BMW of Spokane

Taking care of us In and out paperwork for a new to us twin (almost) i3, and a loaner to run errands while our i3 charges. Looking forward to the delivery of the twin!! In and out paperwork for a new to us twin (almost) i3, and a loaner to run errands while our i3 charges. Looking forward to the delivery of the twin!! Yes we love the i3 technology. More

Recall repair Very helpful with recall repair of seatbelts. Even washed and vacuumed. Vehicle was ready by early afternoon as promised. Would highly recommend BMW o Very helpful with recall repair of seatbelts. Even washed and vacuumed. Vehicle was ready by early afternoon as promised. Would highly recommend BMW of Spokane. More

mission accomplished Service personnel diagnosed the problem and corrected it. Vehicle was ready on time and a loaner was provided.. I can't ask for any more than that. Service personnel diagnosed the problem and corrected it. Vehicle was ready on time and a loaner was provided.. I can't ask for any more than that. More

complete mechanical failure - failure to diagose My 328X drive was making a horrific screeching noise at different times and the 'service engine soon' light was illuminated. I left my car with the t My 328X drive was making a horrific screeching noise at different times and the 'service engine soon' light was illuminated. I left my car with the team at Camp BMW for 2 1/2 days. They charged me $160.00 to tell me they could find nothing and the check engine light was from an old code. They then sent me on my way with the car, telling me to come back if something else happens. They were very 'annoyed' when I explained something big was wrong and I needed reliable transportation. I took my car home and parked in the garage for the next 2 days. I had NOT driven 40 miles, when the car completely shut down on me and the coolent light was red hot. I was stranded in the middle of a 4-lane road. yep - there's a big problem here! Turns out the water pump is now dead and the car needed to be towed. Did they not check that during the 2.5 day $160 visit? Once a new pump and thermostat was installed, I owed them another $1300.00. I still do not know if the screeching noise is fixed...... More

Traded X5 for a newer X3 We had an overall easy transition trading our 2006 BMW X5 for the 2014 BMW X3. Staff was very attentive, including people from sales, service and fina We had an overall easy transition trading our 2006 BMW X5 for the 2014 BMW X3. Staff was very attentive, including people from sales, service and finance. One of the easiest, non stressful car purchases we have ever made and believe me, we have made many over the past 40 years or so. I am pleased that your staff do not act like "typical" car sales vultures, LoL! We are very happy with our car thus far. We hope to do future business with you Thanks! Michael & Mary Bailey More

Great always friendly service! The service at BMW has been consistently great over the years. The service department guys make it easy to schedule, are very thorough with the analys The service at BMW has been consistently great over the years. The service department guys make it easy to schedule, are very thorough with the analysis of my car every time! More

Friendly efficient and Easy to do business with The staff is always very friendly and accommodating making sure I am comfortable and very easy to do business with they get me in at my convenience an The staff is always very friendly and accommodating making sure I am comfortable and very easy to do business with they get me in at my convenience and deliver on promises. The Team is always very efficient and pay attention to the small details. More

Service I am very pleased with the quality of service and professionalism that I received. Scott Grumbly is great to work with and very thorough , and complet I am very pleased with the quality of service and professionalism that I received. Scott Grumbly is great to work with and very thorough , and completed my service in the time frame as promised. More

Overall very satisfied I had a satisfying car purchase experience in BMW Spokane, the communication was quick and effective, offer was outstanding without sacrificing the se I had a satisfying car purchase experience in BMW Spokane, the communication was quick and effective, offer was outstanding without sacrificing the service quality. My sales representative, Brett McMahon, is very professional and friendly, he is very familiar with the car, willing to answer questions and help customer solve problems. I would definitely try BMW Spokane again if I'm going to purchase another BMW! While there is still plenty of room can be improved for financial service, seemed like the financial manager I dealt wasn't that professional, he had no context of price and numbers for my purchase, which caused some confusions and misunderstandings. More

Outrageous service prices $140 per hour labor cost. Went in for oil change and ended up spending over $800 for other minor routine maintenance. I will definitely not be taking $140 per hour labor cost. Went in for oil change and ended up spending over $800 for other minor routine maintenance. I will definitely not be taking my car there for service again. More