BMW of Spokane

A great experience Car shopping can be an annoyance along with other things, Dan did a great job respecting my time and understanding what I was looking for. Car shopping can be an annoyance along with other things, Dan did a great job respecting my time and understanding what I was looking for. More

Excellent transaction I just bought a lightly used 3-year-old BMW from Spokane BMW. The car was originally located on another dealer's lot 300 miles away from Spokane. Th I just bought a lightly used 3-year-old BMW from Spokane BMW. The car was originally located on another dealer's lot 300 miles away from Spokane. There were some early hiccups in the transaction that caused me some frustration related to confusion/delay getting the car delivered to Spokane. We discussed the confusion and things improved dramatically and the team really did a nice job turning things around. As a token of apology for the confusion, they went above and beyond our already negotiated transaction and kicked in something extra to sweeten it. I was impressed by how they responded and would recommend this dealership. More

Perfection! Awesome people, awesome dealership, great customer service and professionalism. Very happy with our new car. Tyson and Mel made the purchase smooth Awesome people, awesome dealership, great customer service and professionalism. Very happy with our new car. Tyson and Mel made the purchase smooth & easier than any purchase we have ever made. More

Great purchasing experience Found the vehicle online and contacted them via email since I was traveling to the area for work. Showed up to the dealership and contacted the David Found the vehicle online and contacted them via email since I was traveling to the area for work. Showed up to the dealership and contacted the David when I got there and the experience was painfree and simple. Was a great buying experience. More

Jayson Lockett Jayson was amazing and went above and beyond to help us. From dealing with our warranty people to making sure everything was perfect all while keeping Jayson was amazing and went above and beyond to help us. From dealing with our warranty people to making sure everything was perfect all while keeping us in budget was truly great. We will be loyal customers because of people like him. I owe that man a case of beer. More

No Pressure I was most particularly impressed with the demeanor of the salesperson(s). I had one young man accompany me on the test drive, and another take over I was most particularly impressed with the demeanor of the salesperson(s). I had one young man accompany me on the test drive, and another take over for the sales portion, as he had contacted me originally. I did not feel pressured or feel I was being used as a "backboard" in the negotiations. Everyone was up front and friendly and it made an overall non-stressful experience. More

Service completed as requested. Staff was pleasant. The work was completed in a timely manner. Car was washed and kept clean inside while working being compl completed as requested. Staff was pleasant. The work was completed in a timely manner. Car was washed and kept clean inside while working being completed. More

My service was gresg I had problems connecting with the department but once I was in the system everything was wonderful. The department is being remodeled and the compute I had problems connecting with the department but once I was in the system everything was wonderful. The department is being remodeled and the computer where not working correctly but the staff was able to log in the old fashion way; reading the vin# More

Review You need to plan for more vehicle orientation if the customer is located hours from your facility and/or is not familiar to recent changes in BMW tech You need to plan for more vehicle orientation if the customer is located hours from your facility and/or is not familiar to recent changes in BMW technology. It can result in many calls and frustrations to establish the learning curve. Need more effort explaining condition based service and the BMW maintenance and warranty program. When someone buys a pre owned or leased vehicle, the service mgr/technician should be part of the sales team by presenting a hard copy of all services and maintenance performed. This will give the customer confidence that the auto is on track with CBS with a seamless transition into the program. Still have a due out on the Lithia oil program. I had my vehicle serviced at Lithia Dodge/Chrysler in Missoula. They did not have Castrol or BMW oil so I asked them to use the approved alternative: Pennzoil Platinum European Formula Ultra. They complied, but said it was too expensive and I would have to pay more or use a lesser quality in the future. If Lithia cannot provide the oil recommended by BMW, I will have to ask for a refund from this program. More

Always exceeds my expectations. Scott always goes above and beyond to make sure my experiences with BMW are pleasant and the the work performed is complete and satisfactory. I like t Scott always goes above and beyond to make sure my experiences with BMW are pleasant and the the work performed is complete and satisfactory. I like that he recognizes me when I come in and that he makes me feel welcome. Once again, Scott found issues of which I was unaware and ensured they were repaired without any inconvenience to me. My expectation was that I would be without my car for 2 days, and Scott was able to get the work completed within half a day! And I love picking up my car clean and shiny! More