BMW of Silver Spring - Service Center

Excellent Experience Jai Jennings was great to work with. He clearly communicated the issue with my car and made sure I understood the steps needed to fix it. The price Jai Jennings was great to work with. He clearly communicated the issue with my car and made sure I understood the steps needed to fix it. The price came in under the amount I authorized and it was ready on time. All in all, it was a great experience. More

"GREATNESS" Kristina Williams is the best Service Advisor I ever had. She is very professional, always make me feel right at home. Any issues that I'm having with Kristina Williams is the best Service Advisor I ever had. She is very professional, always make me feel right at home. Any issues that I'm having with my wife's vehicle at that time, she always make sure the problem is resolved in a timely and professional manner. So I am very please with her service because she keeps my wife's vehicle on the road. A happy wife is a happy life!!!! Mr & Mrs. Glover More

Outstanding Customer Service I love bringing my car to service here because I know I will always receive excellent service and a fair or better price. I have been coming to this s I love bringing my car to service here because I know I will always receive excellent service and a fair or better price. I have been coming to this same dealership since I bought my first car 7 years ago (2 total from them). I am always greeted with a smile and welcomed, my service representative always takes the time to explain all charges and repairs, and goes above and beyond to ensure my vehicle is adequately serviced at a competitive price point. If there is an error it is immediately addressed and adjusted in a timely manner. And I am adequately informed throughout the process. I highly recommend this dealership. More

Jai Jennings - OUTSTANDING service advisor!! My family & I have been customers of BMW of Silver Spring for many years, both on the sales and service side of the shop. All the employees are extre My family & I have been customers of BMW of Silver Spring for many years, both on the sales and service side of the shop. All the employees are extremely helpful & friendly. I recently brought my car in for routine servicing working with Jai and as always he was incredible. From the get go he was fantastic, scheduling a convenient time for the appointment and ensuring I would have a BMW loaner car while my car was in the shop. When I dropped the vehicle off I mentioned a few additional items of concern, Jai and the tech checked on them and Jai called me later that day to confirm the cause and the suggested fix. Jai is a very honest & warm person who goes above and beyond to delight all his customers. I really enjoy working with Jai and truly appreciate all his support! More

Excellence I want to thank Brandi Rodgers and the technician for the wonderful service. I will continue to bring my x4 to silver spring as long as brandi is my I want to thank Brandi Rodgers and the technician for the wonderful service. I will continue to bring my x4 to silver spring as long as brandi is my service consultant. More

Thomas Grant is Amazing! I can not say enough positive about Thomas Grant! Five stars is not enough for him. Simply amazing. I have been going to him for a few years now and I can not say enough positive about Thomas Grant! Five stars is not enough for him. Simply amazing. I have been going to him for a few years now and just when I think he has done all he can do.... He amazes me and does more. I have never had such wonderful customer service in my life. I'm 45 so I have had years to compare it to. Any vehicle issue I have had I call him and he is always so happy and helpful. He makes any situation as inconvenient as possible. He shows genuine concern for his clients. He keeps me coming back to BMW of Silver Spring. I have NEVER had one single issue with the service department, or any other department for that matter. Most people like to contact their sales guy with any problems or questions that may arise... I contact Thomas. I know he won't make excuses and he WILL solve the problem. FYI, I don't typically write reviews... so I hope it weighs a lot that I am writing this one. More

Amazing Service!!! Rachel Rhea was an amazing service adviser! This is my first ever experience with owning a BMW so it is all new to me, especially the maintenance pac Rachel Rhea was an amazing service adviser! This is my first ever experience with owning a BMW so it is all new to me, especially the maintenance package! Rachel explained everything thoroughly to me, answered all my questions, and got me scheduled for the work to be done. She kept me informed during the entire process of the status of my vehicle. She was very professional and knowledgeable and was able to quickly answer all of my questions. I must say she was absolutely the best adviser I have ever dealt with and I am now a BMW owner for life! More

Wonderful Service Department This is by far the best service experience I have had. If you're able to get to this dealer, go see Rachel Rhea!! She was the best service advisor I h This is by far the best service experience I have had. If you're able to get to this dealer, go see Rachel Rhea!! She was the best service advisor I have ever dealt with!! More

Jai Jennings is a HUGE asset to BMW of Silver Spring! Jai Jennings, BMW of Silver Spring is the best service rep I have ever had the pleasure to deal with in my 20+ years of car ownership. Honestly? I hav Jai Jennings, BMW of Silver Spring is the best service rep I have ever had the pleasure to deal with in my 20+ years of car ownership. Honestly? I have never met a more personable, genuine, honest, caring person and can't say enough good things about him. He makes sure you and your car is given the BEST possible care and goes ABOVE and BEYOND to make sure you are very happy. You will not find a better person to assist you out there, trust me. I drive an hour (and longer) to go to see Jai, even though I could go to a different dealership within 20 miles of my home. It is that unique. He takes the time to explain everything, calls you to provide updates, and will call back promptly, if you leave a voicemail. I always come in happy and leave even happier, thanks to Jai Jennings. He truly is there for you and treats you extremely well. BMW of Silver Spring always hires the right people and this is why I will always bring my BMWs to Silver Spring and will buy my next BMWs from Silver Spring. You will NOT be disappointed! I am truly grateful to Jai Jennings and all he has done for my 335i, X3, and most of all, my wife and myself. Thank you BMW of Silver Spring for having Jai to represent you. He serves you very well! More

"Jai Jennings is a AMAZING!" Jai is simply the best person to work with, he's proficient, professional, very knowledgeable about the service required for my car, and attentive. Jai is simply the best person to work with, he's proficient, professional, very knowledgeable about the service required for my car, and attentive. What I really like that about Jai is that explains everything about my car in way that I can understand. I am always pleased with THE service and that I received from him. A stated in the title of this review, all I can say is Jai Jennings is AMAZING! More