BMW of Southpoint

I was an hour early for my scheduled appointment as I was in a time crunch. Alex Kuszajewski, the staff member who attended to the overall accommodations and servicing of my wife’s car, said that he would do in a time crunch. Alex Kuszajewski, the staff member who attended to the overall accommodations and servicing of my wife’s car, said that he would do his best to get me on my way as soon as he possibly could but couldn’t offer any guarantees. Alex had my car ready to go in a little less than an hour! Not only did he come through for me but he was extremely courteous, professional, and went well beyond any standard expectation. More

Excellent work; fast, accurate, comprehensive. Short video provided during the inspection was valuable, and nice to know that such a detailed effort was being made. Both Alex and Nate were thoroug Short video provided during the inspection was valuable, and nice to know that such a detailed effort was being made. Both Alex and Nate were thoroughly professional. More

As always, Josh Randle managed my service trip for my 2014 X-650i (just an inspection) extremely well. The work was done so quickly I hated to leave (enjoying some coffee and a little bit of down time) 2014 X-650i (just an inspection) extremely well. The work was done so quickly I hated to leave (enjoying some coffee and a little bit of down time). I had a question about my new vehicle and was able to connect with a BMW Genius (Jeffrey) very quickly. He interrupted his schedule and helped me! Greatly appreciated! More

Malcom Fields & all staff were courteous. Malcom was friendly, knowledgeable about what services my car needed & explained in detail. He met me before I even got out of my car, with warm fri Malcom was friendly, knowledgeable about what services my car needed & explained in detail. He met me before I even got out of my car, with warm friendly smile & how can I help u. All from that point was only totally up beat & positive. Thanks for the great experience. More

We've bought 2 cars here from Will McDuffie, absolutely loved his level of service (and his patience). Have been equally impressed by Service Department, super clean and attentive, and no disappointments w loved his level of service (and his patience). Have been equally impressed by Service Department, super clean and attentive, and no disappointments with the Service Advisors. The latest was Malcolm Fields that got us in and out! More

I've brought multiple BMWs here for pre-purchase inspections and have always had an excellent experience. The technicians will send you videos of the things they find from simple things like questi inspections and have always had an excellent experience. The technicians will send you videos of the things they find from simple things like questionable aftermarket addons to parts nearing end of life. They also provide you a cost summary to fix each thing along with a list of priorities for the found issues without a lot of pressure to have them do it now. This is exactly how I want my service interactions to go. They did forget to run the car through the carwash though but that's not a big deal as I wasn't expecting it until they offered it. Thanks BMW of Southpoint. More

One of woman in service department was so nice because she welcomed me and tried to help me. Also, my service adviser(?) was so helpful. Thank you. I recommend this service department. she welcomed me and tried to help me. Also, my service adviser(?) was so helpful. Thank you. I recommend this service department. More

BMW Southpoint always offers excellent service, is very responsive, and I know I'm getting the best care and followup. Thanks, Pat and Jen! responsive, and I know I'm getting the best care and followup. Thanks, Pat and Jen! More

Had a great experience with the service department. Very effective and personal-specific guidance and information. No immediate upselling. Plan together for the upcoming year and service plan. Very Very effective and personal-specific guidance and information. No immediate upselling. Plan together for the upcoming year and service plan. Very timely and professional communication and care. Definitely recommend. Jessica McCaffrey is a huge asset to this BMW service dept. More

I want to thank both Kenneth Butron and Malcom Fields for explaining in such a learning and detail manner about brakes and rotors. Tech 9532 did a great job of fixing my BMW brake and rotor issues. I li explaining in such a learning and detail manner about brakes and rotors. Tech 9532 did a great job of fixing my BMW brake and rotor issues. I live 60 miles from BMW Southpoint, it is worth the drive to get service when needed. Tech 952 Kenneth Butron Service Rep Malcom Fields Service Rep More