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BMW of Spokane
Spokane, WA
510 Reviews
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October 27, 2013
The dealer had posted a Craigslist ad for 2007 Lexus. When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood t When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood this to be the old bait and switch type of tactic and the 2010 model had a listed price a little beyond our planned budget, but my wife wanted to go for a test drive, anyway. We met with the sales guy on a Friday evening. He seemed to understand our budget and stated he could come down to $2500 over our stated budget price, but he would talk to his manager to see if he could get any lower than that, if we liked the vehicle. We drove the 2010 Lexus. The wife and I liked it. The salesman said he would take our contact information and contact us in the morning after he talked to his manager to see what he could do about the possibility of a lower price, since his manager has left for the evening. The salesman called me in the morning and said he had not talked his manager to a price better than the $2500 over our budgeted price due to $1500 worth of tires and other costs the dealer had put into it after taking it in on trade, but if we came down that day he may be able to get another $500 off. I understood this and told the salesman I would discuss it with my wife and talk later in the morning. My wife and I still felt this was a pretty good price for the 2010 Lexus, but were still trying to negotiate a slightly better price. We left a message with a counter offer for the salesman. We were called back by the sales manager later in the day saying he would see what he could do to get us the best price. When he sales manager called back, the price by Camp had gone up by $1000, not down from the last price they had given us! I questioned why that was and he made an excuse that the salesman didn't know about the $1500 they had put into it with new tires, etc. This explanation of the $1500 is exactly what he salesman had told me in the morning that was why they couldn't go lower,so that was obviously total BS. The sales manager said he would talk to the general manager and get back to me. The next call from the sales manger, the price went up another $500! I couldn't believe that we were negotiating a price on a vehicle in which we had stated we had cash to purchase and the delership's price had gone up by $1500 over the course of two phone calls only a few hours after I had discussed the original price with the salesman. We will never consider doing business with Camp BMW, again. More
by DisappointedInSpokane
Employees Worked With
Louis (sales manager), Shad Walter
Helpful October 26, 2013
I made an internet appointment on Monday. When I arrived at Camp BMW 2 hours later, I was introduced to Sam Van Vaier. I was greeted with a friendly smile and a warm welcome. I told Sam what I wanted and at Camp BMW 2 hours later, I was introduced to Sam Van Vaier. I was greeted with a friendly smile and a warm welcome. I told Sam what I wanted and he showed me 2 Bimmers that met my desire! I told him which one I wanted and we went back into his office and he proceeded in getting the paperwork going!! Sam gave me a good deal on my 1999 540i and got me into a 2013 328xi coupe!! It was painless. Every single person at Camp BMW treated me with professionalism and friendliness. I never felt pressured or anxiety ridden. The experience was even fun!! Thank you so much Sam Van Vaier and everyone else for making my day awesome :). I love my new car and will definitely be back when it's time for the next one!! Kim Howard More
by Ida615sheriff
Employees Worked With
Sam Van Valer
October 25, 2013
Michael is very professional and strives to meet customer needs. He listens to my concerns and goes out of his way to make sure my car is running great. I bought another BMW because of his service. needs. He listens to my concerns and goes out of his way to make sure my car is running great. I bought another BMW because of his service. More
by Masprecher
Employees Worked With
Michael Platt
October 08, 2013
Service here is a breeze. Today, I got my car back an hour earlier than promised, and while I waited, other employees came up to ask if everything was ok, to tell me there were complimentary soft-drinks, hour earlier than promised, and while I waited, other employees came up to ask if everything was ok, to tell me there were complimentary soft-drinks, coffee and popcorn and to just generally make me feel welcome. This is my 3rd BMW from Camp. There will be more. More
by decemberlarry
Employees Worked With
Ken at Reception, Michael Platt
October 05, 2013
Amazing customer service. Honest and truly genuine people!! I had my m5 repaired by another shop and the check engine light would not go out. You guys quickly and professionally found the problem, wh people!! I had my m5 repaired by another shop and the check engine light would not go out. You guys quickly and professionally found the problem, which was a failure on the other repair shop. Thanks for everything guys. I am going here from now on! More
by Johntally
Employees Worked With
Ashlee, Michael Platt
September 09, 2013
The cup holder in my car was broken and was reported to the dealership during the 16,000 miles maintenance in June, 2013. They told me that they will let me know whether the part is in stock. I have waited the dealership during the 16,000 miles maintenance in June, 2013. They told me that they will let me know whether the part is in stock. I have waited for a month and received no calls. Therefore, I called back to check and they said " please feel free to come anytime, the part is in stock. It should take 15 minutes or so." It was a beautiful Saturday afternoon in August and I drove from Coeur D'Alene to Spokane (33 miles) to the dealership. After sitting there for half hour, they told me they ordered the wrong part so they cannot repair anything today. To show their apology for wasting my time, they promised to fill my gas tank next time when I come back for the cup holder. Almost another month passed and I have not received any calls to confirm if they have the part. I called back again to check and they said the part is in stock (again). I made another 20 miles trip to the dealership in September and waited there for 2 hours for them to repair the cup holder. After the long wait, I got in the car and noticed the gas tank was not filled. I have to "remind" them AGAIN to have them keep their promises. Of course, it's another half hour wait. I have been waiting for 2 months and made 2 trips (sitting in the dealership for a total of 3+ hours) to have this cup holder fixed. All of the follow-up calls and appointments were initiated by me. If I did not follow up, nobody will tell me my part is in stock. The whole process was really frustrated. If I have other choice in the area, I would go to other dealership. Unfortunately, if you owned a BMW in eastern Washington, this is the only BMW dealership. More
by Rumikohsu
Employees Worked With
Michael Platt
June 18, 2013
Mitch was a great guy to work with; unfortunately, the Audi I was considering didn't fit my lifestyle needs; he was kind, curteous and great to work with; If I was to go back and buy a car from Camp BMW, Audi I was considering didn't fit my lifestyle needs; he was kind, curteous and great to work with; If I was to go back and buy a car from Camp BMW, I'd make sure Mitch was there to help me out! More
by kpdub
Employees Worked With
Mitch Hicks
June 14, 2013
I had my vehicle detailed and serviced and it is a minivan that went on a road trip from San Diegio to spokane with 4 kids basically living in the vehicle for 7 days,and it looks like brand new amazin minivan that went on a road trip from San Diegio to spokane with 4 kids basically living in the vehicle for 7 days,and it looks like brand new amazing job Scott and Lance thank you!!! I would definetly recomend for service and detail what a difference now I am going to trade it in with camp and get something that makes me smile and feel 20 again when I drive it cant wait!!!!!!! Thank you, More
by kazen08
Employees Worked With
Michael Platt
June 13, 2013
Mel is the most knowledgable Car professional I have ever worked with. Every car I have ever bought from him was a 5 Star experience ! The teams he has working for him are trained with excellence & very frie worked with. Every car I have ever bought from him was a 5 Star experience ! The teams he has working for him are trained with excellence & very friendly. I WILL purchase all cars from him no matter where he goes. More
by Madluk2
Employees Worked With
Mel Watson, Mel Watson
June 13, 2013
Have worked with Mel Watson and referred business to him. Always professional and great customer service. Would recommend him to anyone. Mel is a real Professional. John Boyd Always professional and great customer service. Would recommend him to anyone. Mel is a real Professional. John Boyd More
by Boyd1
Employees Worked With
Mel Watson
