BMW of Sterling

Getting my BMW serviced at BMW of Sterling is always a professional and pleasant experience. We work with very capable service advisors, in particular my favorite and first choice is always Adrian Castill professional and pleasant experience. We work with very capable service advisors, in particular my favorite and first choice is always Adrian Castillo. More

Matthew was wonderful to work with. We would absolutely recommend him to friends and family members. I'm sure this is not the last time Matthew will be working with our family. We would absolutely recommend him to friends and family members. I'm sure this is not the last time Matthew will be working with our family. More

Devon Hess was awesome. Kept us informed throughout the whole time out car was in service. Kept us informed throughout the whole time out car was in service. More

Sean Spicher is Spicy good and knowledgeable when it comes to satisfactory customer service. BMW better never let him go. Go Sean go. comes to satisfactory customer service. BMW better never let him go. Go Sean go. More

Excellent. Glad I purchased this vehicle........oh I love it so much! Thank you Stas! Glad I purchased this vehicle........oh I love it so much! Thank you Stas! More

In servicing my two BMWs, 2021 M235i and 2022 X4 M40i for routine maintenance, safety inspections, and special requests: Service Advisor "Sean Spicher" always displays the upmost customer care in providing k routine maintenance, safety inspections, and special requests: Service Advisor "Sean Spicher" always displays the upmost customer care in providing knowledgeable service needs, informative, professionalism, friendliness and efficiency. More

This dealership has been pretty consistent with their customer service. If you own a BMW and have not tried this dealership yet then I suggest you visit them and give them a try. customer service. If you own a BMW and have not tried this dealership yet then I suggest you visit them and give them a try. More

I purchased my 2015 JCW Countryman out of state, so maybe my 1st mistake, BUT being from a Mini Dealership I expected all maintenance items and inspection would be 100%. I drove 6 hours from Ohio to pick-up my 1st mistake, BUT being from a Mini Dealership I expected all maintenance items and inspection would be 100%. I drove 6 hours from Ohio to pick-up the vehicle a couple weeks after the sale was completed. About an hour into my drive I got a message on the screen about an engine fault. I messaged my sales associate with the info and asked that they look into this as, this could be a big problem. I never heard back from the sales manager or my salesman. I called a couple days later about the issue, was told I would get a call right back and never did, this was from the finance manager. Well the issue persisted and I took it to my local Mini dealer here in Ohio. Guess what, bad turbo, $4500! You cannot tell me that the turbo suddenly went bad on the drive home and only a couple hundred extra miles. My dealer (who I have used for years and trust) told me the code was stored and another dealer would have seen it. I emailed back and forth with Julius Green the GM, with no care and no response about my issue. I need to speak with someone hire up to actually help get my issue resolved. Julius lack of caring or support is amazingly poor. Have some pride in your sales and support Sterling BMW. The sales experience was quick and fine, but the after sales support was terrible! I wouldn’t recommend this dealer to my worst enemy. I hope someone that cares and can help sees this review. More

Excellent service and professionalism from Cedric Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet! Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet! More

Excellent service and professionalism from Cedric Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet! Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet! More