BMW of Sterling

As usual, BWM of Sterling provided excellent customer service and Rudy, my service provider, was exceptional at keeping me updated on my car's requirements. I was disappointed to learn the new extended w service and Rudy, my service provider, was exceptional at keeping me updated on my car's requirements. I was disappointed to learn the new extended warranty I just purchased was not eligible to cover my repairs, but Rudy was able to apply a discount. I was also very pleased at the car wash Rudy suggested. Overall, great customer service! More

Very fast service, glad they brought back the shuttling service. Shuttle driver was very nice as well service. Shuttle driver was very nice as well More

It’s not just the purchase experience, which was remarkable with Ralph, but it’s how he has remained engaged with me consistently since I purchased just to check in if everything is going well with remarkable with Ralph, but it’s how he has remained engaged with me consistently since I purchased just to check in if everything is going well with my vehicle. But even that is just the beginning. Julie in the service department has rewritten everything I know about dealership service groups. She is personally involved from the moment of drop off to the moment of pickup! She ensures EVERYTHING is as it should be before the customer leaves. And the techs working in service are always efficient and thorough! It’s the “after sales” moments that matter! More

Identified and fixed the problem in a timely manner. Franklin Portillo was very helpful and courteous. Franklin Portillo was very helpful and courteous. More

My service provider Rudy was exceptional at communication regarding my car’s needs and kept in contact throughout the visit with updates. Would gladly work with him and BMW Sterling again. regarding my car’s needs and kept in contact throughout the visit with updates. Would gladly work with him and BMW Sterling again. More

Sarina is extremely attentive and dedicated. overall excellent communication and presentation of issues about my car. overall excellent communication and presentation of issues about my car. More

Candice, the service advisor, is so kind and provides excellent customer service. She is a true professional who takes great pride and professionalism in both her duties and serving customers. excellent customer service. She is a true professional who takes great pride and professionalism in both her duties and serving customers. More

Tasha Huffman and Chris P. , thats why, the best Service Manager and Tech, can't beat it! , thats why, the best Service Manager and Tech, can't beat it! More

Tasha has been my service advisor for 3 years. She's always a pleasure to work with makes my visits easy. She's always a pleasure to work with makes my visits easy. More

I've always had a positive experience when servicing my vehicles at this dealership. The quality of the work and the customer service are excellent. vehicles at this dealership. The quality of the work and the customer service are excellent. More