Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Springfield
Springfield, NJ
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 576 reviews
Helpful September 22, 2023
Once again, Linnea Swenson provided the greatest experience in purchasing my 2024 x3. Simply, she is the reason I keep coming back. All of the hassles and headaches that might often be associated experience in purchasing my 2024 x3. Simply, she is the reason I keep coming back. All of the hassles and headaches that might often be associated with purchasing a new car are non-existent in working with Linnea. This is the fourth car I have purchased from Linnea and I will keep coming back because of how much I trust her and for how much she is always looking out for my best interest. More
by steverosenstock
Employees Worked With
Linnea Swenson
August 25, 2023
I had the pleasure of dealing with Linnea, who made the whole experience of buying a car an absolute delight. She was professional, prompt, and very helpful throughout the whole process. whole experience of buying a car an absolute delight. She was professional, prompt, and very helpful throughout the whole process. More
by Georgi P
Employees Worked With
Linnea Swenson
August 03, 2023
Linnea is the Senior client advisor over there and she is fantastic to deal with. I had an excellent purchase experience with her for the 2nd time in a row. No pressure and got exactly what I wanted. I sugge fantastic to deal with. I had an excellent purchase experience with her for the 2nd time in a row. No pressure and got exactly what I wanted. I suggest seeing her if you are in the market for a new BMW More
by Dan
Employees Worked With
Linnea Swenson
July 31, 2023
I JUST GET ME THE NEW X1 FROM THIS BRANCH AND THE SERVICE WAS GREAT, LARRY STEVE AND NICK WERE AWESOME. SERVICE WAS GREAT FROM THE TIME U WALK IN. DIDN'T STAY TOO LONG, PROCESS WAS FAST. GREAT PEOPLE SERVICE WAS GREAT, LARRY STEVE AND NICK WERE AWESOME. SERVICE WAS GREAT FROM THE TIME U WALK IN. DIDN'T STAY TOO LONG, PROCESS WAS FAST. GREAT PEOPLE. LARRY WAS THE BEST. More
by Pahinds62
Employees Worked With
Steve Burak
July 23, 2023
Worst Dealership! As an existing BMW customer, I went to the BMW of Springfield with the intention of upgrading from an X4 to either an X5 or X6. From the outset, As an existing BMW customer, I went to the BMW of Springfield with the intention of upgrading from an X4 to either an X5 or X6. From the outset, my experience was far from satisfactory. I wanted to test drive both the X6 and the X5. However, my experience with one of the sales representatives was utterly disappointing. His constant unsolicited instructions and interruptions during the test drive made me feel undermined. When I began to reverse the car, he felt the need to instruct me on the "correct" way to do so. On the highway, he cautioned me to be careful with the "brand new car," implying that I wasn't competent enough to handle it, despite my existing ownership of a BMW. I felt this behavior was not only condescending but also verging on disrespectful. It's hard to say whether these interactions had undertones of prejudice, but the humiliation I felt was palpable. In my years of driving and purchasing cars, I have never had such a disheartening test drive experience. It reached a point where I had to cut short the test drive, hand over the car to him, and state that I was done. I understand the importance of taking care of showroom vehicles, but there's a way to communicate that doesn't belittle or disrespect potential buyers. My experience at BMW of Springfield was a stark contrast to the luxury and professionalism I associate with the BMW brand. I hope that no other customer has to undergo such an unpleasant experience at this dealership. More
by Zeeshan
Employees Worked With
Zach
July 12, 2023
I have been to several BMW Dealerships (current BMW owner). However, this dealership is by far THE WORST! I purchased a car from them out of state a few days ago. Drove it back home and the next day it owner). However, this dealership is by far THE WORST! I purchased a car from them out of state a few days ago. Drove it back home and the next day it had to go in to the shop at the BMW dealership here. It’s been there for 2 days now with the techs still working on it! Do yourself a favor, save yourself the headache/frustration and venture to another dealership as this one is not worth it! More
by Heather.Pearson2013
Employees Worked With
Christian, Gary
June 29, 2023
Great experience working with Linnea. This is my second purchase with her. She did her best to keep me updated and helped me navigate all the different (frustratingly disconnected) BMW This is my second purchase with her. She did her best to keep me updated and helped me navigate all the different (frustratingly disconnected) BMW departments. Sales - Manufacturing - Finance - BMW Financial Services. Additionally, Linnea is patient and not pushy at all….which is a great vibe during such a big purchase. Highly recommend Linnea at BMW of Springfield. More
by Peter C.
Employees Worked With
Linnea
June 29, 2023
Great experience! We dealt with Linnea Swenson and she was absolutely wonderful. So helpful with the many questions we had. She was extremely knowledgeable. We were t We dealt with Linnea Swenson and she was absolutely wonderful. So helpful with the many questions we had. She was extremely knowledgeable. We were there for hours and she walked us through everything. I will recommend BMW of Springfield and Linnea to friends and family. More
by Pamjerr
Employees Worked With
Linnea Swenson
