BMW of Springfield

It is too bad the rating doesn't have "- (negative)". It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered the similar unfriendly and rude attitude and after-service problems from JMK. When we report car problems, their first repsonse always, "(you don't know how to use the car)" instead of looking into the problem. my heater was not working because the thermostat controller was broken. They first told me that there is blue dots and red dots in the vent to control the temperature. HA! What did they think? I had the car for 7 years. Are they suggesting that I lied or I am that stupid? They lack of skills and experience but most of all no professional servicemanship to try to identify the problems or listenign to the customers. Also, there were several after-service incidents including: two out of five big bolts were missing from one of the rear wheel, broken interior furniture, dirty car (oil smudge), etc. When we found these after-service problems, again the first response was "(you must have missed it) or (you must have broken it)". Is this the right attitude to treat the customers, as liars? In summary, customer service was rude, quality work barely passing (minimum), worst unfriendly, Price - worth of labor?, and overall, very upset and mad customer after car-service done. Finally, I want to add, there must be some good employees there, too. However, our experience of more than two occassions, with different customer service staffs, etc. as stated above tells us that the dealer overall has problem. More

After leasing 4 vechiles from JMK this August 2008 we order a 5th vechile. We take poesession and shortly after I start expirencing a vibration/hestiation problem. While I'm driving on the highway, I can order a 5th vechile. We take poesession and shortly after I start expirencing a vibration/hestiation problem. While I'm driving on the highway, I can feel the car hesitating. I say to myself, this is not right something is wrong. I bring it to the service dept and of course they will fix it. I get it back and again it happens. OK, I call them again, same problem, needs service. Hummm, now it's a coil of some sort. Just fix it I say. Well, it happens a 3rd time, what the heck is going on? Now, I'm pissed. Can't you guys get it right. I ask that the service manager gets involved and get it fixed once and for all. After about a week and half I don't hear from them, and they have my car, so I call. Leave several messages and wait for them to call me back. Now I'm getting frustrated cause I feel like there kinda dragging there feet on this. Not returning my calls, I had a loaner which I return cause I was going away and didn't feel I need to hold onto there loaner, nice guy that I am. What's going on????? Finally, after me calling and leaving several messages I get a call from them. It's seem that the car cannot be fixed. They have had this problem with two or three other cars in there dealership. Germany has been trying to address this problem with no success. There's no fix for the problem in the near future so there going to have to replace my car. Ok so how do we proceed??? Well, it's now January 2009. What can be done for me? They say they will have to replace my car and get me a new car but at this point it will probably be a 2009. But they were not sure. So I leave there sort of in a grey area not certain what the solution will be. I believe they will do right by me, after all I've a very, very loyal customer. I also think there going to call me in a few days, realize that I have been a loyal customer for close to 15 years and say Mr. So and So we are replacing your car with a 2009. And maybe throw in an upgrade. No problem!!! Well, not so. They wanted me to take another 2008, not even in my original color and be happy with it. I said, At this point the car was now a year old. And if you could believe this I almost took it. When I got home and thought about it I realized they were out of there minds. No Way!!!! Since they are now recieving all new 2009 at the dealer. That's what I'm entitled too? When I met with them, I didn't make any complaint about my lease payment,(thinking I've been paying my lease payments the whole time while being serviced 3 different times) they don't offer me a loaner, I'm driving another car I own. Oh, and did I mention that that's a BMW too? I say to meyself, what are these guys doing? Here I am, a loyal customer for 15 years why, won't they just make a swap and give me a New 2009 and maybe adjust my lease payment a bit and or give me an option upgrade. You would think they would agree in a heartbeat. You would think, loyal customer, good business practice, customer is always right. NOPE!!!!! WON'T DO IT....TAKE THE 2008 OR WE'LL CUT YOU A CHECK...COULD YOU BELIEVE THIS?????? I COULD NOT!!!! But I don't want a check I just want a new car and I'll be on my way. NOPE!!!!!!!! So I call Corperate, speak to another nitwit there, who I sense immediately is going to get NOTHING accomplished, but I explain everything and wait for him to call me back. Several days later he does, and as I figure, he got nothing accomplished. I then ask if there is an address for my attorney to direct his correspondence to and then his tuned change ever so slightly. He asked if I want to escalate my complaint to a supervisor, of course I do and requested that in the first conversation I had with this jerk. So, agin he takes the information and says that someone will be in touch. OK, Thanks! Well, one week later I got a call from a guy in Ohio, in the customer relations dept. and he said that bascially the offer is what it is. I can take a 2008 or go pick up my check. Now, the check is for my deposit I put down, so I thought. But I get thinking and decided to go on the Lemon Law web site. I learn that basically, they have to give me back my signing deposit and all payments I made to date. And that's exactly what they were doing, NOTHING MORE NOTHING LESS!!!! THIS IS AFTER 15 OR MORE YEARS OF BEING A LOYAL CUSTOMER!!!!! SO, JMK.....KISS MY BUSINESS GOOD BYE. SINCE I HAVE GONE TO OTHER DEALERS, WHO ARE HAPPY TO DO MY BUSINESS AND CANNOT believe how you failed at customer service 101. IN THE ECOMONY, GOD BLESS...MY BELIEF IS THAT IF THAT'S THE WAY THEY TREAT THERE CUSTOMERS? THEY WON'T BE AROUND FOR LONG... THEY WILL NEVER SEE ANOTHER VISIT FROM ME, NOR MY FRIENDS, OR BUSINESS ASSOCIATES OR ANYONE I KNOW, THAT'S FOR SURE!!!!! More

Where should I start? I had an accident with my car which was not my fault y the way. I took it to the body shop and they so called fixed it. After a couple of days it started to rain and my car started to was not my fault y the way. I took it to the body shop and they so called fixed it. After a couple of days it started to rain and my car started to flood inside on the driver side and the dashboard started blinking all the lights. I took it back to JMK they said they didnt do anything Liar ( Tommy the manager xxxx of the earth JMK body shop). They found out that they forgot to plug something after they fixed it.He told me that they were no wires under the carpet on the driver side (lied a gain) and to take it over there to the service center and they will check the dash for free. So I dropped it off,So I had my another car so I didnt care how long it took. I called after two weeks and they lost all my information and then put my info with a wrong car. Anyways I ask them what happen they said I needed a new dash board cluster for $500 without labor I told him it should be for free, he said no,it was there fault for not plugging the whole that caused the flood to damage the wires that messed up the cluster. So I was like put my xxxx nack together I am coming for it. I was so pissed that I had to go to the gym before I went there to blow off steam so I dont commint murder.I got there yelling and demanded my vehicle and said nobody going home until I get my car back. A nice guy came out ( I think he was Spanish) and spoke to me and I explained my problem. He told me that they are main wires that run under the drivers seat and that because of the flooding it screwed up the dash. (TOMMY I caught you in a lie). So after waiting patiently because that guy was nice, they put my old cluster back in and my car was working fine. $500 my A$$. Thank the Lord that I didnt have a pistol or bat because I would have went Dirty or Derek Jeter on there A$$es....They moral of the story dont deal with JMK they are all scammers. PS JMK I have a cousin that works there and I know what you do to customers cars! If anyone want to contact me you can join the www.e46.com site my screen name is 1999bimmer More

This was my second purchase from this car dealer, I will never recommend JMK again. I purchased a brand new BMW, with warrenty that BMW offered. I received a warrenty card in the mail, with a date of servic never recommend JMK again. I purchased a brand new BMW, with warrenty that BMW offered. I received a warrenty card in the mail, with a date of service 7 months prior to my actual service date. On the day of my purchase, I was not informed that my warrenty was cut short. (GREAT JOB SALES). JMK has offered me another three months and five thousand miles- well thanks but where is the other four months...... Great way to treat a returning customer!!!!!!! The customer service was less than concerned with my matter, and the GM also. I am very unhappy, and have since taken my buisness elsewhere. Good luck potential buyers......... More

Have 2002 BMW Black X5 which we purchased Pre-Certified in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car need in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car needed oil, the oil was dirty, car needed windshield washer fluid and windshield wiper blades. Had to take a day off from work to bring the car back. Car seems to burn oil and has been in shop numerous times and itusually takes two-three times before they fix the original problem. When I needed brakes and an oil change, we were charged over $500 although the car was under 4yrs/50000 miles which is required for the maintenance warranty. The person who sold us the car and who is supposed to be our after-sales representative when there is a problem or to answer any of our questions,Steve Burak, never returns phone calls or emails. My girlfriend has had the same problem with the poor service at JMK for her 2003 Silver X5. We finally got fed up with the quality of the service at JMK and brought the car in to Open Road BMW. The service was very good. Her car is also under 4yrs/50000 miles and they replaced the brakes, did oil change, replaced a broken speaker at NO charge. More

I was looking for a BMW M3 and Adrian was very happy to assist. He called me a few times just to touch bases with me. (He was suppose to find a M3 for me.) When I did find a M3 not by Adrian he was quit assist. He called me a few times just to touch bases with me. (He was suppose to find a M3 for me.) When I did find a M3 not by Adrian he was quite disappointed and said "The new 335i turbo is faster and nicer than the M3." I didn't think that statement was too professional. I did buy a 540i from JMK in 2004. Overall, the experience was not bad. The sales person was a creep and I complained. The used car manager did all the right things to keep me happy. When my registration and plates arrived the sales person never called or try to contact me. Therefore, I had to drive with expired temp plates. More

I asked for an Internet quote for a 07 BMW X5. I was given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that his prices includes all my options. He did confirmed via email. However, when I a got the Retail Order, the price stated is $3600 more than my internet quote. I asked Adrian why it is diff. He said that he may have missed an option but it wwas listed on the Retail Order. I talked to Sal Gerbino the GM. Only offer I got from him is $500 gift cert toward purchase, meanwhile my quote was jacked up $3600. I filed a complain to BMW North America and planning to file a complain with the Better Business Bureau. Stay away from the unscrupolous dealership. Buyer BEWARE!!!! More

I sent the car in for body work, and asked them to look at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts o at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts only. Without my consent, they installed the new panel. I asked them to remove it since I don’t want to spend this much to fix a button. After I took the car home, I realized the light behind the fallen button is not lit any more, they must’ve disconnected/damaged the LED behind the button during the install/uninstall process, BTW, this is the button to control fan speed (+ , fan icon, -). So I went back again and told them the story, the technician told me there is no separate LED light for this button, and even if there was, it’s broken already. I was 100% percent sure the light was working before I took it to the dealer. I called their general manager, he never called me back. It’s one thing that they try to maximize profit by charging $500 for fixing a button, which I can understand, but it’s wrong and unethical to break something that’s been working and don’t admit it. My story is true, and I can be reached @ yutong@verizon.net if anyone wants to verify. More

Got my very first BMW, a 2006 530xiT, from JMK in Jan 2006. Initially, was dealing with other dealers by emails and phone calls. But they were either not replying at all (both Princeton and Circle); R 2006. Initially, was dealing with other dealers by emails and phone calls. But they were either not replying at all (both Princeton and Circle); Replied late with an attitude (Open road); Or did not have the car I wanted (King). Finally, I gave JMK a try. I’ve received immediate response the next day. And the answers from Chris regarding my price inquiry and other questions were very clear all the time. The final price negotiation process was handled in an opened, patient and professional manner. It actually did not take long because most of the concerns/issues were already addressed over the phone and emails. Also the gentleman (sorry I forgot his name) at the delivery had done a wonderful job in regards to explain me all the features/functionalities of my car in so detail. However, compares to other luxury brands shopping experience like with Lexus and MB, the showroom condition of JMK BMW really really needs some serious upgrades. I am sure for people who are about to spend lots of their hard earn money on a prestige thing, the overall feeling and the look of the showroom is very important. Although not necessary to build a new one as their SAAB showroom, at least taller ceiling with a fully open space and more available parking space for customers will be appreciated. That’s why I rate the overall experience a “4”, instead of “5”. More

My wife and I made an appointment 6 days b4 to test drive an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and have the cars ready for showing. On my only day off to see cars I picked up my wife, after her day of work and took the hour or so drive to see the cars. We sat at his desk and guess what ? HE STOOD US UP! About 20 min. later someone noticed we were sitting there and asked us if we were being taken care of. We told them the story and they called his personal cell. Then we had two salesmen telling us that Michael didn't know if we confirmed, then another guy said he told them we were comming in so to take care of us. We certainly comfirmed it,He had 2 phone #'s on us to call us and if it wasn't confirmed then why did another salesman know we were comming in so he can take care of us? To many lies in the beginning of a sale so we left.Even though this car is for my wife I was concidering trading mine for a new lease too. So now they miss out on two cars. I'm currently dealing with Mercedes now,let's see how that works out. More