BMW of Sterling

Outstanding Service Advisor: Mustophe Mohammad Moses is a true professional and a reflection of the overall service from BMW of Sterling! Responsive to my car's needs, returns calls and advises yo Moses is a true professional and a reflection of the overall service from BMW of Sterling! Responsive to my car's needs, returns calls and advises you of every step required for warranty work. Outstanding service - Thank you, Moses! More

Great experience with Andrii B. I bought my 4 series from BMW of Sterling. From the very beginning Andrii was great with his quick responses and timely emails. I was able to go throu I bought my 4 series from BMW of Sterling. From the very beginning Andrii was great with his quick responses and timely emails. I was able to go through the entire process effortlessly with no surprises when I arrived at the dealership. Andrii really cares about his customers and goes above and beyond to exceed expectations. I highly recommend him and the team at BMW of Sterling I couldn’t be happier with my 4 series. More

Outstanding service from Sean Spicher!!! Sean is a consummate professional!!! He responds to my text msgs immediately, scheduled me for the free service check in a timely manner and advised m Sean is a consummate professional!!! He responds to my text msgs immediately, scheduled me for the free service check in a timely manner and advised me of their findings very promptly! On short notice, Sean got me a loaner car, contacted my extended warranty company and ensured that they provided the warranty the evidence needed to approve the warranty repair on my car. The car was repaired within the estimated time, Sean gave me!!! Sean does an outstanding job everytime I take my 335i or my wife's X4 in for service or repair. Thanks for always taking care of our cars, Sean!!! Outstanding job all round!! More

Terrible Service Department Took my 550i with 50K miles to this dealership for a coolant leak. They charged me $184 for the diagnostic and quoted me $8,000 in repairs. I then t Took my 550i with 50K miles to this dealership for a coolant leak. They charged me $184 for the diagnostic and quoted me $8,000 in repairs. I then took the car so a respected independent BMW mechanic who diagnosed it for free and fixed the issue for $250. In addition to their issues properly quoting work, this dealership never seems to have loaner cars available, which is ridiculous for an $80K+ car. More

Friendly and smooth experience This is my 2nd X5 with this exact same dealership, 10 years apart. Andrii is very friendly and honest. He made the normally hassal process into a very This is my 2nd X5 with this exact same dealership, 10 years apart. Andrii is very friendly and honest. He made the normally hassal process into a very friendly experience. I will definitely come back to Andrii and this dealership for my 3rd X5 in the future. More

Exceptional service ethics by Robin Robin is the sole reason we have changed our servicing needs for our two BMW vehicles from BMW of Fairfax to BMW of Sterling. She provides her clients Robin is the sole reason we have changed our servicing needs for our two BMW vehicles from BMW of Fairfax to BMW of Sterling. She provides her clients with clear and informative service advice throughout the full scope of the service transaction from drop-off to pick-up. She is highly knowledgeable and clearly respected by both her peers and her numerous clients as we have fondly noted in her interactions with others when we visit the dealership. Her confident and friendly demeanor puts her clients at ease in knowing their "baby" will be well taken care of and returned on time. Most importantly and on a personal level, Robin has taken the time to check on me after she learned I was struggling with some recent medical issues. In this day and age such a connection is rare which only serves to cement our dedication in continuing to be loyal to the BMW brand. Therefore, servicing our "babies" at BMW of Sterling can be directly attributed to Robin's exceptional customer service ethics and to her extremely kind heart. Sincerely, Phyllis and Donnie Stalensky More

Excellent Dealership Wonderful customer service and fair prices! I went in looking for a specific car and BMW of Sterling was able to help me purchase an even better car a Wonderful customer service and fair prices! I went in looking for a specific car and BMW of Sterling was able to help me purchase an even better car at the same price point. More

Best Service and Buying Experience It was a pleasure working with Mr. Andrii Bedratenko to purchase new vehicle. Honest, attentive, professional, knowledgeable friendly, respectful, and It was a pleasure working with Mr. Andrii Bedratenko to purchase new vehicle. Honest, attentive, professional, knowledgeable friendly, respectful, and detailed. Highest marks. Would recommend him to others without reservation. He always returned my calls promptly with detailed and honest answers. I have nothing but great things to say about my experience with him and the dealership. More

Customer review Superb customer service by this gentlemen. Lots of energy and enthusiastic to work with. I am definitely satisfied with the purchase of the vehicle An Superb customer service by this gentlemen. Lots of energy and enthusiastic to work with. I am definitely satisfied with the purchase of the vehicle And will definitely come back. More

Great Leasing Experience I recently acquired my first lease from Sterling BMW and it was by far my best car buying experience. This is my second BMW and this experience was th I recently acquired my first lease from Sterling BMW and it was by far my best car buying experience. This is my second BMW and this experience was the total opposite (in a good way) compared to my first purchase. The staff was knowledgeable, friendly, and patient. The facilities are immaculate. I have since gone back for all my servicing and never have I felt like someone was trying to upsell me like in other dealerships. I'd recommend Sterling BMW to any and everyone. More