BMW of Springfield

My salesman Frank was wonderful. Very nice and professional. . Also, BMW geniuses Christian and Matt were extremely helpful. They were patient and took the time to explain all of Very nice and professional. . Also, BMW geniuses Christian and Matt were extremely helpful. They were patient and took the time to explain all of the features. I LOVE my 530 ix and would defiantly recommend this dealership to people. Angela More

Always great service for the last few years. Gabriel alway made sure I had all the information I needed to make service decisions. Filipe, Nick and Drew were great help with the purchasing proce Gabriel alway made sure I had all the information I needed to make service decisions. Filipe, Nick and Drew were great help with the purchasing process. They all went out of their way to explain, get me the best options and the purchasing experience was pleasant. More

A big thank you to Ariel for taking the time to answer my questions as well as introducing me to what is now my BMW. Ariel was not pushy, nor overwhelming as past car purchases have been. He was attentive as questions as well as introducing me to what is now my BMW. Ariel was not pushy, nor overwhelming as past car purchases have been. He was attentive as well as patient. I highly recommend. -Best regards Veronica R More

I Highly recommend BMW of Springfield if you are looking to purchase a BMW. Abe is Sales made me feel at ease in the purchasing process. Sometimes when purchasing a car your emotions are all over the place. to purchase a BMW. Abe is Sales made me feel at ease in the purchasing process. Sometimes when purchasing a car your emotions are all over the place. Listened to my needs and got me into the car I wanted as some dealerships try to force you to take another option. Gary in Finance made the process smooth and explained everything to me in full detail. At no time I felt like they were trying to scam me or take advantage of me as a single women purchasing a luxury vehicle on my own. Matthew the Genius shows me the different features on the car that made me feel very comfortable. He even told me to come in the next day and he would help me. To top is it off. I showed up at 5:20 and they close at 6pm. They did not rudely pushed me out of the dealership. They all stayed, helped me swap me things from the old car to the new. They were all pleased and accommodated me with cleaning out my vehicle. I HIGHLY RECOMMEND SPRINGFIELD BMW!!!!! Never I Repeat Never go to Bloomfield BMW their customer service is Trash. They do racially discrimination towards the people of color that come in for service or to purchase a vehicle. I will never go back to Bloomfield BMW! Due to the Excellent and Staff (Abe in Sales, Gary in Finances & Matthew the genius)🤩🤩🤩 You will not de disappointed! Tell them Candice with the Aventurin Red Metallic 2023 4030ix Drive sent u😎😎😎 More

After attending the iX/i4 launch event and receiving a BMW baseball cap and water bottle (the only reason they receive any stars), the dealership and GM would not return my calls or emails to test drive t BMW baseball cap and water bottle (the only reason they receive any stars), the dealership and GM would not return my calls or emails to test drive the cars. BMW of Morristown was interested in my business, so I bought the car there. More

I am leaving one star because leaving no stars is not an option n this review. My review of this place is simple. Horrible. Don't walk out of this place, RUN out as quickly as possible. This past March option n this review. My review of this place is simple. Horrible. Don't walk out of this place, RUN out as quickly as possible. This past March I brought my car into due to some oil leaks which they repaired (dropped $2k). Then in May, I am seeing oil leaks again and thinking they missed something. Of course, no, it was "something totally different" which required more work. And of course they "noticed" a few other things that they recommended and felt needed to be done which included something involving going into the engine to do some repairs. Another few thousand out of my pocket. Then less then one week later (not a typo, less than one week later), my "service engine soon" light goes on. I'm of course thinking that since they were just doing stuff to the engine it must be related to something they just did literally less than a week ago. Of course not. After "careful analysis", another issue was found that required additional work. All told, I have dropped nearly $10k w/ these guys in a few months. At one point when I was there, I noticed some literature on their desk saying that they could offer a pay over time payment plan to qualified consumers. When I asked about this, I was deterred by my representative being told that the only way that they could offer this would be at a higher price for the work that was being done. Such a crock of xxxx. These guys are crooks. Think of the worst stories that you hear about used car sales people and this place is that times ten! I strongly encourage anyone who reads this to spread the word. Steer clear of this place. These guys will rob you blind and keep shoving their hand into your pocket looking for more money in your wallet and will never admit to potentially having made a mistake on the work that they do. Buyer beware. Please learn my mistake for using these fools multiple times in a row. Never again. More

Thank you to Gary, Christian, Linnea, Matthew - very much enjoying my new iX and appreciate the excellent customer service. enjoying my new iX and appreciate the excellent customer service. More

Linnea Swanson saved me from the living xxxx of buying a car in 2022! She didn't feed me the same xx that I was hearing from every other dealership. An absolute pleasure to deal with. Her partner Gary Price car in 2022! She didn't feed me the same xx that I was hearing from every other dealership. An absolute pleasure to deal with. Her partner Gary Price was also awesome to work with and extremely knowledgeable. While every other dealership I was dealing with seemed to only be interested in their best interest....I knew from the start Linnea and Gary would get the job done for me and my wife. Can't wait to get my next car from them soon! More

My car didn’t even get cleaned or vacuumed after I waited all morning and day with my daughter. No one asked us if we needed a ride across the highway to get food (thank God I had snacks for my child). I pay all morning and day with my daughter. No one asked us if we needed a ride across the highway to get food (thank God I had snacks for my child). I payed $700 for an oil change and an alignment. There’s no way I realized I didn’t even get a receipt plus I paid all cash. This is the worst dealership!!! I’m taking my business somewhere else because normally I do not leave reviews, but this bad service was definitely a first. Also me and my daughter were left last when I made a prior appointment yet we waited 5 hours. By the time I got the bill I just paid and left because I had to worry about my child’s needs. Still once I got home and realized what had happened instead of BMW of Springfield being a hero they played me. Do not get played. Go to a dealership where people understand it’s not what you do it’s how you do it. More