BMW of Silver Spring - Service Center

My wife and I were casually shopping for a pre owned, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, our salesman, was all over it. He took 3 test drives with us that evening and acknowledged that there indeed was a flaw and that he would get the problem resolved the next day. This is exactly what happened. Manny told us he drove it himself; twice, to make absolutely sure it was fixed before we returned to the dealer. He explained exactly what the root cause was and how it was repaired (broken clip in the roof mechanism). We were impressed with the quick diagnosis and quick turnaround. This factored into our decision to purchase the vehicle. The general manager, Rick, was very informative about BMW sales and service. He also created a "no pressure" atmosphere as we negotiated on the price. My wife and I were very happy with the deal we struck with Rick and Manny. This is my first BMW - I am hopeful that my up coming years experience with this car will live up to the reputation that both Manny and Rick proclaimed about BMW quality and Tisher service. RSK & LAK Columbia, Md. More

I enjoy working with MileOne Tischer BMW. I received great customer service in the purchase of my BMW 6 series and they are great with the maintenance program. Very quick to schedule an appointment and great customer service in the purchase of my BMW 6 series and they are great with the maintenance program. Very quick to schedule an appointment and very timely on completing the work on the vehicle. It was a great experience. More

This is my first time buying a new car in America. I have done a lot of homework and found Tischer BMW is just the one I want.Tisher BMW center impressed me a lot. Their service is excellent, their staff are done a lot of homework and found Tischer BMW is just the one I want.Tisher BMW center impressed me a lot. Their service is excellent, their staff are professional and frindly. Most important, the price is good. More

I am very pleased with the service I've had from Tischer. I moved to the area from Maine with my 'pet' BMW 750iL (1996), a great but very complex car. It has the V12 and I don't trust just anyone to work on I moved to the area from Maine with my 'pet' BMW 750iL (1996), a great but very complex car. It has the V12 and I don't trust just anyone to work on it. Tischer did not treat it like an 'old' car but gave it the care a finicky guy like me wants. Kristina, the Service Manager I deal with most of the time is clearly 'into' cars and treated my car like the classic it was. They also diagnosed and repaired correctly a faint front end shimmy, did it right the first time. Many drivers wouldn't have noticed this imperfection and some shops would have said it was acceptable but Kristina knew I wanted it perfect and made it so. In Maine I had my own garage and did most of my maintenance because I didn't always trust someone else to do the work. Tischer BMW has my full trust. I traded my 1996 750 on a somewhat rare 2006 BMW 760Li, an even more complex care, still under warranty. On my first service visit the Service Manager noted some uneven wear on my tires and provided a free all-wheel alignment. I try to keep my cars in perfect condition and trust Tischer to do that. As I said, I am a very particular customer when it comes to my cars. I have dealt primarily with Kristina, who is excellent. I am pretty knowledgeable about these cars and she and I can have a very technical discussion about service and maintenance and she always has good advice regarding maintaining the car, things I didn't know. She is a 'car person'. Some dealerships I've been to in the past would have a Service Manager who is more of a administrative/management person and I would have a hard time explaining what I wanted done to the car because I knew more about the car than they did. Not so with Tischer. Tischer is a tough drive from where I live in Arlington and there are much closer BMW dealerships. I bought my 2006 760Li from Tischer because I wanted any warranty work that might come up done there and I wanted it done right. It is well worth the drive. So, I would say that if you are finicky about your BMW and want excellent and timely service go to Tischer. I am very happy with my service there. More

My experience with MileOne Tischer BMW has always been a a great one. I've been having my car serviced there for several years and have never come across a bad experience. They are very nice and professiona a great one. I've been having my car serviced there for several years and have never come across a bad experience. They are very nice and professional at this dealership, everyone from the porters, advisors, and the shop forman are always helpful. In particular, Kevin Hull has and always does a fantastic job of taking care of me and making sure all my needs for my vehicle are met. They do a fabulous job of working on my car in a timely fashion. I can't say enough good thing about this dealership and what a great job they all do. I would recommend anyone who owns a BMW to go to this BMW dealership for servicing or even buying a car. More

I am writing again to amend my initial review because I failed to include a wonderful gentleman I encountered at the "Car Loaner" desk. Stephano was very organized, neat, efficient and clearly customer fo failed to include a wonderful gentleman I encountered at the "Car Loaner" desk. Stephano was very organized, neat, efficient and clearly customer focused. He is definitely deserving of special kudos. Thank you for getting me a great loaner vehicle on such short notice. More

The Service provided by Tischer BMW is outstanding. After taking my car to another BMW dealership and I was told there was nothing wrong with it, I took it to Tischer and Kevin had not problems identif After taking my car to another BMW dealership and I was told there was nothing wrong with it, I took it to Tischer and Kevin had not problems identifying the issue. Him and Kristina provided first class service. My car was repaired within 8hrs and returned back to me. The service they provide is way above other BMW dealerships in the area thanks to employees like Kristina and Kevin. More

I received a response to my survey immediatley. Very personalble and professional. Excellent customer service. Jay was great. Not only was the detail job wonderful, he also gave me BMW loaner until t personalble and professional. Excellent customer service. Jay was great. Not only was the detail job wonderful, he also gave me BMW loaner until the work was complete. Don't lose him. I would definately recommend Tishcer to friends and family. Thanks again! More

Once again, a great experience. We returned to the dealership to get questions answered on our comfort access and idrive. Michael Kazemburg treated us with the same patience (we are technically illit dealership to get questions answered on our comfort access and idrive. Michael Kazemburg treated us with the same patience (we are technically illiterate) and professionalism we experienced when we purchased the car. I did not think they could sustain the excellent level of service demonstrated in our first dealings with Tischer BMW - they did. More