BMW of Spokane

Oil change gone wrong Unfortunately this could have been the worst experience I have had with a car dealership. We brought our JCW Mini Cooper in to get an oil change, and Unfortunately this could have been the worst experience I have had with a car dealership. We brought our JCW Mini Cooper in to get an oil change, and it turned out to be a huge ordeal. We were called 50 minutes after dropping the car off to be told by Scott in service that, after he drove the car back something happened with the clutch. It would cost quite a bit for him to even look into as he would have to tear the car apart. I was told to bring my 'hubby' back to take a look and Scott would show us the mess up. I don't have a husband, and was by myself when I dropped off the car. We ended up getting the car towed back home and took it to a trusted car dealership. It is apparent that this BMW dealership of Spokane has a problem occurring that they haven't addressed. We even tried to reach out to the manager Bob Bailey who never returned our phone call or followed up. They not only lack reliability but have been getting a bad name around town. Poor management and no pride in ownership. More

Great dealership Excellent place to have your car worked on. They take good care of you and make sure everything is working right before you leave their shop. Excellent place to have your car worked on. They take good care of you and make sure everything is working right before you leave their shop. More

Oil change The service team at Camp BMW is top notch! Always helpful, courteous and they go beyond the necessary steps to make sure my experience there is the be The service team at Camp BMW is top notch! Always helpful, courteous and they go beyond the necessary steps to make sure my experience there is the best! More

Wonderful sales team. Went in last Friday for an oil change and left in a 2018 2 series convertible. Josh Jamerson was a joy. Never any feeling of pressure. He found me the Went in last Friday for an oil change and left in a 2018 2 series convertible. Josh Jamerson was a joy. Never any feeling of pressure. He found me the perfect car with all the accessories I wanted. More

Extremely friendly and helpful dealer Josh was extremely friendly and helpful, tried his best to help me to find the right car and took care of insurance and everything. I would definitely Josh was extremely friendly and helpful, tried his best to help me to find the right car and took care of insurance and everything. I would definitely recommend anyone who's interested in purchasing a BMW to talk to him. More

Great customer service! Every time I use the service department, they provide wonderful service in a timely manner. And even offer to was my car! I’ll go back. Every time I use the service department, they provide wonderful service in a timely manner. And even offer to was my car! I’ll go back. More

Awesome service Everyone was amazing especially Mitch, and the service was wonderful. I would always bring my car back and refere to anyone who has a BMW Everyone was amazing especially Mitch, and the service was wonderful. I would always bring my car back and refere to anyone who has a BMW More

Enjoyable new car purchase New car purchasing has historically been an experience to be "endured" for most Americans, with all the price negotiation, dickering over financing, t New car purchasing has historically been an experience to be "endured" for most Americans, with all the price negotiation, dickering over financing, trade-in consideration, and being pressured into purchasing all sorts of accessories and "protection". Not so at Spokane BMW!! I knew exactly which vehicle I was shopping for, and was willing to wait to get it. I was never pressured to purchase a vehicle already on the lot. The Team at Spokane BMW were supportive and attentive. They got my order entered and confirmed quickly, and kept me informed of the building and delivery process. Various protection packages were honestly and briefly reviewed without my being pressured to purchase anything. They secured the best rebates and financing options for me while I awaited build and delivery. They worked up the necessary purchase documentation prior to my arrival so my delivery day was entirely enjoyable, and didn't take hours on the business side of things. Best new vehicle purchase EVER! More

I will never buy a vehicle from you in the future This is the first time I have been compelled to write a negative review. I just purchased a 2016 Mercedes for my wife and traded our BMW 750. After ag This is the first time I have been compelled to write a negative review. I just purchased a 2016 Mercedes for my wife and traded our BMW 750. After agreeing to purchase The Mercedes, and being asked about the second key set for the trade, I am told there is no second set of keys. I would have to purchase them at a Mercedes dealer. I let this small $350 last minute slide. I am not a Nickle and dimer. A week after the purchase I noticed that the front bumper was popping out. Not a big deal, it must be a clamp. My wife took it to service. On the call, they stated there was work done on the bumper. She was latter told after a service appointment, we need to take it to the Mercedes dealer. Oh, and by the way, she is asked did she hit something. Really, Come on. Now I have to take time, take it to the dealer. I guess I may as well pay for that and pick up my $350 or $400 key. Gents, you got me once. But not ever again. More

Great service I always receive great service at this dealership. I'm from out of town and request a loaner car, the process is easy. Staff are friendly and efficie I always receive great service at this dealership. I'm from out of town and request a loaner car, the process is easy. Staff are friendly and efficient. My only complaint is I discovered after reviewing my estimate that was given to me at another dealership for the repair needed was quoted at $100 lower. More