BMW of Silver Spring - Service Center

For lack of better word "EXCELLENT" This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS G This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS GRANT. Before I started working with Thomas I use to have to take my car in for one thing or another at the very least once a month and at times twice. I finally got fed up and contacted Mr. Ptak. The amazing thing about Thomas is that he is not just only the BEST but he is also very sincere, honest, and reliable. I can always count on him to do what he said he would. He helps me prioritize what needs to be done and best of all I only have to take my car in for maintenance and my bill is very much manageable. It use to be whenever I went my bill was nothing less than $700. Now it's a fraction of that and less frequent. Thomas, truly and sincerely I thank you. I appreciate your attention to details, and your dedication. Thanks to you, I will never have to take my car to any other dealership. I trust that you always have my back and I drive with confidence knowing that whatever needed to be taken care of has. Thank you and it is a great pleasure working with you Meron More

Fantastic Service each time I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor service work three times in the past 6 months (not fun or ideal), each time Thomas has been MORE than accommodating to my needs. Being in sales myself, I know how important a first impression can be, Thomas is an excellent representation of what an advisor should be. I'll for sure make sure all of my friends and family who own BMW's, see Thomas when coming in for service needs. Very well done BMW of Silver Spring. V/R, Doug Smith More

Amazing experience Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always gree Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always greeted properly and in a timely famous. His goal to give me amazing service is always achieved. For other BMW owners I would highly recommend not only this center but Thomas Grant as your rep. He is more then willing to go above and beyond what needs to be met to have your service experience an enjoyable one. You will not be disappointed. More

Friendly Customer Service Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the service. Thanks Thomas. More

The Service Star at BMW of Silver Spring I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on coming back because Thomas Grant really takes care of all my car needs even when my concerns are unfounded. He listens to me and answers all my questions promptly. His attention to detail and his stellar customer service makes me want to go there just to be treated well. His smile is always present regardless of the busy morning rush. I wish I could reward him myself!!!!! More

Great experince I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the mo I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the most friendly person I ever met. I know he's tired and busy and dispite that he will treat you like you were he's brother. He's always accommodating with whatever needs you have. I love going to this facility - they know how to treat you! More

Consistent Outstanding Customer Service is a Rare Find! I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. Wh I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. While I have had the opportunity to service both cars at more convenient locations from time to time, I have elected to make the trip to Silver Spring. I make the trip because the culture across the board of this dealership from check in to check out (sales and service) is one of "consistently delighting" the customer. They always make me feel like I am the most important customer in the showroom and that is special. I have considered purchasing other cars I like, but because of the service I receive at BMW of Silver Spring, it makes me lean toward staying in a BMW. This organization is a very rare find! More

Mr Enrique Sanchez Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the excellent service Mr. Grant is the main reason why I choose this BMW dealer in the state of Maryland. More

One of The Best Service Advisor! I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you with what you need for your car. He always follow up on the status of your car and is very pleasant to talk to and make you feel at home as he takes pride in his job. More

Excellent service and customer relationship as always Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service per Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service performance, customer relations and overall satisfaction with the entire service experience. Thomas Grant is as good as it gets. Highly recommended! More