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BMW of Sterling

Sterling, VA

Overview
Reviews
Vehicles
4.7
1,077 Reviews
Call Dealership (571) 459-7837
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21710 Auto World Cir

Sterling, VA

20166

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Showing 1,077 reviews

April 19, 2026

Great service. Technician knowledgeable. Car delivered on time. home Pickup/drop off offered. Car was cleaned after work. I will definitely bring for next work. More

by jthangaraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Helena
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Apr 20, 2026 -

BMW of Sterling responded

Thank you for sharing your positive feedback about our knowledge and efficiency! We truly appreciate your business, and we look forward to seeing you back at the BMW of Sterling service center!

April 18, 2026

Julie Wharton in the Service Department is outstanding. Super friendly and very communicative. Provided all the information needed and was empathetic to help me with a non-warranty issue. Perfect experi More

by Matteo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Wharton - Service Dept., Aiman Wahba
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Apr 20, 2026 -

BMW of Sterling responded

Hi Matteo! Thanks for sharing your fantastic feedback about Julie and our service team here at BMW of Sterling. See you next time!

April 18, 2026

The service was excellent and communication throughout the whole process was very good. Very happy with my experience. More

by frimmelryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Report | Print
Apr 20, 2026 -

BMW of Sterling responded

We are so happy to read your review of BMW of Sterling! We love to hear our team provided excellent communication throughout the process. See you next time!

April 17, 2026

I checked in on time. I was greeted enthusiastically. I was kept aware of the status. I was suggested four extra services. No pressure!! I agreed to two. Work performe More

by Stu.Rabinowitz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie wharton
Report | Print
Apr 20, 2026 -

BMW of Sterling responded

Hi Stu, it's great to hear you felt informed and not pressured here at BMW of Sterling. Thank you for trusting us with your car and your business!

April 17, 2026

Awesome team! Quick turnaround. Beautiful comfortable customer area. They are thorough with the inspection and provide a video showing how great your BMW is doing More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Wharton, Jessica Eller, Pete Matzouranis, Eric Brown, Carlos Martell, Sean Spicher
Report | Print
Apr 20, 2026 -

BMW of Sterling responded

Hi Brian, it’s awesome you enjoyed our customer area and thorough service process from start to finish! Thank you for choosing BMW of Sterling and sharing your experience with our team. See you next time!

April 16, 2026

Efficient service department- From check in to check out. Update on status of vehicle is provided while you are waiting. Also. I like that there is pricing estimate disclosed. More

by Welwacva11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Frisby
Report | Print
Apr 17, 2026 -

BMW of Sterling responded

Thank you for sharing your positive feedback about our service department. We truly appreciate your business at BMW of Sterling and hope to see you again!

April 16, 2026

July was outstanding and helped me to get squared away when I went in to have my car serviced. More

by wtjowett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
July
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Apr 17, 2026 -

BMW of Sterling responded

Thank you for sharing your experience! We’re glad to hear July took such great care of you and made sure everything was squared away during your service visit. We appreciate you choosing our team.

April 16, 2026

Mauricio in Service is very thorough and professional. He keeps me informed on the status of any repairs and is always friendly. More

by Spillermom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Cueva.
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Apr 17, 2026 -

BMW of Sterling responded

We're delighted to hear that Mauricio continues to deliver such professional and communicative service. We truly appreciate your feedback and hope to see you again at BMW of Sterling! Safe travels!

April 15, 2026

BMW of sterling has always treated us well and provided excellent customer service, both sales and the service departments. More

by robcole1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assad Ahmed
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Apr 16, 2026 -

BMW of Sterling responded

Thank you for your kind words! We're thrilled to hear both our sales and service teams have consistently met your needs. We appreciate your loyalty and look forward to serving you again at BMW of Sterling!

April 15, 2026

I had a rough start with the service team. My last two trips have been flawless. More

by breedja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Apr 15, 2026 -

BMW of Sterling responded

Thank you for sticking with us. We’re glad to hear your last two visits were flawless, and we appreciate the chance to show you the level of service our team is committed to delivering every time. Safe travels ahead.

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