BMW of Spokane

Always receive the highest level of attentiveness and care. I bring all my cars to this store for service, not just my BMW. I find that when you ha e great service there’s no need to shop around to find care. I bring all my cars to this store for service, not just my BMW. I find that when you ha e great service there’s no need to shop around to find something that might save you a couple bucks. I pay for service and that’s what I get, at the highest level! More

Scott is very friendly and helpful . Appreciate the service . Enjoy the atmosphere, lattes and cookies. Car runs like a top . Will return when help is needed service . Enjoy the atmosphere, lattes and cookies. Car runs like a top . Will return when help is needed More

The staff were attentive and made sure I and my family left happy. My mom and I both bought cars and will be buying our next cars from BMW Spokane. left happy. My mom and I both bought cars and will be buying our next cars from BMW Spokane. More

We recently bought a car from Derrick McGee. He was a 5 star salesperson! Explained evey feature on the car and followed up to make sure we were satisfied. The purchase went smoothly and BMW was a class a star salesperson! Explained evey feature on the car and followed up to make sure we were satisfied. The purchase went smoothly and BMW was a class act to work with. More

Great Replacement Experience Thank you to the entire group at BMW of Spokane for making the experience of replacing my wife's `01 325i a very pleasant experience. From our show r Thank you to the entire group at BMW of Spokane for making the experience of replacing my wife's `01 325i a very pleasant experience. From our show room greeting from Tom S. to our meeting with salesman Robert F. regarding the replacement process of the wife's 325i to our follow up experience in parts with Mark to get the new car outfitted with snow tires and service with Kevin in getting them mounted. Thank you all! More

Consistent great service, work done in a timely manner, always on top of it and in communication if any changes occur. I know my car is in good hands! always on top of it and in communication if any changes occur. I know my car is in good hands! More

Outstanding customer service They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spoka They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spokane to anyone.... Thank you all More

Great Service and Great People The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be with me in a couple min and directed me to the waiting area which was, clean and had great coffee. My advisor was great ! Communication was perfect. Came to pick up my car and it was washed and parked out front waiting for me. Thank you bmw Spokane ! More

Great customer service I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and ag I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and again to pick up my car. It was finished when they said it would be and they had completely vacuumed it out--. Kevin, my service manager was great! Melinda, Spokane, Washington. 8/20/2019 More

Horrible Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it was an awful experience! The only time they were friendly was getting us to sign the lease papers! My son had leased a BMW in Columbus, OH and they were totally about customer service. When he turned it in there were no extra charges and he had totally ruined his rims. Our BMW had less than 15,000 miles in 3 years and was in mint condition. But 3 of the tires had been curbed slightly and the service was due which is provided free through BMW. So they were going to charge us $750.00 for the service that they do for free! Thank goodness they were able to get it for the FREE service before we turned it in saving us the $750.00. I do not believe all the dealerships operate like this. My son in Ohio had a wonderful experience with his dealership from beginning to the end! We have not purchased another car yet, but definitely would not be going to this dealership! After they read these reviews, they have someone write that they are so sorry we feel this way, but they really could give a rip about taking care of their customers. The BMW corporation should really look at the management at the Spokane, WA BMW! More