under Maryland’s TZEV warranty, including parts and labor. That level of clarity and reassurance meant a lot, especially with a hybrid system. With the Thanksgiving holiday approaching, Joy let me know that loaner vehicles were unlikely to be available. Even so, when I called mid-week, she was incredibly empathetic and escalated the request to her manager, Joe Diss. Thanks to both of them, I was able to pick up a loaner the same day—which helped tremendously with family visiting for the holiday. Joy has been excellent with consistent updates, clear explanations, and overall care throughout the repair process. Dong’s quick and accurate diagnosis saved me a lot of stress, and Joe’s support made a big difference. I highly recommend BMW of Silver Spring and their service team. Their professionalism and customer focus truly stand out. More

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The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

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Great service! Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explai Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explained in detail. We also got updates at every step and everything was completed perfectly within the shortest possible time. Thank you! More

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Ann Baker took care of my car what was left behind by a previous service advisor. previous service advisor. More

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BMW of Silver Spring has been wonderful to work with for the last dozen years. the last dozen years. More

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Just a quick review to say how happy I was with my service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But I made it to the dealer late that afternoon. Joy was able to check and confirm they had a replacement tire in stock. They replaced the tire and preformed a much needed alignment. Joy had my car ready for pickup the next day before the promised time. Great job Joy and Joe! Thank you for making the best of a stressful event. More

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