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BMW of Silver Spring - Service Center
Silver Spring, MD
431 Reviews
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431 Reviews of BMW of Silver Spring - Service Center
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August 14, 2015
Swindle a Customer with False Service I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service due to oil leaks. 1) Replace valve cover gaskets (found oil leaking oil onto ex. manifold), $464.96. 2) Replace crankcase vent valve and hoses (crankcase vent valve and hose is leaking oil), $763.28. 3) Replace front lower control arm bushings\ (front lower bushings is coming apart), $599.96. 4) Replace rear differential side seals (both rear differential side seals are leaking oil), $504.96. Total = $2,526.15 All suggested services are typical routine preventive maintenance to be performed based on the mileage of the vehicle. What they didn’t know is that all suggested services were completed less than a year ago; there are no leaks, no codes, and I just had the intake smoked to check for leaks. Service Consultants are directed by management to make money for the dealership, by maintenance suggestions, or to push the customer towards the purchase of a new/newer vehicle. Well, at least they showed me how much money I saved, which made me smile. I was going to give them 5 stars for the recall service, but after the BS suggested service. They deserve 2 stars for trying to swindle a customer. Perhaps this was just the Service Consultant’s sole actions, but I know her actions are directed by management. More
by marktwain54321
Employees Worked With
Kristina Williams
August 14, 2015
Service representative, Kristina Williams, is obstinate. I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Will I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Williams, the service representative I have been assigned to is generally, rude, demeaning, and obstinate. Whenever, there is a point of discussion, it's always the customer's fault. I have personally been accused of driving improperly, not taking responsibility of my actions amongst other accusations, for example. I don't believe Kristina portrays BMW Silver Spring in a favorable light. What's unfortunate for the dealership is that I am in the market for a new car and was considering a 235i. If I buy one, it will not be from BMW Silver Spring. More
by RMF
Employees Worked With
Kristina Williams
July 30, 2015
Great customer service! I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pl I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pleasure to work with. Thanks! More
by Jyung
Employees Worked With
Brandi Rodgers
July 15, 2015
Great Service Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his team. I would definitely recommend this dealership for service. More
by Andy3002
Employees Worked With
Anthony Ross
April 09, 2015
Excellent Management The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealershi The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealership. Mr. Michael Fastman is genuine and caring General Manager who knows customers by name and provides his assistance when ever he can. Mr. Fastman spotted me walking around the show room one Saturday, he greeted me, and asked if anything was wrong. I told him my vehicle was in the service shop for routine maintenance. We talked for a while and he made me feel comfortable while his staff prepared a loaner vehicle. Mr. Fastman really cares about his customers' well being. I appreciate this quality in him; and, I will continue to do business with the Silver Spring Dealership. Sincere Customer More
by bmw8300valerie
Employees Worked With
Michael Fastman
March 05, 2015
what a great dealership getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing that BMW doesn't either promote him to teach other service writers or let their Rolls subsidairy take him to write service there instead. Work always done, loaner always ready and he is great at suggesting solutions that are not obvious. More
by steverodo
Employees Worked With
Thomas Grant
January 14, 2015
Wonderful Service Adviser - Kristina I must announce the presence of another Wonderful Service Adviser at BMW of Silver Spring - - Kristina Williams. Please call and make an appointme I must announce the presence of another Wonderful Service Adviser at BMW of Silver Spring - - Kristina Williams. Please call and make an appointment to maintenance your vehicle with this Delightful and Beautiful lady. She is very professional and cares about her customers. Kristina assists me when ever my regular Service Adviser is away from the dealership. She is always knowledgeable of the items to be repaired on my car and coordinates excellent service from the mechanics. What a great person!!! signed, Spoiled Customer More
by bmw8300valerie
Employees Worked With
Kristina Williams
January 12, 2015
Great, wonderful and very much friendly. The care and attention l received from Thomas Grant was great and wonderful, l like it and very much appreciated.His explanation of what needed to be The care and attention l received from Thomas Grant was great and wonderful, l like it and very much appreciated.His explanation of what needed to be done now and the near feature was very much welcome. More
by Rol.
Employees Worked With
Thomas Grant
January 06, 2015
Recent service of my 2008 BMW X5 4.8i What a pleasure it was to work with my new service advisor (Jose La Santa) in getting all of the necessary repairs completed and in the time estimated What a pleasure it was to work with my new service advisor (Jose La Santa) in getting all of the necessary repairs completed and in the time estimated. He was always prompt in responding to every inquiry and more than willing to go out of his way to ensure the experience was as it should be with a dealership of this caliber. More
by bvakallen
Employees Worked With
Jose La Santa
December 31, 2014
Excellent Service Adviser Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assis Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assists me with minor maintenance, to the major repairs, of my vehicle. Recently, Kevin helped me when all of the tires were low with air; and, now he coordinates the warranty repair for the door locks on my certified BMW. The Dealership is responsive to my needs from the purchase of a vehicle to its maintenance and repair. I strongly recommend customers to utilize the expertise of the staff at this BMW location. Sincerely, V.Austin Loyal Customer More
by bmw8300valerie
Employees Worked With
Kevin Hull
